Buyer rights - Trademe

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Zytorious

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#61685 21-May-2010 13:27

I sold an XTRA D-Link G604T GenII to a buyer. He declared it's faulty and now asking for a refund.
I tested the modem before sending it off. He said he called the Vodafone customer service and said they couldn't help him.

I don't want it back. I'm dead serious it was functional when I sent it off. My ISP is also Vodafone. I offered him to give him half of what he paid me.

I sold it in good faith.

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#332932 21-May-2010 13:45

Sure hes not trying to do a sneaky and replace his faulty one with your working one ?

Anything like that I always record the serial number etc and take pics.... saves potential issues like this.

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NZCoderGuy

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#332933 21-May-2010 13:46

I think the buyer just wants you to give him a refund. You should ask him to send it back at his cost first so you can test it. If its faulty then maybe a refund. If you have no issues, then send it back to him. You hold the money until it has been resolved, otherwise you will be out of pocket and without the router/modem.

My 2 cents.

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NZCoderGuy

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#332934 21-May-2010 13:47

xpd: agreed, serial numbers should be recorded - so you can have proof its your one hes complaining about.

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bazzer

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#332935 21-May-2010 13:48

Wow! Good point! I'd never have even thought about that. If it's second hand, I kinda work on the principle of as is where is, buyer beware kind of thing. I'd sell things in good faith, but if they end up broken, tough bikkies.

vinnieg

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#332940 21-May-2010 13:55

Did you note down the serial number on it?

Make sure he's not trying to send it back or you the fault one back

He could've also bricked it himself through a firmware upgrade. I've never had an issue where something has been fault, just incompatible, which I make sure I list on the auction

What fault does he say it brings up? He might just be a technophobe

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

vinnieg

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#332944 21-May-2010 14:03

vinnieg: Did you note down the serial number on it?

Make sure he's not trying to send it back or you the fault one back

He could've also bricked it himself through a firmware upgrade. I've never had an issue where something has been fault, just incompatible, which I make sure I list on the auction

What fault does he say it brings up? He might just be a technophobe

Sorry, my proxy is playing up, I submitted it earlier but it only just went through :)

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

Zytorious

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#332952 21-May-2010 14:15

No, I did not note down the serial number. Never thought about, my first time I ever had to sell a modem. Will keep in mind next time though.

xpd: Sure hes not trying to do a sneaky and replace his faulty one with your working one

That's why I'm trying to avoid giving him a refund just so I don't get shafted at the end.

vinnieg: What fault does he say it brings up? He might just be a technophobe

That's what I'm guessing. He says it can log into the modem but he can't get the connection to work.

bazzer: Wow! Good point! I'd never have even thought about that. If it's second hand, I kinda work on the principle of as is where is, buyer beware kind of thing. I'd sell things in good faith, but if they end up broken, tough bikkies.

I also hold by this principle.

He also said he already tried re-configuring ten times. I think that's a bit of an over-exaggeration.

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bazzer

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#332956 21-May-2010 14:18

Sounds like he doesn't know what he's doing maybe? Trademe won't do anything to you, so the worst he can do is give you negative feedback. If you can take that negative feedback, I'd just do that. You know you didn't do anything wrong, and you don't know if he is/did or not. It's not ideal, but it's better than you getting ripped off.

Handsomedan

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#332963 21-May-2010 14:31

Yup - buyer beware on Trademe. If it was OK when you sent it, wear the bad feedback. And make sure you do the same in turn...if you get it, pass it back.

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bazzer

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#332990 21-May-2010 15:11

Just because you get negative feedback, it's not necessarily a reason to give it back. Did the buyer pay promptly? What exactly did he do wrong to deserve negative feedback himself?

In the hypothetical case where the modem really is faulty, he would feel pretty aggrieved about getting a duff modem, so the negative feedback is warranted. What did he do to deserve a negative himself? Question regarding a refund for the dodgy modem?

Automatic tit-for-tat negative feedback cheapens the whole system. Take the negative and move on.

freitasm

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#332991 21-May-2010 15:13

bazzer: Just because you get negative feedback, it's not necessarily a reason to give it back. Did the buyer pay promptly? What exactly did he do wrong to deserve negative feedback himself?

In the hypothetical case where the modem really is faulty, he would feel pretty aggrieved about getting a duff modem, so the negative feedback is warranted. What did he do to deserve a negative himself? Question regarding a refund for the dodgy modem?

Automatic tit-for-tat negative feedback cheapens the whole system. Take the negative and move on.

tchart

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#333025 21-May-2010 16:25

freitasm:
bazzer: Just because you get negative feedback, it's not necessarily a reason to give it back. Did the buyer pay promptly? What exactly did he do wrong to deserve negative feedback himself?

In the hypothetical case where the modem really is faulty, he would feel pretty aggrieved about getting a duff modem, so the negative feedback is warranted. What did he do to deserve a negative himself? Question regarding a refund for the dodgy modem?

Automatic tit-for-tat negative feedback cheapens the whole system. Take the negative and move on.

+1

Yeah but isn't it your duty to highlight the trader as a potential problem buyer? By giving him good feedback (for prompt payment) you're saying hes a good trader. How would anyone know if he hasnt done this before?

Handsomedan

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#333053 21-May-2010 16:54

Which was my whole point...particularly if the Modem was sold in good faith.

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manta

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#333166 21-May-2010 22:14

bazzer: Wow! Good point! I'd never have even thought about that. If it's second hand, I kinda work on the principle of as is where is, buyer beware kind of thing. I'd sell things in good faith, but if they end up broken, tough bikkies.

So you don't mind if someone sells you something "in good faith" and it turns out to be a duff load of crap?

bazzer

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#333815 23-May-2010 23:22

manta:
bazzer: Wow! Good point! I'd never have even thought about that. If it's second hand, I kinda work on the principle of as is where is, buyer beware kind of thing. I'd sell things in good faith, but if they end up broken, tough bikkies.

So you don't mind if someone sells you something "in good faith" and it turns out to be a duff load of crap?

I didn't say I wouldn't mind if I were the buyer. But as the seller, as long as you know the thing is working when you sell it, what happens after that is not really your problem. They're second hand goods. If you want piece of mind and consumer protection, buy new. There's a reason second hand goods are cheaper than new.

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