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#40887 6-Sep-2009 17:42
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New Zealand's favourite faulty biscuit.

Now, for a few weeks I've started buying SuperWines again.

One thing i've noticed, other than most of the biscuits are usually broken, is that they seem to be coming multicoloured.

See below for what I mean.



http://www.flickr.com/photos/32949409@N06/3891278849/
http://www.flickr.com/photos/32949409@N06/3891278279/
http://www.flickr.com/photos/32949409@N06/3892066364/



Is this a cause for concern? what the hell is this stuff? I thought maybe its just flour or something, but its actually becoming more and more often that the next biscuit in the packet has white stuff on it..

And if that wasnt something to notice, then look below at what else is showing - I sure as hell don't know what it is!
http://www.flickr.com/photos/32949409@N06/3892082444

(the little black mark type thing)
This ones actually pretty minor, but sometimes i get about 1/5 of the edge of the biscuit covered in this stuff.. whatever it is.


Any ideas/ anyone else getting the same thing?


(Apologies if there are any spelling mistakes, my wireless keyboard is playing up :@)





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  #253590 6-Sep-2009 18:24
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Can't say I buy many biscuits without chocolate on them. But I seem to recall Superwines as always being rather inconsistent.



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  #253591 6-Sep-2009 18:25
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Buttonmash: Can't say I buy many biscuits without chocolate on them. But I seem to recall Superwines as always being rather inconsistent.


my thoughts exactly.

Which is why im curious as to what it is..





 
 
 
 


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  #253627 6-Sep-2009 21:11
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Why don't you contact Griffins? I'm sure there's customer feedback details on the packet. They'll be more help than anyone here, I'm sure. Keep us posted on your results!



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  #253633 6-Sep-2009 21:42
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bazzer: Why don't you contact Griffins? I'm sure there's customer feedback details on the packet. They'll be more help than anyone here, I'm sure. Keep us posted on your results!


Yeah, I might do that.. Was hoping I would be able to see if anyone else here had ben seeing the same.

Im not exactly worried, but just curious to see why I feel like im getting crappy biscuits at $5 a pop.

Will give them a ring tomorrow.





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  #253654 7-Sep-2009 08:06
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Contact TV1 Breakfast.. they're always banging on about Griffins buiscuits.. and did so again this morning (Cameo Cremes)




Check out my LPFM Radio Station at www.thecheese.co.nz cool


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  #253658 7-Sep-2009 08:31
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Yup, Paul henry was talking to some guy who wrote a book on the Griffins history - turns out they use some electric ovens, and some gas - the gas ones do a crap job compared to the electric ones.




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  #253689 7-Sep-2009 10:38
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Wow, havent had wine biscuits for ages, they look terrible!

When I was a lad, worst case scenario was one broken wine biscuit in a well-cared for packet.

And you NEVER saw a deformed one!

Always ate around the outside first!

How many of my sentences actually deserve exclamation marks?!







 
 
 
 




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  #253787 7-Sep-2009 16:21
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Just rang Griffins, and spoke to a lovely lady who answered the phone. She got me to describe what I saw, and she said the while stuff is flour (which I expected), however, in production, if there is flour there, they should be throwing those biscuits away, which is clearly not the case.

She didn't comment on the black spots i've been finding, she did say "was it on the bottom", so Im assuming someone else has already spoken to them about this or its some other explainable thing.


But she said to send the biscuits in, and they will investigate.





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  #253795 7-Sep-2009 17:07
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Good idea calling Griffins.

Once I had a packet of Lemon Treats and one of the biscuits had some strange white fibrous material embedded into one of the biscuit layers. So I sent it to their quality control department.

It turned out it was a bit of conveyor belt! They also sent me a massive box of Griffens products for my trouble.

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