Trademe what is there problem

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johnboy

5 posts

Wannabe Geek

#70465 24-Oct-2010 15:51

I have not long been dealing with trade me and have been selling items and dealing with people realy well now i get this email from them, been trying to deal with them but they dont want to know about it

i donot have any other tm accounts

thanks alot trademe i am in the middle of dealing with people who have brought stuff off me and cant complete my end of it

Dear John,

It has come to our attention that you have registered more than one membership on the site. This is a serious breach of our terms and conditions.

We have disabled all of your memberships and you are permanently prohibited from participating in any activity on our website.

You can’t reply directly to this email but if you have any questions regarding this policy, decision or any other issue, we’re happy to discuss this with you. Please contact us using the below link:

http://www.trademe.co.nz/Help/ContactUsForm.aspx?help_id=516

Alternatively, to have your questions answered instantly, you can contact Trade Me via 0900 TRADE (0900 87233 begin_of_the_skype_highlighting 0900 87233 end_of_the_skype_highlighting). Please be aware, calls cost $1.99 + GST per minute.

Regards,

Trade Me Support
********************************
Trade Me - Where Kiwis Buy and Sell
www.trademe.co.nz

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#395256 24-Oct-2010 16:14

have you called them to ask what's up? Pain being a 0900 since many people cant call them, but they usualy sort it out.

They have heaps of cookies etc which are probably how they have matched you up as having several accounts in the same name.

Suggestion, if you are going to have several, as in one for each LLC, then tell them ahead so they note them on it.

Richard rich.ms

freitasm

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#395263 24-Oct-2010 16:38

Please note that posting on Geekzone is a privilege. I have deleted your other post on the same topic. Do not make this your personal soapbox, it isn't.

I have also moved this topic to the correct forum.

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johnboy

5 posts

Wannabe Geek

#395276 24-Oct-2010 17:24

within 3 years of trade me starting i started a tm account (john.c) within a year that account was disabled trademe stated i had more than 1 account (which i did not, i told tm this and they did nothing about it. ) within 6 months i started another account when i moved to christchurch because i felt tm diabled my first account unfairly as i only had 1 account, in this time i have had 3 accounts in my name that i know of i have throughly enjoyed useing tm. i feel as though because of trademe unfair treatment in the first place that it has been ok to use more accounts i have emailed tm with what i consider to be a reasonable letter explaining this with the facts as i see then (as per below), now im faced with starting up yet another tm account, tm routings allow other members to run 2 and in some cases 3 accounts that i know of, i just want 1 account that they will not bully has anyone got any ideas that are legal within trade me laws that seem to be different for everybody.

hi im john conway over the years since tm has been going i have had a
number of accounts my latest being deadtimeyet.
i enjoy tm my first account was john.c in invercargill.
after my wife logged in on that account without my approval she managed
to get that account canned.
after moved to christchurch i started on tm again with endgame.
when that was terminated for having multiple accounts witch i did not i
had a string of accounts in that time i can only recall having around
ten bad feed backs over these accounts.
in my time i even did a stint time working for night-dragon doing his
repairs but not online listings and i remember well what trade me are
capable of.
my point at this time is that doesn't it make more since having me as a
productive member of the tm community that has paid tm thousands in fees
in the past and hopefully more in the future.
im more than happy to beg borrow or just set up another account but
isn't it better that i be allowed to set up properly and that way we all
save a lot of chasing around.
im a good seller and not a bad buyer and would really like to come in
from the cold.
regards john

This is what they sent me

Dear John,

It has come to our attention that you have registered more than one
membership on the site. This is a serious breach of our terms and
conditions.

We have disabled all of your memberships and you are permanently prohibited from participating in any activity on our website.

You can’t reply directly to this email but if you have any questions
regarding this policy, decision or any other issue, we’re happy to
discuss this with you. Please contact us using the below link:

http://www.trademe.co.nz/Help/ContactUsForm.aspx?help_id=516

Alternatively, to have your questions answered instantly, you can contact Trade Me via 0900 TRADE (0900 87233 begin_of_the_skype_highlighting 0900 87233 end_of_the_skype_highlighting). Please be aware, calls cost $1.99 + GST per minute.

