Sales act for unacceptable quality goods & damaged during transit while receiving item?

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queenstown3

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Topic # 56731 22-Jan-2010 03:14

I recently just bought a item from a trademe store only to find out it was made of cheap as chips made-in-china materials. The item is no where near acceptable quality. not to mention it was damaged during transit.

The seller is offering me a refund minus the trademe fees and shipping costs. But my only problem is, it will cost me over $250 to send this 100KG+ Item back to him.

Is there a legal New Zealand Sales Act that states if a item has been shipped to you and was damaged during transit or is not of acceptable quality the seller has to provide a full refund including shipping or/and trademe fees.

billgates

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Reply # 292065 22-Jan-2010 03:24

Online store warranties are RTB (return to base) which means you have to send it back to the store at your own expense. I don't know if CGA covers you against this but surely trader should let go off the success fees here.

Do whatever you want to do man.

CYaBro

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Reply # 292073 22-Jan-2010 07:07

Surely if it was damaged during transit then the courier/transport company should take it back?

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sbiddle

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Reply # 292077 22-Jan-2010 07:22

If the goods were damaged during trasnit you should have lodged a claim with the courier or freight company.

Most will only accept claims of damage within a few days of delivery so if you have exceeded that you'll probably have no luck down that path.