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# 40081 24-Aug-2009 21:59
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  # 250242 24-Aug-2009 22:01
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Update from Twitter:

There have been database issues. The team is working hard to get it going again. Auctions closing during the outage will be extended.

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  # 250243 24-Aug-2009 22:02
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It was Scott. He wanted to break something so his foot wasn't the only busted thing around here...

 
 
 
 


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  # 250244 24-Aug-2009 22:03
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Now you can't spam my auctions. :P

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  # 250246 24-Aug-2009 22:18
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groan

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  # 250248 24-Aug-2009 22:26
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@TradeMe_Dan: There have been database issues. The team is working hard to get it going again. Auctions closing during the outage will be extended.

@nzregs -> @TradeMe_Dan: auctions extended for another hour? another day?

@TradeMe_Dan -> @nzregs: It depends on how long the site is down for, so I can't answer that sorry.


given that the site has been down during what i would call "prime time" I would have thought it best to extend auctions that were supposed to close between 8PM and 12 until the same time on the following day....




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  # 250250 24-Aug-2009 22:30
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This must be costing them money
A guy I used to play Ice hockey with was telling me that when the database connection for his company went down it would cost them around 1 million dollars per minute it was down!

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  # 250251 24-Aug-2009 22:38
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Update at TradeMe

 
 
 
 


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  # 250253 24-Aug-2009 22:40
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antbs: Update at http://trademe.co.nz/


here it is:


good news on the 24hr extension.




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  # 250258 24-Aug-2009 23:56
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back online now... but one of the auctions i was watching was extended from 9:30PM till 5:30AM - only 8hrs extensions, perhaps some tweaking to do yet?




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  # 250381 25-Aug-2009 15:13
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Personally, I think they should extend all the auctions.

Potential customers could have been lost for some traders ;)





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  # 250383 25-Aug-2009 15:16
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the one i was watching completed at 5.30am..... so was only extended 8 hours. i gave up bidding on it when it came back up, but who know if others wanted to bid on it but didnt get a chance..




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  # 250395 25-Aug-2009 15:49
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DataCraft: This must be costing them money
A guy I used to play Ice hockey with was telling me that when the database connection for his company went down it would cost them around 1 million dollars per minute it was down!


Hmm it was out of action for around ~3 or so hours.. that would have been expensive! I seriously doubt that it would cost TradeMe 1 Million a minute.. it would just potentially annoy customers, as all auctions during that period were extended - so no loss at all..

Anyway, must have been a hard core database issue, to take officially 3 hours to fix with a support team.




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  # 250425 25-Aug-2009 16:35
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I see in the media today they were saying it was a serious hardware failure. I thought they'd put systems in place to load share between the two mirrored data-centres so that a failure in one would mean complete cut over to the other... maybe that part was the database failure... OUCH.

The one auction that I had closing during the outage was extended by 24 hours. I'd have been really annoyed if it was only extended by 8 hours!

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  # 250777 26-Aug-2009 19:05
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Trademe use F5's (BIG-IP) to load balance traffic geographically. Auckland customers are served from the Auckland DC and Wellintonions from their wellington DC. From the sound of it they don't have a complete mirror setup at each DC and still share some services.

Unless the "hardware failure" was multiple F5's failing which is unlikely.

Perhaps someone who works there would drop us a hint as to what really went on.

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  # 250785 26-Aug-2009 19:32

They have F5 Viprions and Bluecoats, just like Xtra for Big time, it can only get better.

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