Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


kiwigander

225 posts

Master Geek


#92119 27-Oct-2011 01:06
Send private message

Hi all,

I'd like to know whether anyone else out there is encountering the same problem I'm having in booking airline tickets using the Air New Zealand Web site.

For at least the last six months, the system has been very prone to timing out.  I do a fair amount of travelling and sometimes try to make several bookings in a session, and it's been the rare evening that I've been able to complete all the bookings I've planned.

It's annoying when the system hangs when you're trying to research flights.  It's worse when it hangs after you've input your credit card details to pay for the tickets, and you can't tell whether the booking has actually gone through.

I've talked to Air NZ tech support a couple of times.  Their stock line has been, their system is optimised for Internet Explorer (ecch!), but will work with Firefox, so Windows users should use IE and Mac users, Firefox.

I had been using Chrome in Linux (Ubuntu 10.04).  I tried Firefox but couldn't even get into the Web site once I had logged in (just got a blank page).  Tried Epiphany, Midori, one or two others too.  No joy.  Air NZ tech support couldn't or wouldn't help a Linux user.

Now I've got a Mac and am using Firefox as instructed - and am having the same problem.

It has happened while I've been online through at least three different ISPs.

So - anyone else out there having the same problem?  Any suggestions?  Does anyone know a particular individual at Air NZ who might be interested in this problem?

Thanks for the space to vent and thanks in advance for any responses and advice.

Create new topic
sleemanj
1480 posts

Uber Geek


  #538006 27-Oct-2011 02:37
Send private message

Yep, last time I booked with AirNZ I recall I had the same problem and resorted to using IE on one of my Windows virtual machines.

Actually, I usually end up doing that anyway even with other airlines because I don't like paying credit card surcharges and they use that annoying POLi system, which is Windows only.  Sigh.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


 
 
 

Shop Mighty Ape for electronics, games, computers books and more (affiliate link).
shrub
730 posts

Ultimate Geek

ID Verified

  #538021 27-Oct-2011 07:31
Send private message

POLi always hangs with kiwibank last time I booked with jetstar they have the same issue ended up just paying the surcharge/visa debit for cheap seats.

kiwigander

225 posts

Master Geek


  #538345 27-Oct-2011 21:06
Send private message

Thanks for the replies.  I haven't had a Windows licence for many years and have been stuck with the surcharge for credit card use.

I'd rather give the money to Air NZ than to Microsoft.

I've tried to get POLi to work using WINE but no luck so far.

But I understand that now, if you are a Mac user, you can phone the Air NZ 0800 number and they will waive the credit card fee because you can't use POLi.

Must investigate that, & also whether they would extend the same courtesy to Linux users.  (I was making my most recent booking from the West Island so I couldn't use a NZ 0800 number.)

This is slightly OT, though. 

Sometimes I can login to Air NZ, check my status, explore different itineraries and make bookings with Chrome in Linux (not supported by Air NZ) and with Firefox in Mac OS X (supported by Air NZ).  Every page on the Web site behaves the way I would expect it to.  But too often, I enter some data, click for the next page, and the Web site just gets permanently lost in thought.

Can this behaviour be attributed to my OS & browser, or is there a problem at the server?  I don't understand the ins and outs of the interaction between browser and Web site, but I find it hard to understand how the site would work perfectly sometimes, and fall over other times, and the failures would always be after I had entered data and clicked to continue, and that it would somehow be the browser's fault.



sleemanj
1480 posts

Uber Geek


  #538371 27-Oct-2011 21:50
Send private message

Not using TelstraClear by any chance are you?




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


kiwigander

225 posts

Master Geek


  #538402 27-Oct-2011 22:54
Send private message

No, have never used TelstraClear.

I use either ThePacific.net (usually) or Vodafone 3G (occasionally), and right now am on Telstra Next-G in Australia.  It doesn't seem to matter which ISP I'm using, the problem with Air NZ is the same.

richms
26603 posts

Uber Geek

Trusted
Subscriber

  #539142 29-Oct-2011 23:23
Send private message

IMO poli should be blocked by the banks as you are using unsupported software to access their systems, probably in violation of their terms of use as well.




Richard rich.ms

openmedia
3062 posts

Uber Geek

Trusted

  #539365 30-Oct-2011 21:29
Send private message

I've had a couple of issues recently. One if I'm connected to wired and wireless networks at the same time which causes it to fail.

The other issue was booking just timing out and I had to re-book and this was regardless of OS or browser, with the exception of Windows as I refuse if at all possible to web browse on Windows.




Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.


Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac