Flybuys website unusable

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mattwnz

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#85704 23-Jun-2011 21:13

Been trying to get into the flybuys website all week during the evenings, but it has been so slow that it is taking minutes to load pages. Anyone else having this problem . Not sure if it is my isp, but every other website loads fine.

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#485195 23-Jun-2011 21:21

On TelstraClear here and holy crap. That took about 3 minutes to load.

l43a2

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#485198 23-Jun-2011 21:22

slow as, Telecom :)

Ragnor

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#485208 23-Jun-2011 21:39

26sec waiting for default.aspx, something is definitely wrong server side probably database related.

The 89+ http requests don't help.

Sharepoint used for public facing website, square peg round hole comes to mind....

jbard

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#485215 23-Jun-2011 21:56

On Telecom here and working just fine, loading in ~5 seconds.

mattwnz

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#485224 23-Jun-2011 22:20

jbard: On Telecom here and working just fine, loading in ~5 seconds.

Working better for me too, although still slow compared to other sites. Guess they don't have the capacity during the peak times of early evening.

Ragnor

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#485242 23-Jun-2011 22:43

jbard: On Telecom here and working just fine, loading in ~5 seconds.

Yeah it's fine now, maybe they are using a shared database server that's over subscribed or something.

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Kyanar

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#486380 27-Jun-2011 12:10

Ragnor: 26sec waiting for default.aspx, something is definitely wrong server side probably database related.

The 89+ http requests don't help.

Sharepoint used for public facing website, square peg round hole comes to mind....

Turners Auctions is Sharepoint too, and that's like lightning. Don't blame the tool.

Ragnor

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#486390 27-Jun-2011 12:35

Kyanar:

Turners Auctions is Sharepoint too, and that's like lightning. Don't blame the tool.

It would be interesting to see how much hardware they had to throw at it....

timmmay

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#486392 27-Jun-2011 12:54

Running on a work network pages load in less than a second here.

jbard

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#487087 28-Jun-2011 19:44

Unusable trying to redeem a reward tonight on Telecom.

Seems like it just can't cope with peak time load.

freitasm

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#487104 28-Jun-2011 20:15

Ragnor:
Kyanar:

Turners Auctions is Sharepoint too, and that's like lightning. Don't blame the tool.

It would be interesting to see how much hardware they had to throw at it....

It all comes down to implementation, regardless of technology.

I know of people that instead of fine tuning databases, looking for problems in the code, etc, just go and scale up. That's sure recipe for disaster in long term. I know of web sites that had problems with load while running on Apach and Linux.

Platform is no recipe for success. How you use it is.

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mattwnz

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#487134 28-Jun-2011 20:49

jbard: Unusable trying to redeem a reward tonight on Telecom.

Seems like it just can't cope with peak time load.

Yes it is totally dead. I did contact them about it but they never replied. It should work later on tonight, but if I was an advertiser I wouldn't be happy that the website has these problems and for so long.

Ragnor

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#487616 30-Jun-2011 00:22

freitasm:

It all comes down to implementation, regardless of technology.

I know of people that instead of fine tuning databases, looking for problems in the code, etc, just go and scale up. That's sure recipe for disaster in long term. I know of web sites that had problems with load while running on Apach and Linux.

Platform is no recipe for success. How you use it is.

They could use Aptimize or one of the competitors since they work as an ISAPI filter in IIS modifying the output before it's sent to the client.
http://www.aptimize.com/web-performance/sharepoint-performance

That may help with some of their peak load issues at least.

Otherwise Sharepoint's a proprietary product you can't touch the base code nor the base database schema at all. You can't do things like add indexes, change schema, denormalize for performance etc... it's a black box..

After a certain number of requests per second you simply have to give the server(s) running it (IIS and SQL Server) more hardware (load balancing etc).

freitasm

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#487652 30-Jun-2011 07:59

Aptimize would help reducing the number of requests to the server, reducing the network traffic and some of the load, sure.

But if the problem is in the backend (IIS SQL, CPU availability, memory) then Aptimize won't help. I know - we use Aptimize on Geekzone.

At some stage, regardless of platform, you have to decide to scale up or scale out. This is inevitable if you have a busy web service. It's just how things work, more users, more transactions, more resources needed to service these. Otherwise you wouldn't hear of massive dedicated distributed data centres running some busy web sites. Everyone would be running on LAMP with a 256 MB RAM Intel PIII 200 MHz, right?

I haven't look at their site, so I don't know what they have there. They might have a load balancer already, using a CDN or domain sharding for static resources (as we do). Perhaps the load balancer is faulty and sending everything to a single server? Or perhaps one of the routers borked? Or perhaps a DNS configuration going wrong is sending all requests to a server in the US?

Who knows? Blaming the platform out of the bat with no more information is... strange. It sounds to me it's a case of "It's Microsoft, it's bad by default".

I am not saying SharePoint is the most beautiful and usable platform in the world. But it's very easy to throw stones from this side of the glass house.

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Ragnor

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#487722 30-Jun-2011 10:29

Why throw up so many strawmans... I didn't mention LAMP at all nor say Microsoft is bad by default.

I'm basically saying two things:

1: Sharepoint is a bad choice for a public facing website, it's very strong as an internal document management system but not as a public facing website/cms imo. They rolled their old Content Management Server into Sharepoint 2007 before that it had no CMS abilities and MCMS was a terrible out of date product.

2: It's quite heavy by it's nature and would seem to require a lot more hardware to serve the same number of requests say compared to popular ASP.NET CMS systems like Umbraco, Kentico, Sitefinity or a well designed bespoke/custom system.

I have previous development experience with Sharepoint and still work with other Microsoft tech like ASP.NET day to day. It's the wrong tool for job.... you probably get a lot of partner points for deploying a public facing sharepoint site though

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