Have you enabled VLAN 10 on the WAN interface? Don't know the exact steps for doing this on this particular router sorry. Have a poke around in the more advanced WAN settings.
I’ve got this router, if you do a search on here there are some posts about what you have to do to set it up, it took a bit of cursing but it worked in the end.
I think they consider the fact that they supply you with a router set up for their network enough help, otherwise you are choosing to bypass their help so good luck and no support sorry.
Good that you got it sorted. Those PB Tech screenshots were incredibly helpful for me when I was setting up my RT-AC68U.
It's probably onerous for ISP customer service to know how all the individual settings are laid out for every router. I'm with Spark and they have all the settings for non-Spark routers on their website but where you input those details seems to differ from device to device.
Also, if you are interested in flashing a new firmware at some point you could try Merlin. I've currently got Merlin running on mine along with a script called Diversion which blocks ads at the router.
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