Meridian Energy marketing fail

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savag3

188 posts

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Topic # 54038 15-Dec-2009 16:46

So I got some marketing material from Meridian in the mail. Said to call an 0800 number because "we'd like to make you an offer you can't refuse"

I called the 0800 number and after waiting on hold for 1 minute the person who I spoke to had no idea what I was talking about and said that it was probably because the offer wasn't loaded in their system and to call back in a couple of days!

If this is how badly they do their marketing im sure I don't want to experience their customer service.

deepthought

42 posts

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Powershop

Reply # 282800 15-Dec-2009 17:11

That's not good at all!

I do not want to break the forum rules by advertising here, but I work for a company that got a great customer satisfaction rating in the Consumer NZ energy provider survey (which we are eternally grateful for) - check it out some time.

DarkShadow

1304 posts

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Reply # 282804 15-Dec-2009 17:23

lol@Ari advertising above.
Seriously though, Powershop is the best power company in NZ bar none, go join.

deepthought

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Reply # 282811 15-Dec-2009 17:28

@DarkShadow, I agree completely, but then I couldn't possibly say that ;)

Buttonmash

361 posts

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Reply # 282816 15-Dec-2009 17:41

I'll stick with Meridian so long as they remain committed to renewable energy only.

Which is going to be interesting National go ahead and take Tekapo A and B off them and lump them with a sometimes used Diesel fired plant.

deepthought

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Powershop

Reply # 282821 15-Dec-2009 17:53

@Buttonmarsh you can buy Meridian power through Powershop as well as carbon offset electricity :)

savag3

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Reply # 282857 15-Dec-2009 18:56

I should add that I switched to Powershop about 9 months ago from Meridian.
The beginning of Meridian's offer was:
"It's been nine months since you left Meridian. By now you may be experiencing what we-in-the-trade call the nine month itch. This is a period when many of our former customers end up returning to Meridian for whatever reason. It could be average customer service from your new supplier, a dodgy billing system, prices that aren't what you were led to believe, or any number of reasons."
Made me laugh.

DarkShadow

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Reply # 282956 15-Dec-2009 22:37

What I don't get is why Meridian is targeting Powershop customers. Isn't Powershop Meridian's plan to lure more customers from other companies?

deepthought

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Powershop

Reply # 282957 15-Dec-2009 22:50

@DarkShadow

I don't think Meridian are targeting Powershop customers, they are just running a campaign across all customers that they have lost. Likewise, Powershop does not specifically target Meridian customers, but does pick them up as part of campaign and sales activity. Both companies are trying to grow their market share overall.

CYaBro

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Reply # 282973 15-Dec-2009 23:56

When is Powershop going to offer their services in more places like Northland?
I signed up to be notified a long time ago but have heard nothing.

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deepthought

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Powershop

Reply # 282996 16-Dec-2009 06:50

@CYaBro @c71931f:

yeah, sorry guys - it takes time to enter into new areas - we need to put in place agreements for lines companies, meter readers and get our wholesale energy sorted. At the moment we are prioritising our resources on ensuring that things are running smoothly before we extend too much further. As much as we'd like to be available everywhere, we don't want to spread ourselves too thin. At this stage we have no immediate plans to enter Northland or Nelson.