Xtra Word on 'Unleashed Internet'

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Master Geek

#52349 14-Nov-2006 21:40

cokemaster: .... "if you foward this to 5 of your mates, VFNZ will slow down VF to TC SMS. Make the most of now!"

I have enough trouble translating some texts, imagine having to do it all day

bcourtney

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#52361 15-Nov-2006 01:44

personally, I fail to believe the entire transcript of the OP's call to Xtra is real (if any of it). Sounds a bit too staged for me. Some interesting sources of rumour you have too - all i can picture is a group of long-haired hippies with tin foil on their heads (so as to stop the aliens reading their thoughts - or Vodafone) sitting in a ring throwing about conspiracy theories...

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#52378 15-Nov-2006 09:22

More useful information on tin foil hats.

zippgunn

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#52392 15-Nov-2006 10:17

Ok guys, I've been lurking around reading long enough now.

Firstly for the Telecom guys around here 'back off' and stop acting so high, mighty and unblemished.

I work for Telecom (not directly, one of the subsidiaries, but have a Telecom T number to prove it) and personally am not happy with the way this is going.

I live in the country and have been on Xtra ADSL for ever. (Not anymore, switched to a competitor yesterday)

firstly, This story about 10% of people experiencing slower speeds (rubbish)
In the office I work 6 of us changed over to Go Large, and my dad also switched, guess what, EVERY SINGLE ONE OF US experienced the same slow speed issues. Not 1 or 2 or 3 - everyone, that is 100% not 10%.
Given 6 or 7 people is a small pool to take statistics from you would not expect 100% (possible but unlikely).

I do believe the advertising was totally unrealistic looking at the end result so far. Go Large users are all in the 125.x.x.x pool and this pool has been alocated a limited total bandwidth.
This is my own deduction by using the national and international speed tests available from clients who are not on GL and from my own plan at the same time.

My testing revealed that international traffic is roughly a 3rd of what you get if you are on a data capped plan.

Nothing UNLEASHED, or BLASING about that.

Poor show I say.

PS. Stop bleating about the cost of a capped plan and Go Large being the same, we did not set the pricing, TELECOM did, data may not be free I understand, actually they say it cost $49.95 --- ok?

cokemaster

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#52397 15-Nov-2006 10:38

zippgunn: Ok guys, I've been lurking around reading long enough now.

Welcome to Geekzone. :)

Firstly for the Telecom guys around here 'back off' and stop acting so high, mighty and unblemished.

I don't see anyone acting like that. If anything, I see a few loud and vocal users (from previous threads) and just some newer (their first posts were to these types of threads) users.

firstly, This story about 10% of people experiencing slower speeds (rubbish)
In the office I work 6 of us changed over to Go Large, and my dad also switched, guess what, EVERY SINGLE ONE OF US experienced the same slow speed issues. Not 1 or 2 or 3 - everyone, that is 100% not 10%.
Given 6 or 7 people is a small pool to take statistics from you would not expect 100% (possible but unlikely).

Ah yes, the everyone I know = NZ argument. Are most of them within the same area or spread across the country? Because a group of users in a particular area experiencing slow connectivity is hardly a nationwide issue... I have personally been on a rollercoaster of download speeds with low speeds at night and really good speeds during the day (which are going at the max my line can handle at the moment).

Nothing UNLEASHED, or BLASING about that.

Indeed? There seems to be a bit of bias on how Telecom/Xtra are not providing the 7.6mbps connectivity that they 'promised'. The unleashed promotion only removed the artifical line speeds on the phone line... they didn't make promises of particular speeds at all.

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JAMMAN2110

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#52399 15-Nov-2006 10:49

Mako26: Im saying ts only a rumor, But knowing the stunts that Vodafone have been pulling, I wouldnt be surprised.

Uh .. You lost me there.. what stunts are these?

richms

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#52408 15-Nov-2006 11:37

JAMMAN2110: Uh .. You lost me there.. what stunts are these?

Seen vodafone X-air at all? :)

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zippgunn

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#52409 15-Nov-2006 11:38

See, this is what I mean, somehow me and my friends and the experience we had (like others) don't count, 'cause we are not NZ. HEY - I NEVER SAID THAT.... I was talking statistics, given that 6 or 7 is a very small pool and all.
Also remember not everyone with good and bad experiences or aware of this forum, I wasn't for a while either. SO saying that I'm not NZ does'nt mean that suddenly you are representing NZ just because your speeds seem ok...

