Yesterday i picked up a compaq cq56 laptop from a client of mine, the laptop was infected with spyware and viruses. At the time, she said that it was also running slow. I proceed to clean up the spyware etc in safe mode. Restart the laptop normally , then commenced full scans of the system. I had to leave and upon returning the scans were still going. Later on, in noticed that the laptop was not responding as i would expect, so i kicked off a chkdsk and discovered the hdd had bad sectors. Hence running slow slow. (this is not the first time i have seen this)
I advised my client that see that the laptop was only a few months old, it would have to be repaired under warranty, so she'd better take it into where she bought it. (DSE) I even wrote up a letter/report explaining my actions and what the problem was.
She picked up the laptop this morning, took it into DSE and spoke to a couple of people. They basically fobbed her off, explaining that these laptops were slow and they had had issues with them in the past. They said it would be away for 3 weeks if she wanted it repaired. (she couldn't wait that long) They proceeded to sell her another laptop (toshiba) and said they would look at her laptop.
Well she picked up her new toshiba and old laptop this after they reconstituted the compaq, giving it back to her saying that it was good to go again and sell it trademe for 500. After preparing the toshiba for her today, i decided to check out what DSE had done to the compaq (thinking, hey maybe they swapped out the hdd themselves). Well all they had done was to complete the System Recovery process and stop it at the OOBE stage. I tested the hard drive and it still has bad sectors on it, so it is in no position to be sold onward to anyone (if i didn't have a concience, i would but no good karma to sell something you know is faulty)
Anyway, will advise my client tomorrow of my finding and let/watch the crap fly at our local DSE.
From my point of view, they just made a sale, fobbed her off hoping the problem will go away.