Hi all,

I'd like to know whether anyone else out there is encountering the same problem I'm having in booking airline tickets using the Air New Zealand Web site.

For at least the last six months, the system has been very prone to timing out.  I do a fair amount of travelling and sometimes try to make several bookings in a session, and it's been the rare evening that I've been able to complete all the bookings I've planned.

It's annoying when the system hangs when you're trying to research flights.  It's worse when it hangs after you've input your credit card details to pay for the tickets, and you can't tell whether the booking has actually gone through.

I've talked to Air NZ tech support a couple of times.  Their stock line has been, their system is optimised for Internet Explorer (ecch!), but will work with Firefox, so Windows users should use IE and Mac users, Firefox.

I had been using Chrome in Linux (Ubuntu 10.04).  I tried Firefox but couldn't even get into the Web site once I had logged in (just got a blank page).  Tried Epiphany, Midori, one or two others too.  No joy.  Air NZ tech support couldn't or wouldn't help a Linux user.

Now I've got a Mac and am using Firefox as instructed - and am having the same problem.

It has happened while I've been online through at least three different ISPs.

So - anyone else out there having the same problem?  Any suggestions?  Does anyone know a particular individual at Air NZ who might be interested in this problem?

Thanks for the space to vent and thanks in advance for any responses and advice.