Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1917 posts

Uber Geek


#60675 30-Apr-2010 08:45

Some of you may have noticed in my signature that I am a fan of Not Always Right... I just read one story and it got me thinking; how many of you guys have had weird or just plane silly customers...

Ill never forget the time I worked at DSE and spent 30 minutes explaining the difference between Digital and Analogue. The customer still didn't get it. 

Baby Store | Vernon Hills, IL, USA
Me: “Thank you for calling [store], how may I help you?”
Customer: “I can’t find the product I want online, but I can find it in the UK section. Can you get it here for me?”
Me: “Ma’am, we cannot do anything at the store level. You could try to order it online or try calling the UK directly.”
Customer: “But, do they speak English over there?”

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3758 posts

Uber Geek

Trusted

  #325152 30-Apr-2010 10:26
Send private message

Lack of initiative and willingness to help is standard customer service these days - not for all but for the majority.

6389 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

#325169 30-Apr-2010 10:53
Send private message

My favourite that's happen to me, was a client who emailed us saying all email in their company was down... turns out a mis-spelt recipient was at fault.

 
 
 
 


3758 posts

Uber Geek

Trusted

  #325187 30-Apr-2010 11:16
Send private message

Haha, good one!

Technology is supposed to make our lives easier but it seems like people are using it as an excuse not to do something.

For example, I once went into a store asking if they had stock of an item. Yes, they did, but not in their branch. I asked if I could get it transferred. No, was the answer, because we cannot access their database. Right...

xpd

Covid-19 Free
10647 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #325188 30-Apr-2010 11:19
Send private message

Irate customer calls IHUG with on going connection issues.... I answer... check history etc.... I know its his line causing the problem - long story short, he ends up screaming down the line at me.

Customer (yelling at me) : What qualifications do you have for this job, becuase youre just repeating whats already been told to me
(Thats because its the truth you womble)
Me : Absolutely none sir.

Customer (yelling) : Just because I say Im an engineer dosent mean I can build a bridge does it!! Put me onto your supervisor!
(Wish he'd get over that bridge when he makes it.)

Transfer him to the next level tech (who happens to be a regular on this site...wonder if he remembers the call ;) ) who tells the customer exactly the same thing.

Customer called back the next day to apologise as it turns out we were right and Telecom had been giving him the run around...




XPD^ / DemiseNZ

 

Blog         Free Games        Twitter

 

My TradeMe Goodies

 

Disclaimer - It wasn't me, the dog ate my keyboard, my account was hacked, I was drunk, ALIENS.


3758 posts

Uber Geek

Trusted

  #325193 30-Apr-2010 11:26
Send private message

Good on the customer to call back and eat humble pie though:)

if he is an engineer and can't build bridges, you gotta wonder what he actually studied:p



1917 posts

Uber Geek


  #325196 30-Apr-2010 11:30

heavenly_wild: Good on the customer to call back and eat humble pie though:)

if he is an engineer and can't build bridges, you gotta wonder what he actually studied:p


I have one.. What is Bargain Lover? and why is your URL broken? 

7064 posts

Uber Geek

Trusted
Lifetime subscriber

  #325210 30-Apr-2010 11:56
Send private message

nate: My favourite that's happen to me, was a client who emailed us saying all email in their company was down... turns out a mis-spelt recipient was at fault.

Our network went down for a couple of hours once, and when it came back up we all received an email stating that the network is down. Apparently the helpdesk never considered that a broken network would hold up the email :P 

 
 
 
 


3257 posts

Uber Geek


  #325252 30-Apr-2010 13:43
Send private message

any company where Bureaucracy trumps common sense and logic, case in point . I worked in a company where you had to show ID to get a replacement card, the sister of my colleague came in and asked her for a card and was refused because she didnt have ID




Common sense is not as common as you think.


860 posts

Ultimate Geek
Inactive user


  #325253 30-Apr-2010 13:44
Send private message

I had an elderly lady come into our store with a Uniden cordless phone once.. the only thing she brought in was one of the handsets and with a very worried look on her face she said to me "It's saying it's out of range??"

Trying very hard not to laugh or smile I said Ma'am that's because your miles away from the base unit, she then replied.. "Don't these things run off satellites??"

Oh dear... :D

3316 posts

Uber Geek

Trusted

  #325263 30-Apr-2010 13:57
Send private message

heavenly_wild: Good on the customer to call back and eat humble pie though:)

if he is an engineer and can't build bridges, you gotta wonder what he actually studied:p

I'm a degree qualified engineer and I can't build a bridge.  I even missed the 1st year assignment building an iceblock stick bridge, so what are you saying?

Actually, I take that back.  I could build a bridge rectifier!

3758 posts

Uber Geek

Trusted

  #325371 30-Apr-2010 17:07
Send private message

bazzer:
heavenly_wild: Good on the customer to call back and eat humble pie though:)

if he is an engineer and can't build bridges, you gotta wonder what he actually studied:p

I'm a degree qualified engineer and I can't build a bridge.  I even missed the 1st year assignment building an iceblock stick bridge, so what are you saying?

Actually, I take that back.  I could build a bridge rectifier!


Hehehe you would at least know some fundamentals of bridge building  :)   

3758 posts

Uber Geek

Trusted

  #325372 30-Apr-2010 17:10
Send private message

SteveON:
heavenly_wild: Good on the customer to call back and eat humble pie though:)

if he is an engineer and can't build bridges, you gotta wonder what he actually studied:p


I have one.. What is Bargain Lover? and why is your URL broken? 


Mid-June launch, I shouldn't have made it a hyper link.  In the meantime, the Facebook page will have all the info for you  :)

The idea for the website has to do with customer service really - hub of finding the best bargains / deals / freebies etc.

Anyway, back on topic! 

1843 posts

Uber Geek

Trusted
Subscriber

  #325547 1-May-2010 12:12
Send private message

heavenly_wild:
bazzer:
heavenly_wild: Good on the customer to call back and eat humble pie though:)


I'm a degree qualified engineer and I can't build a bridge.  I even missed the 1st year assignment building an iceblock stick bridge, so what are you saying?

Actually, I take that back.  I could build a bridge rectifier!


Hehehe you would at least know some fundamentals of bridge building  :)   


H-Bridge anyone ?




My thoughts are no longer my own and is probably representative of our media-controlled government


4025 posts

Uber Geek

Trusted

  #325548 1-May-2010 12:24
Send private message

cgrew: I had an elderly lady come into our store with a Uniden cordless phone once.. the only thing she brought in was one of the handsets and with a very worried look on her face she said to me "It's saying it's out of range??"

Trying very hard not to laugh or smile I said Ma'am that's because your miles away from the base unit, she then replied.. "Don't these things run off satellites??"

Oh dear... :D

Theres just something about elderly ladies and cordless phones which just seem to not mix.

860 posts

Ultimate Geek
Inactive user


  #325556 1-May-2010 12:59
Send private message

eXDee:
cgrew: I had an elderly lady come into our store with a Uniden cordless phone once.. the only thing she brought in was one of the handsets and with a very worried look on her face she said to me "It's saying it's out of range??"

Trying very hard not to laugh or smile I said Ma'am that's because your miles away from the base unit, she then replied.. "Don't these things run off satellites??"

Oh dear... :D

Theres just something about elderly ladies and cordless phones which just seem to not mix.


I totally agree.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.