Dick Smith: Reserve online for free

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bnapi

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Topic # 85429 18-Jun-2011 21:56

I just found a new feature on dick smith's website dse.co.nz. If you find a product and click on the 'check for stock' button and there is stock available, you will see a button called 'collect here' and when clicked on you can reserve the item without payment and you can pick the item up from a physical store and they reserve your item/s for 48 hours.

Has anyone used this feature yet?

darylgawn

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Reply # 482694 18-Jun-2011 22:27

no but good feature, would be good for other retailers to do it too

wmoore

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Reply # 482697 18-Jun-2011 22:29

I'm surprised more NZ retailers don't offer this service. Most of the big stores in the UK have offered
reserve and collect for many years now.

"In the end, it's not the years in your life that count. It's the life in your years." -
-- Abraham lincoln

jbard

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Reply # 482698 18-Jun-2011 22:31

Seems like a really good feature, will have to try it tomorrow.

Dunnersfella

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Reply # 482701 18-Jun-2011 22:42

Is it only on stock with decent inventory levels?
I could only imagine how annoying it'd be if there were only a few items left... and their system took its sweet time to update... meaning someone misses out.

sbiddle

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Reply # 482736 19-Jun-2011 09:54

They were pushing in in their mailer a few weeks ago. My only issue was the wording inferring that goods would be ready to pick up "within 2 business days". There is no point in the service if it's going to be that slow.

Kyanar

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Reply # 482742 19-Jun-2011 10:37

sbiddle: They were pushing in in their mailer a few weeks ago. My only issue was the wording inferring that goods would be ready to pick up "within 2 business days". There is no point in the service if it's going to be that slow.

You must have misread, it actually says "Items will be ready for collection from your chosen store within 2 business hours."

That's hours, not days.

Help page for it is at http://dicksmith.co.nz/help/click-and-collect-content

sbiddle

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Reply # 482745 19-Jun-2011 10:45

Ahh might have got mixed up with them holding goods for a maximum of 2 days.

heavenlywild

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Reply # 482746 19-Jun-2011 10:51

Maybe slightly OT... is it me or have they removed the "stock availability" info tab? This would be useful to know when considering "reserving" an item?

Kyanar

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Reply # 482751 19-Jun-2011 11:05

heavenlywild: Maybe slightly OT... is it me or have they removed the "stock availability" info tab? This would be useful to know when considering "reserving" an item?

You need to click on "Check Store Stock" and enter your postcode or suburb to get local stock counts and the "Click to Collect" option.

codyc1515

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Reply # 482771 19-Jun-2011 12:51

Also, this feature has been there since they did up the site, which was a while ago if I remember correctly.

taneb1

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Trustpower

Reply # 492061 11-Jul-2011 14:02

I used it when I bought my netbook and it worked perfectly, got a text and email to let me know it was reserved and ready to pick up. Went into the store and said that I had reserved the netbook, the guy checked my details and picked it up fine. So handy!

Any comments made are my personal views and does not represent those of my employer

richms

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Reply # 492670 12-Jul-2011 21:17

I recall that when target was doing it in the states, you would get website pricing but could choose pickup instore, so people would shop the website from instore and then collect things when they got the email to say it was ready since they knew that there was stock.

Does DSE have different website and store pricing?

Richard rich.ms

eXDee

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Reply # 492723 13-Jul-2011 00:56

richms: I recall that when target was doing it in the states, you would get website pricing but could choose pickup instore, so people would shop the website from instore and then collect things when they got the email to say it was ready since they knew that there was stock.

Does DSE have different website and store pricing?

Not usually, sometimes they have online only specials though which clearly state this. Not often.
Also from memory their stock counts aren't live, they are as of that morning. Calling the store to double check actual stock if they are low would be a good idea.

gsmR

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Reply # 492797 13-Jul-2011 10:33

that's handy indeed. thanks for the heads up!

as for stock count, it's not live as per previous websites it says on the bottom that they refresh the stock levels every night if i recall correctly.