NZ Post Customs Brokerage fail.

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marmel

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Topic # 95469 5-Jan-2012 11:34

I have a parcel awaiting customs clearance.

I called new Zealand post as they are the NZ carrier for USPS.

They advised they charge $75 plus GST to clear the item through customs for me. What a joke.

This would involve about 5 minutes of processing for them.

I called NZ customs direct and had it cleared over the phone within 5 minutes.

Doesn't NZ post realise they could probably make a lot more if they charged a reasonable fee? Or are there enough muppets out there willing to pay the $ 75 +GST because they don't know any better?

sleemanj

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Reply # 564737 5-Jan-2012 12:19

marmel: Or are there enough muppets out there willing to pay the $ 75 +GST because they don't know any better?

This.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

Zeon

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Reply # 564738 5-Jan-2012 12:19

Lol are you serious? That's a complete rip. Even FedEx or UPS don't charge that much.

mattwnz

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Reply # 564894 5-Jan-2012 16:28

Doesn't it have to go through a broker for some things, or can you just contact cusoms direct? I have had something delivered from the UK worth about grand, and a broker has sent me a letter to contact them, although they seem to be away for the holidays, so not overly impressed with their service as has now been delayed. I assume they are going to charge me a fee to handle it and the handle the GST etc payable on it. Could I just contact customs directly, rather than go through a broker?

Behodar

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Reply # 564904 5-Jan-2012 16:39

You can do it yourself if you know the "entry number". Pay to "New Zealand Customs Service" through online banking or call 0800 388 437 to use a credit card. More details on http://www.customs.govt.nz/features/internetshopping/privateimportsbypost/Pages/default.aspx under "Release of Goods".

timmmay

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Reply # 564908 5-Jan-2012 16:49

That's crazy, even UPS only charges about $35 or so.

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Byrned

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Reply # 565157 6-Jan-2012 08:20

Or could it just be an amount just large enough to encourage people to do it themselves?