Vodafone customers in Aussie to sue in class action

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ajw

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#74202 27-Dec-2010 11:03

Vodafone mobile customers in Aussie bring class action lawsuit.

http://www.smh.com.au/technology/technology-news/vodafone-customers-to-sue-in-class-action-20101227-1982f.html

richms

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#421828 27-Dec-2010 11:19

Poor guys over there. From what I have been told its a lot harder to get out of contracts that are not fit for purpose over there.

Is it really that bad over there? I know that here is a lot better than the states on both proper networks we have, dont know how 2 degrees compares.

Richard rich.ms

scottjpalmer

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#421833 27-Dec-2010 11:44

I owned the v...fail.com domain along with the .co.nz and .mobi a few years ago with the intention of logging user reported faults but the technical brains behind it got a job "somewhere" that meant he couldn't really be involved so I let them lapse.

matts231

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#421857 27-Dec-2010 14:31

Vodafone AU is really that bad. As are SingTel/Optus, it just seems vodafone customers are more vocal.

We have two networks that just quite frankly suck (vodafone AU, Optus) yet we also have the largest, fastest and most reliable 3G network in the world - Telstra.

You guys seem to have two main networks that cover a similar amount of area and both work okay.

scensation

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#423197 1-Jan-2011 16:59

For a few years I was with 3 Vodafone Hutchson when I was in Australia. Gosh, the performance was awful.

Drop out happened just about everyday, even in a CBD. Their Customer Service was bad also. During the sign up process they verified my address and assured coverage. When I got home, I would have no service every few days. Yet, Customer Service blamed me for not checking coverage. I was often given contradictory advices by different reps. On four separate occasions their reps refused to listened to me and patronised me on the phone while accusing me patronising. These are only a few examples of what I personally received.

sbiddle

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#423216 1-Jan-2011 18:22

scensation: For a few years I was with 3 Vodafone Hutchson when I was in Australia. Gosh, the performance was awful.

Where you a 3 customer or a Vodafone customer? Despite merging the companies both are still totally standalone networks.

3's 2100MHz 3G network is join venture between 3 and Telstra using 2100Mhz in major Cities in the 3GIS network and uses Next G outside these areas for nationwide coverage.

Vodafone on the other hand operate a shared 2100 3G network with Optus in the major cities and use Vodafone's 900MHz 3G coverage outside this.

There is talk of 3 customers being moved onto the Vodafone network at some stage in the future, probably once the new 850Mhz 3G network they're constructing is complete. There is also talk that the 3GIS 2100MHz network could then be mothballed.

scensation

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#423294 1-Jan-2011 23:21

sbiddle, I'm afraid your information is not entirely correct. After one of my many complaints, I was moved to Vodafone's network.

sbiddle

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#423296 1-Jan-2011 23:28

scensation: sbiddle, I'm afraid your information is not entirely correct. After one of my many complaints, I was moved to Vodafone's network.

What part of my information is incorrect?

My point is that VHA is not a single network.

People on 3 aren't experiencing any of the technical issues that Vodafone are suffering. The Vodafone/Optus 3G network has always been full of problems and the 3GIS network has always been regarded as a pretty good build.

Next G is still Aussie's best network but 3 isn't far behind. It'll be a shame for all the 3 customers if the 3GIS network is scrapped and they have to move to the Vodafone network.

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scensation

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#423298 1-Jan-2011 23:38

"There is talk of 3 customers being moved onto the Vodafone network at some stage in the future...."

As stated, it already happened; 3 moved me to Vodafone. I experienced other Vodafone customers were experiencing.

sbiddle

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#423299 1-Jan-2011 23:43

scensation: "There is talk of 3 customers being moved onto the Vodafone network at some stage in the future...."

As stated, it already happened; 3 moved me to Vodafone. I experienced other Vodafone customers were experiencing.

There is no requirement to move from 3 to Vodafone though. Any move is entirely voluntary. There is talk of a possible migration of all customers within the next few years so 3GIS could be shut down (along with Telstra's 3G network) but no definate timeframes for anything like this at present.

If you want better performance the best bet right now is to stay on 3GIS!

sbiddle

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#423300 1-Jan-2011 23:48

I missed the announcement regarding the 3GIS deal, all existing 3 customers will need to migrate by the end of 2012.

mandarin

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#425397 9-Jan-2011 11:02

This seems to have gone off topic - the basic issue was whether the same problems exist in NZ. I can't comment on the current situation as I finally managed to get Vodafone out of my life about a year ago. At that time I had been with them since Bell South days - initially I considered them much the better service but then they lost the plot and became arrogant and ultimately the worst supplier I dealt with in my business (believe me, there was real competition for that title). Two of their better achievements before I gave up was (a) to send me text messages at all hours (on 2 occasions waking me up in Europe) to tell me that my monthly account had been returned to them by the Post Office - this was untrue and ultimately turned out to be a fault in their system (b) sell me a Vodem on the basis of a map showing 3G coverage where the Vodem could only receive their 2G service (and that was intermittent). We all make such mistakes but my experience was that they have no interest in knowing about them or fixing them. The Vodafone web-site has had a small number of "somewhere else" listings from NZ - but how bad is it in NZ?

