Sales act for unacceptable quality goods & damaged during transit while receiving item?

Forums › Off topic › Sales act for unacceptable quality goods & damaged during transit while receiving item?

queenstown3

49 posts

Geek

#56731 22-Jan-2010 03:14

I recently just bought a item from a trademe store only to find out it was made of cheap as chips made-in-china materials. The item is no where near acceptable quality. not to mention it was damaged during transit.

The seller is offering me a refund minus the trademe fees and shipping costs. But my only problem is, it will cost me over $250 to send this 100KG+ Item back to him.

Is there a legal New Zealand Sales Act that states if a item has been shipped to you and was damaged during transit or is not of acceptable quality the seller has to provide a full refund including shipping or/and trademe fees.

billgates

4705 posts

Uber Geek

Trusted

#292065 22-Jan-2010 03:24

Online store warranties are RTB (return to base) which means you have to send it back to the store at your own expense. I don't know if CGA covers you against this but surely trader should let go off the success fees here.

Do whatever you want to do man.

CYaBro

4582 posts

Uber Geek

ID Verified

Trusted

#292073 22-Jan-2010 07:07

Surely if it was damaged during transit then the courier/transport company should take it back?

Opinions are my own and not the views of my employer.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#292077 22-Jan-2010 07:22

If the goods were damaged during trasnit you should have lodged a claim with the courier or freight company.

Most will only accept claims of damage within a few days of delivery so if you have exceeded that you'll probably have no luck down that path.