Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




283 posts

Ultimate Geek
+1 received by user: 2


Topic # 51532 28-Nov-2009 12:02
Send private message

Hi


I was sold a counterfeit item on Trade Me, the auction linked to all the official site specifications and made out the product was genuine.   I have since contacted the seller who claims I "should have asked on the auction whether it was genuine or fake".  I don't think I should have had to do this as the auction should not have been misleading.


He has another one of the same item listed and when a user asked about whether it was genuine, the response was deliberately vague and this is after he knows the product is fake.


Do I have any actions I can take against the seller?  Has anyone had any luck?


Thanks. 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
2060 posts

Uber Geek
+1 received by user: 22

Subscriber

  Reply # 277193 28-Nov-2009 12:10
Send private message

Whats the link to the auction?




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

BDFL - Memuneh
58559 posts

Uber Geek
+1 received by user: 9970

Administrator
Trusted
Geekzone
Subscriber

  Reply # 277195 28-Nov-2009 12:15
Send private message

Contact Trade Me to try and get his other auction down. Other than this it's a matter between you and the seller - Trade Me most likely won't get involved.





 
 
 
 




283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 277196 28-Nov-2009 12:16
Send private message

http://www.trademe.co.nz/a.asp?id=254752474

16776 posts

Uber Geek
+1 received by user: 1962

Trusted

  Reply # 277212 28-Nov-2009 13:03
Send private message

have you got his name and address? threaten to let the cops on him. selling counterfeit stuff is completely against the law.(i think!)

481 posts

Ultimate Geek
+1 received by user: 5


  Reply # 277218 28-Nov-2009 13:25
Send private message

mikerussellnz: http://www.trademe.co.nz/a.asp?id=254752474

Well that auction clearly states that it is for a Nokia Bluetooth Headset model no BH-503 and that the item is brand new and in original packaging. If the item isn't a genuine Nokia BH-503 then the listing is misleading.

If the seller is a "trader", a term that legislation leaves intentionally vague, they must comply with the Fait Trading Act which requires accurate description of goods. In any case it's worth noting that TradeMe's Code of Conduct states that:

Sellers agree to:
Describe items fully and accurately ...

You should certainly raise a breach of the Code of Conduct with TradeMe.

1522 posts

Uber Geek
+1 received by user: 461

Subscriber

  Reply # 277223 28-Nov-2009 14:03
Send private message

You are a victim of fraud, plain and simple.

You can also contact the Commerce Commision who are very interested in counterfeit goods.

If the seller keeps fobbing you off you can also take them to the disputes tribunal - cost $30 and is a bit of a hassle but a good stick to threaten them with.


4145 posts

Uber Geek
+1 received by user: 48

Moderator
Trusted
Subscriber

  Reply # 277226 28-Nov-2009 14:16
Send private message

Sure, you can take them to the tribunal, but thats only if you have their contact details, name address phone etc



283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 277227 28-Nov-2009 14:19
Send private message

I have a name, an address (may not be real) and a bank account number.

68 posts

Master Geek
+1 received by user: 1


  Reply # 277253 28-Nov-2009 17:00
Send private message

Why has this guy got no negative feedback? I would have thought a few negatives would sort him out?



283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 277255 28-Nov-2009 17:20
Send private message

I know, I always look at the feedback before buying, I will be leaving some negative feedback if he is not willing to sort it out (refund).


481 posts

Ultimate Geek
+1 received by user: 5


  Reply # 277259 28-Nov-2009 17:38
Send private message

mikerussellnz: I know, I always look at the feedback before buying, I will be leaving some negative feedback if he is not willing to sort it out (refund).

Regardless of whether the issue is eventually sorted out, it doesn't sound like a very positive experience.

25214 posts

Uber Geek
+1 received by user: 5067

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 277265 28-Nov-2009 17:48
Send private message

I'd also contact Nokia NZ. I know Nokia Australia were clamping down on people selling fake Nokia goods and would presume Nokia NZ would be also.

BDFL - Memuneh
58559 posts

Uber Geek
+1 received by user: 9970

Administrator
Trusted
Geekzone
Subscriber

Reply # 277270 28-Nov-2009 17:54
Send private message

mpvincent: Why has this guy got no negative feedback? I would have thought a few negatives would sort him out?


Because most people on Trade Me knows that BAD FEEDBACK GIVEN = BAD FEEDBACK RECEIVED... Anyone leaving a bad feedback for this idiot will receive a bad feedback too. Trade Me won't do anything in these cases, and people are left with bad reputation when they are the victims. I know, it happened to me.






283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 277285 28-Nov-2009 18:30
Send private message

I have put complaint in to trade me about it being a misleading auction as well as selling counterfeit goods.
I have rung the Nokia 0800 number and they have opened a case and taken my details so a manager can call me.

544 posts

Ultimate Geek


  Reply # 277344 28-Nov-2009 23:17
Send private message

Its not your responsability to ask if they're fake or not. Its his to specify in the auction if they are.

 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Samsung introduces Galaxy Note8
Posted 24-Aug-2017 08:50


How Oppo shakes New Zealand’s phone market
Posted 22-Aug-2017 18:32


Recognition for top small business advisors
Posted 22-Aug-2017 17:23


OPPO R11 dual 20MP camera phone debuts in New Zealand
Posted 22-Aug-2017 15:45


Intel introduces new 8th Generation processors
Posted 21-Aug-2017 19:02


Trend Micro launches Home Network Security
Posted 21-Aug-2017 18:38


Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.