So which one of you broke TradeMe?!?!!

Forums › Off topic › So which one of you broke TradeMe?!?!!

nate

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#40081 24-Aug-2009 21:59

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#250242 24-Aug-2009 22:01

Update from Twitter:

There have been database issues. The team is working hard to get it going again. Auctions closing during the outage will be extended.

alikat

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#250243 24-Aug-2009 22:02

It was Scott. He wanted to break something so his foot wasn't the only busted thing around here...

antbs

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#250244 24-Aug-2009 22:03

Now you can't spam my auctions. :P

keewee01

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#250246 24-Aug-2009 22:18

groan

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Snowflake

#250248 24-Aug-2009 22:26

@TradeMe_Dan: There have been database issues. The team is working hard to get it going again. Auctions closing during the outage will be extended.

@nzregs -> @TradeMe_Dan: auctions extended for another hour? another day?

@TradeMe_Dan -> @nzregs: It depends on how long the site is down for, so I can't answer that sorry.

given that the site has been down during what i would call "prime time" I would have thought it best to extend auctions that were supposed to close between 8PM and 12 until the same time on the following day....

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DataCraft

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#250250 24-Aug-2009 22:30

This must be costing them money
A guy I used to play Ice hockey with was telling me that when the database connection for his company went down it would cost them around 1 million dollars per minute it was down!

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antbs

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#250251 24-Aug-2009 22:38

Update at TradeMe

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Snowflake

#250253 24-Aug-2009 22:40

antbs: Update at http://trademe.co.nz/

here it is:

good news on the 24hr extension.

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Regs

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Snowflake

#250258 24-Aug-2009 23:56

back online now... but one of the auctions i was watching was extended from 9:30PM till 5:30AM - only 8hrs extensions, perhaps some tweaking to do yet?

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Aaroona

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#250381 25-Aug-2009 15:13

Personally, I think they should extend all the auctions.

Potential customers could have been lost for some traders ;)

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Snowflake

#250383 25-Aug-2009 15:16

the one i was watching completed at 5.30am..... so was only extended 8 hours. i gave up bidding on it when it came back up, but who know if others wanted to bid on it but didnt get a chance..

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NZCoderGuy

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Kiwi Dev Studios

#250395 25-Aug-2009 15:49

DataCraft: This must be costing them money
A guy I used to play Ice hockey with was telling me that when the database connection for his company went down it would cost them around 1 million dollars per minute it was down!

Hmm it was out of action for around ~3 or so hours.. that would have been expensive! I seriously doubt that it would cost TradeMe 1 Million a minute.. it would just potentially annoy customers, as all auctions during that period were extended - so no loss at all..

Anyway, must have been a hard core database issue, to take officially 3 hours to fix with a support team.

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keewee01

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#250425 25-Aug-2009 16:35

I see in the media today they were saying it was a serious hardware failure. I thought they'd put systems in place to load share between the two mirrored data-centres so that a failure in one would mean complete cut over to the other... maybe that part was the database failure... OUCH.

The one auction that I had closing during the outage was extended by 24 hours. I'd have been really annoyed if it was only extended by 8 hours!

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#250777 26-Aug-2009 19:05

Trademe use F5's (BIG-IP) to load balance traffic geographically. Auckland customers are served from the Auckland DC and Wellintonions from their wellington DC. From the sound of it they don't have a complete mirror setup at each DC and still share some services.

Unless the "hardware failure" was multiple F5's failing which is unlikely.

Perhaps someone who works there would drop us a hint as to what really went on.

tunafish

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#250785 26-Aug-2009 19:32

They have F5 Viprions and Bluecoats, just like Xtra for Big time, it can only get better.

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