Its not hidden - its on here - http://www.loadedeveryday.co.nz/fees/ and not on the old loaded card here - https://www.loadedcard.co.nz/fees/
Disputed transaction fee
When you dispute a transaction made using your Loaded Everyday card.
$15 per transaction receipt requested.
All I can think when I read this is WHAT THE ?!
They want the user of the card to pay every time that you have to get them to resolve something that has happened because of their systems insecurity?!!
Now I havent had to dispute anything on my current loaded card yet as I only have used it on paypal and they have sorted things for no-show goods, but if I had used it on any of the many insecure webshops around the place and been pinged, I would be up $15 a shot to just dispute them. No mention of if I get a refund of that post dispute or anything.
Whatever, having the customer pay to sort out their and merchants failures is not acceptable.
Looks like despite my despise of them I will be getting a visa debit on the business account.