Ill never forget the time I worked at DSE and spent 30 minutes explaining the difference between Digital and Analogue. The customer still didn't get it.
Baby Store | Vernon Hills, IL, USA
Me: “Thank you for calling [store], how may I help you?”
Customer: “I can’t find the product I want online, but I can find it in the UK section. Can you get it here for me?”
Me: “Ma’am, we cannot do anything at the store level. You could try to order it online or try calling the UK directly.”
Customer: “But, do they speak English over there?”