Greenhithe outage ongoing DSL

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#214279 4-May-2017 19:32

@ChorusNZ Can you please advise what is happening in Greenhithe as my parents home phone & broadband (VDSL) have been out since Tuesday cause your sub contractors (edit) laying UFB chopped a major copper cable in half

Edit: Correction on Sub contractors : Rixton

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#1775847 4-May-2017 19:34

Was marked as fixed this morning.

I suggest they reboot the router, wait 5mins, if still down then log a fault with there ISP

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#1775848 4-May-2017 19:36

No it's not fixed don't feed me reboot the router, Chorus was working on it 4pm this afternoon as the copper was chopped close to my parents place and they can walk to end of the driveway and see the techs

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#1775851 4-May-2017 19:37

Next question why are sub contractors chopping thru major copper cables?

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Edit: Update from @ChorusNZ this afternoon was the 8th for it to be completely fixed

atomeara

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Ultimate Geek

#1775852 4-May-2017 19:41

This is the only outage I can see in the system.

Normally there is an event for a copper cable cut but I can't see one of those, so it must be under this event.

Location: Auckland

Exchange: Greenhithe

Element: ElementLocationExchangeImpactedServicesGNH-DSLAM-06AucklandGreenhithe52GNH_A-DSLAM-01AucklandGreenhithe153GNH_H-DSLAM-01AucklandGreenhithe150GNH_J-DSLAM-01AucklandGreenhithe164GNH_K-DSLAM-03AucklandGreenhithe122GNH_P-DSLAM-03AucklandGreenhithe202

Reference: INC000000407020

Start Time: 2017-05-02 14:06:00

Customer Impact: 2 Corporate Data Customers, 819 Broadband Customers & 22 Baseband Customers may be experiencing a loss of services due to the loss of a Chorus network element.

ADDITIONAL INFORMATION

04/05/2017 10:49 Update
Fibre jointing activity completed with all services restored. Technical teams have advised that a planned change will be performed for fibre overlay. Services will remain under observation.
-------------------------------
03/05/2017 09:02 Update
Fibre technicians are still carrying out fibre jointing activities and progressively restoring service. Technical teams have confirmed that service to the impacted DSLAMs has now been restored. Services will remain under monitor until fibre jointing has completed.
-------------------------------
03/05/2017 05:17 Update
Fibre jointing activities are still underway. Next update on status change.
-------------------------------
02/05/2017 20:04 Update
Remedial activities are underway with fibre technicians. Restoration will be delayed due to multiple fibre damage. Next update on status change.
-------------------------------
02/05/2017 19:23 Update
Please be advised about the Additional impact: GNH_Q-DSLAM-04 is isolated due to fiber cut. Fibre technicians are on site and carrying out remedial activities. Next update on status change. Please Note: Customer impact field updated.
-------------------------------
02/05/2017 18:47 Update
Chorus technicians have confirmed fibre damage at corner Emily Lane and Upper Harbour Drive. Suspecting 144 fibre damage. Fibre technician will attend the site to carry out remedial activities. No ETA due to multiple fibre damage. Next update on status change.
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02/05/2017 17:57 Update
Please be advised about the Additional impact: GNH_S-DSLAM-01 is isolated due to fiber cut. Chorus technicians are en route. No ETA. Next update when available. Note: Updated the customer impact.
-------------------------------
02/05/2017 16:02 Update
Further investigation proves that network elements isolated due to fibre fault. Chorus technicians are en route. No current ETA.
-------------------------------
02/05/2017 14:47 Update
Chorus technicians have been dispatched to investigate. No ETA.
-------------------------------
02/05/2017 14:31 Event
Network elements isolated.
Under investigation with technical teams

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#1775853 4-May-2017 19:43

It's 110% related to that chopped copper cable from Tuesday as I understand everything died Tuesday

Would you like me to DM you the home number?

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#1775855 4-May-2017 19:44

They live directly across the road from Emily Lane

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#1775856 4-May-2017 19:46

Ok so a Fibre cable was cut not copper it looks like

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atomeara

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Ultimate Geek

#1775857 4-May-2017 19:46

They must have hit the copper cable as well as fibre.

It sounds like it was a rather big mess from the details in the job.

I don't work for Chorus, we buy off them so I have access to all there outage notifications.

Which means we can give out customers decent and timely updates.

atomeara

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#1775858 4-May-2017 19:48

I suggest either way they log a fault with there ISP. If they are working there at the moment then maybe they can go and ask them.

There is also a chance they hit a copper cable but as the fibre got hit too, everything went down and they assume it was just a fibre hit

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#1775859 4-May-2017 19:48

Ok thanks for that :)

@ChorusNZ came this afternoon around 4pm and left fixing nothing called VodafoneNZ and they advised latest update is for fix on the 8th

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