Chorus Eureka Exchange fully down inc DSL and POTs down over 39 hours during level 3

Forums › New Zealand Broadband › Chorus Eureka Exchange fully down inc DSL and POTs down over 39 hours during level 3

johnmo

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#290164 25-Oct-2021 09:31

Eureka exchange has had no DSL or POTS since 2pm 23/10/21

Chorus outages page shows fault reported 2:25pm 23/10/21 and current no estimated repair time.

How can and outage last this long in 2021 along with no estimated repair time along with it being an area in Level 3 where people rely on connections with no communication?

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#2800627 25-Oct-2021 10:06

Another Farmer cut through a cable???

Thats what it was last time

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#2800630 25-Oct-2021 10:15

@ChorusNZ

johnmo

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#2800633 25-Oct-2021 10:20

So chorus cannot fix a cable in 39 hours or update a fault ticket to give an estimated service repair time?

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#2800634 25-Oct-2021 10:21

johnmo:
So chorus cannot fix a cable in 39 hours or update a fault ticket to give an estimated service repair time?

Might be access issues

RunningMan

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#2800635 25-Oct-2021 10:24

johnmo:

So chorus cannot fix a cable in 39 hours or update a fault ticket to give an estimated service repair time?

Yes, I'm sure they can do both. However, do you know this is actually a cable fault, and if so, what is the extent of the damage? Given it's a holiday weekend, there's probably less staff working, so things like website updates may get deferred, even if the repair is progressing.

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#2800636 25-Oct-2021 10:29

Have you logged it as a fault with your provider? They can chase Chorus for updates, as per the regular process.

johnmo

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#2800637 25-Oct-2021 10:31

Nobody has said what is the cause so who knows what the problem is and the local community has no idea but being rural will just continue working :)

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#2800640 25-Oct-2021 10:39

You only need to deal with who you pay for internet service have you logged a fault with them Yes / No?

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#2800641 25-Oct-2021 10:40

johnmo:
Nobody has said what is the cause so who knows what the problem is and the local community has no idea but being rural will just continue working :)

@johnmo The cause is nothing to do with you you don't own the Chorus network

RunningMan

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#2800642 25-Oct-2021 10:42

When did you log a fault with your provider, and what info have they given you?

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#2800643 25-Oct-2021 10:44

Your mobile provider may give you access to free mobile data

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#2800647 25-Oct-2021 10:56

@johnmo A number of us have asked have you logged a fault with your ISP?

johnmo

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#2800652 25-Oct-2021 10:59

Slow down there.

This post is not about me. It is about commenting how a local rural community in the Waikato feels about no POTS and NO DSL for longer than they expect.

Yes I am personally affected and have gone through the correct process but I have multiple ways to access the internet. For your info my ISP has not yet acknowledged the fault yet but that is not unexpected and not a major anyway.

I know of at at least three others in the affected area that have logged faults with other ISP's and been given no updates other than phones connected to cellphones.

The chorus outage map initially showed 24 hours to repair and now just says under review.

I say again. My post is not about getting it "fixed" as there are systems that should handle that and not need Geekzone.

My post is about how a small rural community is cut-off during Level 3 lockdown plus a long weekend and the feelings they have.

Lets just leave it there fellas.

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#2800653 25-Oct-2021 11:03

Does the town have mobile coverage?

nztim

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#2800680 25-Oct-2021 11:39

Linux: Does the town have mobile coverage?

Its marginal but useable outside

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