Freitasm posted a link to a competiton being run by Symantec, that requires the use of a promo code found on the above site, together with your Product Key generated when the product was first registered. You need to have one of the qualifying products (Norton Internet Security or 360 from 2006 onwards) and have at least eight days remaining on subscription.

Excellent I thought, quite like a trip to the Paris and Belgian Grand Prix, I'll enter.

Fail 1
WRONG - despite having a current subscription, after entering my Product Key, I keep getting an error of: “Sorry, the key you have entered is for a product registered outside of the promotion dates.”. Well yes it is, but nowhere in the Terms and Conditions does it actually say that - in fact if I had a four year old copy of NIS, it would not actually be possible would it?

Fail 2
Checked their web site for contact details, rang the number listed for their Wellington office - not their number and obviously whoever has it is well and truly tired of getting calls for them, told me the number was wrong and hung up on me.

Fail 3
While on the NZ/AU web site, I noticed there are no NZ phone numbers listed for Product Support, only Australian 1800 and 1300 numbers. Well that's a great way to reduce support calls...


I've since rung their Auckland office number and have had the receptionist take my details, but since she told me that she was aware that the Wellington number was incorrect and she had been "trying to get someone to fix it", I'm not holding my breath.

Any Symantec employees reading this?