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Topic # 54875 22-Dec-2009 09:26
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Just when we thought Ingram Micro couldn't possibly become any less competent, we rang to find out why several orders had not been delivered and were not showing on our account, only to find out that they LOST 2,500 orders last week... and haven't bothered to tell anyone!


The guy I spoke to reckoned that they were working through these and reinstating them, but it sounds like crap to us, as none of our orders have yet been reinstated.  We're having to re-load them now (and explain to our customers why their orders are late).


To all resellers out there - might pay to check all orders placed last week.


Thanks Ingram for making us look bad on front of our customers yet again.  Merry Christmas!

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  Reply # 284541 22-Dec-2009 09:49
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They do suck, they lose our orders all the time (including last week)..

however...

a courier has just right this minute walked in the office with two xmas cakes from ingram.. mmm.. dont know if this will make up for it but it helps

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  Reply # 284546 22-Dec-2009 10:05
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Had this Russian girl named Kate looking after us from there when I was working with an old company of mine. She was great. Always sorted things out for us, hardly ever had any problems.

Guess it depends who you've got looking after you.

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  Reply # 284589 22-Dec-2009 12:09
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Adamal: Had this Russian girl named Kate looking after us from there when I was working with an old company of mine. She was great. Always sorted things out for us, hardly ever had any problems.


If it's the same Kate, +1.  She's our account person and is brilliant.

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  Reply # 284600 22-Dec-2009 12:48
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nate: If it's the same Kate, +1.? She's our account person and is brilliant.


So you mean, she left Ingram Micro and joined 3Bit?




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  Reply # 284671 22-Dec-2009 17:37
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chiefie:
nate: If it's the same Kate, +1.? She's our account person and is brilliant.


So you mean, she left Ingram Micro and joined 3Bit?


Sorry I should clarify.  She's the person who handles our account at Ingram Micro Smile

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  Reply # 284681 22-Dec-2009 18:24
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hmmm, no Christmas cakes arrived for me :(

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  Reply # 284716 22-Dec-2009 21:38
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We have a good account manager Laughing, that and we put most of our buisness through them

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