Regards,

Trade Me Support

********************************

Trade Me - Where Kiwis Buy and Sell

www.trademe.co.nz

********************************

freitasm

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#395279 24-Oct-2010 17:27

Have you called then yet?

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robbyp

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#395285 24-Oct-2010 17:40

richms: have you called them to ask what's up? Pain being a 0900 since many people cant call them, but they usualy sort it out.

They have heaps of cookies etc which are probably how they have matched you up as having several accounts in the same name.

Suggestion, if you are going to have several, as in one for each LLC, then tell them ahead so they note them on it.

I have several people who use trademe using my computer, and they all have their own acccount, so would be coming from the same IP and using the same cookies in their web browser. I haven't yet been contacted by them about having mulitple accounts, so they must have some clever software behind the scenes.

johnboy

5 posts

Wannabe Geek

#395287 24-Oct-2010 17:55

i have contacted them and they just keep saying the same thing my friend account whi is in north island is having the same problem as me

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richms

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#395289 24-Oct-2010 17:59

Well clearly they think you are the same person. Have you forwarded any trademe emails to your friend in the past? They seem to have unique codes on at least one of the images in the emails which may be used to link accounts together.

Richard rich.ms

johnboy

5 posts

Wannabe Geek

#395293 24-Oct-2010 18:16

i had a friend that loged into there tm account here for few weeks as there computer broke try to explain this to tm but they not listen at all
i think it probly better to go to sella.co.nz they doing well now and its free

richms

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#395299 24-Oct-2010 18:32

nope, not that simple, have done that many times with friends accounts on my PC, and mine at friends places. Has to me more to it then you are saying.

You had your friend bid up your listings or anything stupid?

Richard rich.ms

johnboy

5 posts

Wannabe Geek

#395307 24-Oct-2010 18:51

i have never chased anyone up or vice versa on tm .
I have been as honest with tm as humanly possable in the mean time iv just aquired another account and should be up and running with new systems on an established account.
my problem is i really would prefer to be honest with them.

sleemanj

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#395316 24-Oct-2010 19:32

I expect the trigger for this kind of action is bidding (or asking a question) on an auction being run by an account with the same IP or posting in the same message board thread as your "friend" did from the same IP. In the first case it would look to trademe like you were shill bidding or pumping the auction, and in the second it could look like you were sock puppeting.

All these actions would likely be a red flag to TradeMe, not simply having multiple accounts from the same IP, because that goes for probably 1/2 the households in NZ.

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I sell lots of stuff for electronic enthusiasts...

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richms

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#395348 24-Oct-2010 22:15

I dont clear cache etc when using all the accounts on the laptop (since one firefox profile is too much for it most of the time) and have had no issues.

Hell, they all have the same first and last name and address, just the company name differs on them.

Richard rich.ms

robbyp

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#395353 24-Oct-2010 22:29

richms: I dont clear cache etc when using all the accounts on the laptop (since one firefox profile is too much for it most of the time) and have had no issues.

Hell, they all have the same first and last name and address, just the company name differs on them.

Yes, but they do allow different people living at the same residence to have their own trademe account. You could have 6 flatmates all sharing the same computer, each with their own trademe account. They would have systems to detect that this is valid.

SteveON

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#395415 25-Oct-2010 09:03

Easiest way is to create an email forwarding account and use a different name.

Go to http://grad.com/ and create an account on TM using the email address under the name 'Randy Simons", then change it back to your own or something similar.

Trademe apparently check on MAC addresses, I am not sure if this is true, but if you have a PC just pop in a new network card and that's solved too.

1080p

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#395421 25-Oct-2010 09:34

How could TradeMe harvest MAC address information? I'm fairly sure that is impossible but all the issues it would cause with shared accounts (different PCs but same router...)

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