Hi,
I'm in a bit of a situation and I'm not sure what to do next (except saying: *ugly word* happens).
My new passport (together with the old one - hence my problem) was sent from Sydney using Express Post International (not registered post) but it had a tracking number.
According to Australia Post it left Australia on the 27th of August at 11:26pm AEST. The carrier that was supposed to deliver it in Auckland, DX Mail, are saying they never received it.
I lodged a complaint with Australia Post and they are saying that it's not their fault as the package left Australia and DX Mail (and NZ Post) are saying the envelope (based on the tracking number) never reached New Zealand.
So, having exhausted everything that I could think of, Is there anything else I can do?
Thanks.