{MOD EDIT : SP : Corrected company name}

scottjpalmer

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#425497 9-Jan-2011 17:58

mandarin: This seems to have gone off topic - the basic issue was whether the same problems exist in NZ. I can't comment on the current situation as I finally managed to get Vodafone out of my life about a year ago. At that time I had been with them since Bell South days - initially I considered them much the better service but then they lost the plot and became arrogant and ultimately the worst supplier I dealt with in my business (believe me, there was real competition for that title). Two of their better achievements before I gave up was (a) to send me text messages at all hours (on 2 occasions waking me up in Europe) to tell me that my monthly account had been returned to them by the Post Office - this was untrue and ultimately turned out to be a fault in their system (b) sell me a Vodem on the basis of a map showing 3G coverage where the Vodem could only receive their 2G service (and that was intermittent). We all make such mistakes but my experience was that they have no interest in knowing about them or fixing them. The Vodafone web-site has had a small number of "somewhere else" listings from NZ - but how bad is it in NZ?

You are the one that has taken it (further) off topic.

1) The title and OP are about Vodafone AU and the class action suit there.
2) We don't call companies anything other than their proper names here.
3) Following on from point 3, certain words "auto correct" to the proper company name.
4) A little formatting would go a long way in making your off topic post easier to read.

mandarin

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#425619 10-Jan-2011 07:06

I think you and I are on different planets.

In relation to your numbered points:

1. You made post 2 in sequence and raised the issue of reporting the position in NZ quite explictly - but few NZ comments were then made.

2. The company name I had written was a deliberate use of a generalised word to reflect the fact that various names were being used to refer to the one company. It was part of the point I was making. It was not insulting or offensive. But WOW! In your autocorrect (and politically correct) world I am not allowed to say this. This is the free expression of the Internet? I don't think so.

3. I think you mean point 2?

4. You like numbered lines. I like prose - it may be old fashioned but it has something called style, and for me it communicates effectively. Your further jibe at "off topic" seems unnecessary to me.

I get the message. However I can't find how to resign from Geekzone - if there is a way please strike me off - I won't be back.

freitasm

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#425642 10-Jan-2011 09:37

mandarin: This seems to have gone off topic - the basic issue was whether the same problems exist in NZ.

I don't think it's gone off topic at all. The title is "Vodafone customers in Aussie to sue in class action" and the discussion up to your comments were basically about the reliability of Vodafone AU and 3 networks in Australia.

mandarin: 2. The company name I had written was a deliberate use of a generalised word to reflect the fact that various names were being used to refer to the one company. It was part of the point I was making. It was not insulting or offensive.

The thing about the name is duofold: first we have a policy that respect must go both ways. If a customer wants respect and help from companies here then respect must be given. Name calling is not acceptable in our FUG.

mandarin: But WOW! In your autocorrect (and politically correct) world I am not allowed to say this. This is the free expression of the Internet? I don't think so.

This is a privately owned, moderated forum. We have a set of rules and everyone follow the same rules. You accepted the rules before posting.

Alternatively, you can easily buy a $36/year domain from a New Zealand registrar, pay a hosting fee and have as much name calling as you want - there's the "free expression on the Internet".

mandarin: I get the message. However I can't find how to resign from Geekzone - if there is a way please strike me off - I won't be back.

If you want to resign from Geekzone just let me know and I will arrange it.

freitasm

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#425645 10-Jan-2011 09:42

As for mandarin's questions about Vodafone New Zealand's own network reliability, this was widely discussed here, after a post on sbiddle's blog about Vodafone NZ's stuffed network.

When that blog went up Vodafone NZ put gears in motion to identify the problem. The week after this was on newspapers and TV, and a few weeks later they had identified the problem and corrected it nationwide.

I believe the main reason the problem was elusive is how help desks work. If people experienced the problem sbiddle was talking about and called the help desk they were advised to power cycle their phones, which obviously "fixed" the fault. So it was not really recorded as a fault and Vodafone was probably not aware of this being a problem.

Yes, it shows how badly designed help desks are to capture early warning signs of problems...