so i decided to claim insurance on my iphone finally after the network would drop out heaps even after software restore. This is because the phone itself has sufferd heavy impact damage so the screen has shattered in many pieces leaving bits of glass missing off the unit.
When i tried to claim isurance they said they had a special person who can order screens overseas and replace it, now i allready had a repair statement confirming the network issue and screen fault but for some reason ami decided not to even bother reading it. I can understand they want to save money by just replacing the screen but the iphone is heavily damaged, aswell as apple 00800 said they would crossover my apple care warranty as the one i broke was still on manufacturers warranty.
So this means i cannot use it on the rapaired one on apple care as it will be tampered with plus the network issue was not related to the screen. My mate last week claimed his iphone on state insurance which was in much better condition than mine and he got it replaced no questions asked.
Any advice?