Will Aucklanders be demanding a refund?

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Jama

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#8202 12-Jun-2006 13:54

After the recent Xtra outage and the number of blogs/posts both demanding a refund and also complaining about the way a credit must be applied for I am assuming that a number of Auckland based GZ'ers will also be demanding a refund from Transpower for today's power outage?

For you not to demand a refund would seem to me to be hypocritical. Or is it ok to not have power.

chiefie

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#38275 12-Jun-2006 14:21

Maybe while at that, perhaps demand for refund on all other services like internet, phone and tv. because essentially, you are not getting the services that you paid for.

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freitasm

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#38276 12-Jun-2006 14:24

But not the main cause. The root cause is still the eletricity, or the lack of.

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mike

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#38277 12-Jun-2006 14:31

Jama, interesting to know you pay monthly in advance for a certain amount of power rather than in arrears for what you've used like most people do.

bradstewart

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#38281 12-Jun-2006 14:36

freitasm: But not the main cause. The root cause is still the eletricity, or the lack of.

The lack of electricity is caused by the weather and well thats out of everybodys control.

Jama

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#38282 12-Jun-2006 14:37

There is also a daily supply charge paid whether or not you consume power. Plus every other service you use (heating, TV, broadband, etc) requires power. So, regardless of paying for what you use the fact that you are unable to use it must entitle you to a refund. The cost to business through lost productivity would be massive.

freitasm

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#38286 12-Jun-2006 14:41

bradstewart:
freitasm: But not the main cause. The root cause is still the eletricity, or the lack of.

The lack of electricity is caused by the weather and well thats out of everybodys control.

AFAIK there's nothing to do with weather, but a cable that was disconnected somewhere. Was this caused by weather, or old cable, or someone's fault?

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#38297 12-Jun-2006 15:01

freitasm: AFAIK there's nothing to do with weather, but a cable that was disconnected somewhere. Was this caused by weather, or old cable, or someone's fault?

Transpower says this:

The fault was caused by an equipment failure at Otahuhu substation which resulted in all power from the affected part of the substation being interrupted. In addition all power from the Otahuhu B and Southdown generation stations was interrupted.
The fault occurred in the overhead earth wires, which dropped into the 110 kV switching equipment, causing the failure.

There were high wind gusts in the affected area at the time of the outage and this may have been a contributor.

Juha