Tastech not answering calls?

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dale77

292 posts

Ultimate Geek

Topic # 31806 31-Mar-2009 12:14

Hi there,

anyone know what's up with tastech at the moment?

I have had an order in with them since the 25th March and noone's answering emails or phonecalls...

I have always found Grant to be available in the past, having bought a handful of items off him. I wonder what is up.

Thanks

Dale

HTPC: Antec Fusion 430, Gigabyte GA-MA78GPM-UD2H F7, AMD X2 4850e, Sapphire 4670 1GB, Corsair 4x1Gb, Adata 128Gb SSD, WD10EARS Green, LG GGC-H20L Blu-ray, Hauppauge NOVA TD-500, Logitech z-5500, Logitech Harmony 525, Samsung LA40B530 1080p, Vista Premium-32 SP2, Catalyst 10.12(Facelift preview), Mediaportal 1.2.3+OneButtonMusic, AC3Filter, Cyberlink Powercinema 6 codec, BLU-RAY: Samsung BD-F7500

mysticnz

134 posts

Master Geek
+1 received by user: 4

Subscriber

Reply # 204412 31-Mar-2009 13:05

Hey you might just have to be patient. I have got a few bits and peices from him in the past with no troubles and fast email reply but my mate had to wait over a month to get the parts he ordered so i guess it differs between people and what they order give him a few more days if you hear nothing i recommend u move onto another company for your orders eg dragonpc.

dale77

292 posts

Ultimate Geek

Reply # 204420 31-Mar-2009 13:27

I'd be more inclined to be patient if there was some communication from the company. "We have received your order and will be in touch once we have more information" would be something.

Not returning emails and being unavailable via phone is not a good look. Right now i'm just ordering product, what if this happens for a warranty issue?

I'm teetering on shifting this order to Ascent.

Ragnor

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Reply # 204593 1-Apr-2009 00:53

I ordered some blank cd's from Tashtech mid march and they arrived the next day. Sounds a bit odd they wouldn't reply to calls or email, they are usually very fast.

dale77

292 posts

Ultimate Geek

Reply # 204606 1-Apr-2009 08:03

Yep, seems very odd to me too. My experience with them in the past has always been positive.

Email, phone and cellphone all fail to raise anyone, and my order remains in "Requested" status on their web site.

plas

362 posts

Ultimate Geek
+1 received by user: 19

Reply # 204622 1-Apr-2009 10:03

Sounds like normal experience from tastech.

Took him 2 weeks to reply to one of my emails once. Another time he told me i could pick my order up the next day, when i showed up he hadnt even ordered it.
So i refuse to deal with tastech now, i would rather pay more and get decent service.

Satch

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Reply # 204656 1-Apr-2009 12:35

I've had some mixed experiences with Tastech too. Found it impossible to get hold of the guy via phone when he sent me a faulty HDD. But seemed to respond to emails within the day. And a replacement HDD was returned to me reasonably quickly.

dale77

292 posts

Ultimate Geek

Reply # 204673 1-Apr-2009 13:51

Oh well. Cancelled order (by email).

All my previous experiences with Tastech have been fine, but things seem to be a little slow right now.

Aaroona

:)
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Reply # 205387 5-Apr-2009 11:12

All speculation of course,

but maybe we're looking at another liquidation.. eg c1com?

Bung

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Reply # 205395 5-Apr-2009 13:03

Aaroona: All speculation of course,

but maybe we're looking at another liquidation.. eg c1com?

How would you recognise it? Tastech's history is littered with episodes of distracted attention.

Aaroona

:)
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Reply # 205399 5-Apr-2009 13:38

Bung:
Aaroona: All speculation of course,

but maybe we're looking at another liquidation.. eg c1com?

How would you recognise it? Tastech's history is littered with episodes of distracted attention.

To be honest, no idea.

but if they are seeming more evasive than usual, personally I would take that as some kind of indication of "buyer beware."

Obviously you cant be certain, as with C1COM they never told the customers.

This is exactly why I always make sure I can pick the part up and then pay for it when dealing with companies who offer lower prices than bigger distributors. It just gives me that extra peace of mind..

Unfortunately I know why some of these companies are attractive.. but in the near future more of these companies will be going out of business I think.

but like i said earlier.. its just purely speculation, for all i know, the guy could have gone on holiday. but, my main point here is; be careful.