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Forums › Off topic › Difficult to understand voice - sounds like calling id is not supported by this phone system
alisam

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#323558 15-Dec-2025 11:27
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I have to ring a landline, Health New Zealand (Auckland) number to confirm receipt of a letter.

 

A message is repeated twice, which may or may not tell me calling id is not supported by this phone system.

 

I have never had this issue before. I don't have any other phone to use.

 

I am with One NZ, using a Samsung Android 14 Mobile Phone.

 

So far, the only thing I have changed is 'Supplementary services' > 'Show your caller ID' from ''Network Default' to 'Always', and I still get the message. Then tried 'Never', and I still get the message.

 

 




PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
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Linux
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  #3444141 15-Dec-2025 11:49
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Network default is already ' Show your Caller ID ' so changing to ' Always ' will make no difference

 

I take it when you call other numbers your Caller ID is getting shown? Then the issue is not your handset / OneNZ

 

 



caffynz
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  #3444145 15-Dec-2025 11:57
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Maybe not related, but are you calling the number provided on the letter?

Recently I called back a number that I'd missed a call from (not the number on the letter I got), and it was telling me my caller ID was invalid or something like that.

 

Because I had rung the number that only works for calls dialed out of the DHB. There's a separate number to call them (in the letter). 

alisam

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  #3444164 15-Dec-2025 13:46
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Yes, I am calling the number in the letter (09 838 9981).




PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier



shk292
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  #3444213 15-Dec-2025 13:58
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I just tried calling that number out of curiosity and there is a recorded message “I’m sorry, calling line ID is not supported by this phone system’

 

 so it looks like OP’s phone is not the issue

 

 is there an alternative way to contact them?

alisam

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  #3444316 15-Dec-2025 18:55
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shk292:

 

I just tried calling that number out of curiosity and there is a recorded message “I’m sorry, calling line ID is not supported by this phone system’

 

 so it looks like OP’s phone is not the issue

 

 is there an alternative way to contact them?

 

 

 

 

I will try the documented telephone number again tomorrow and so on.

 

I did find another number which the voice message confirmed was the correct hospital and the correct department.

 

I rang twice and the results were the same.

 

I had to leave a voice message. I expected the usual, leave a message after the beep and then hang up etc.

 

First time, there was no beep and eventually I was disconnected.

 

Second time, I waited, then quickly spoke a message. However, I have no idea whether the message was recorded on their system.




PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier

alisam

878 posts

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+1 received by user: 83


  #3444499 16-Dec-2025 10:17
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Spoke to someone on the secondary number and reported the problems on both the landline numbers.

 

Was able to conform the appointment.




PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier

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