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225 posts

Master Geek

#92119 27-Oct-2011 01:06
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Hi all,

I'd like to know whether anyone else out there is encountering the same problem I'm having in booking airline tickets using the Air New Zealand Web site.

For at least the last six months, the system has been very prone to timing out.  I do a fair amount of travelling and sometimes try to make several bookings in a session, and it's been the rare evening that I've been able to complete all the bookings I've planned.

It's annoying when the system hangs when you're trying to research flights.  It's worse when it hangs after you've input your credit card details to pay for the tickets, and you can't tell whether the booking has actually gone through.

I've talked to Air NZ tech support a couple of times.  Their stock line has been, their system is optimised for Internet Explorer (ecch!), but will work with Firefox, so Windows users should use IE and Mac users, Firefox.

I had been using Chrome in Linux (Ubuntu 10.04).  I tried Firefox but couldn't even get into the Web site once I had logged in (just got a blank page).  Tried Epiphany, Midori, one or two others too.  No joy.  Air NZ tech support couldn't or wouldn't help a Linux user.

Now I've got a Mac and am using Firefox as instructed - and am having the same problem.

It has happened while I've been online through at least three different ISPs.

So - anyone else out there having the same problem?  Any suggestions?  Does anyone know a particular individual at Air NZ who might be interested in this problem?

Thanks for the space to vent and thanks in advance for any responses and advice.

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1480 posts

Uber Geek

  #538006 27-Oct-2011 02:37
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Yep, last time I booked with AirNZ I recall I had the same problem and resorted to using IE on one of my Windows virtual machines.

Actually, I usually end up doing that anyway even with other airlines because I don't like paying credit card surcharges and they use that annoying POLi system, which is Windows only.  Sigh.

James Sleeman
I sell lots of stuff for electronic enthusiasts...


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730 posts

Ultimate Geek

ID Verified

  #538021 27-Oct-2011 07:31
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POLi always hangs with kiwibank last time I booked with jetstar they have the same issue ended up just paying the surcharge/visa debit for cheap seats.


225 posts

Master Geek

  #538345 27-Oct-2011 21:06
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Thanks for the replies.  I haven't had a Windows licence for many years and have been stuck with the surcharge for credit card use.

I'd rather give the money to Air NZ than to Microsoft.

I've tried to get POLi to work using WINE but no luck so far.

But I understand that now, if you are a Mac user, you can phone the Air NZ 0800 number and they will waive the credit card fee because you can't use POLi.

Must investigate that, & also whether they would extend the same courtesy to Linux users.  (I was making my most recent booking from the West Island so I couldn't use a NZ 0800 number.)

This is slightly OT, though. 

Sometimes I can login to Air NZ, check my status, explore different itineraries and make bookings with Chrome in Linux (not supported by Air NZ) and with Firefox in Mac OS X (supported by Air NZ).  Every page on the Web site behaves the way I would expect it to.  But too often, I enter some data, click for the next page, and the Web site just gets permanently lost in thought.

Can this behaviour be attributed to my OS & browser, or is there a problem at the server?  I don't understand the ins and outs of the interaction between browser and Web site, but I find it hard to understand how the site would work perfectly sometimes, and fall over other times, and the failures would always be after I had entered data and clicked to continue, and that it would somehow be the browser's fault.

1480 posts

Uber Geek

  #538371 27-Oct-2011 21:50
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Not using TelstraClear by any chance are you?

James Sleeman
I sell lots of stuff for electronic enthusiasts...


225 posts

Master Geek

  #538402 27-Oct-2011 22:54
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No, have never used TelstraClear.

I use either (usually) or Vodafone 3G (occasionally), and right now am on Telstra Next-G in Australia.  It doesn't seem to matter which ISP I'm using, the problem with Air NZ is the same.

26603 posts

Uber Geek


  #539142 29-Oct-2011 23:23
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IMO poli should be blocked by the banks as you are using unsupported software to access their systems, probably in violation of their terms of use as well.


3062 posts

Uber Geek


  #539365 30-Oct-2011 21:29
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I've had a couple of issues recently. One if I'm connected to wired and wireless networks at the same time which causes it to fail.

The other issue was booking just timing out and I had to re-book and this was regardless of OS or browser, with the exception of Windows as I refuse if at all possible to web browse on Windows.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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