I was not looking for the mythical 7.6mbps either, I'm a systems engineer, I understand the limitations of distance and attenuation, my max line speed has always been 2.2mbps, but since Go Large I'm not getting that, neither is any of the people I have DIRECT VERIFYABLE contact, neither is several other people as they have been reporting here and other places.

All I was hoping for was (gosh how could I) the same speed with no data caps outside of the 5pm to 12pm time period.
That is how I understood the Ads on TV from your friends the 'EXTRAODINARIES'.

Could you ask them if maybe they turned that BIG RED KNOB the wrong way?

P.S. I understand that all this is adding up to a bit of hot air and I fully expect NOTHING will be done because if somebody dares to complain the issue HAS to be with them, and thus they can be easily ridiculed and thus ignored.
So I'm not really expecting much from this, other than getting the chance to voice my frustration and vent a little.

Go Go Telecom...we love you...

cokemaster

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#52410 15-Nov-2006 11:51

zippgunn: See, this is what I mean, somehow me and my friends and the experience we had (like others) don't count, 'cause we are not NZ. HEY - I NEVER SAID THAT.... I was talking statistics, given that 6 or 7 is a very small pool and all.
Also remember not everyone with good and bad experiences or aware of this forum, I wasn't for a while either. SO saying that I'm not NZ does'nt mean that suddenly you are representing NZ just because your speeds seem ok...

If you were talking about statistics then you'd be sampling the entire population rather than sampling only population from a certain geographic area. And perhaps actually having speed test results from that population too rather than 'They said that their connection is slow'. Perception is very important because how does one reach an uniform agreement what is slow and what is not?

I was not looking for the mythical 7.6mbps either, I'm a systems engineer, I understand the limitations of distance and attenuation, my max line speed has always been 2.2mbps, but since Go Large I'm not getting that, neither is any of the people I have DIRECT VERIFYABLE contact, neither is several other people as they have been reporting here and other places.

Being a systems engineer you can understand then that if one exchange or a few exchanges are having problems.... then it doesn't nessecarily equalate to the ENTIRE population. When they make a comment like 10% of population may be experiencing slower speeds they generally have access to statistics generated by the network as a whole.

All I was hoping for was (gosh how could I) the same speed with no data caps outside of the 5pm to 12pm time period.
That is how I understood the Ads on TV from your friends the 'EXTRAODINARIES'.

There are no caps outside of that period. However where did they state you'd get the same speeds?

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zippgunn

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#52421 15-Nov-2006 12:43

"where does it say you'll get the same speed?" you ask...

Are you serious?

Since when does "as fast as your line allow" mean slower than before (physically impossible)?

"Being a systems engineer you can understand then that if one exchange or a few exchanges are having problems"

So you would rather imply that all your exchanges are suddenly having problems rather than the fact that you are capping the speeds?
We are all on different exhanges around town, speeds dropped as a DIRECT result of changing to GO LARGE, not because of the (beaten to death) excuse of contention, jees, try the other one.

Statistics....mmmm not my favourite subject, but..
Ok then if I don't have your statistical overview, why don't we work off your 10%..

How many customers would that represent?

10% of 250 000 ?

Say not all 250000 customers are on Go large, so say 2500 would be too many, we know for a fact that it is more that 6, lets say it is 1000 customers affected by the slow issues.

1000 x 49.95 x 12 = $599400 per year revenue, pretty small then, only about half of what Teresa takes home, so I guess who cares then.

Would that be the case?

What if all those customers moved to a competitor?

Would that mean anything?

I guess then I don't care any more either, I've moved my account as I said in my first post.

Don't bother replying as it will be clear we cannot agree on this.

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#52423 15-Nov-2006 12:57

zippgunn: "where does it say you'll get the same speed?" you ask...

Are you serious?

Since when does "as fast as your line allow" mean slower than before (physically impossible)?[

Contention.

"Being a systems engineer you can understand then that if one exchange or a few exchanges are having problems"

So you would rather imply that all your exchanges are suddenly having problems rather than the fact that you are capping the speeds?
We are all on different exhanges around town, speeds dropped as a DIRECT result of changing to GO LARGE, not because of the (beaten to death) excuse of contention, jees, try the other one.

What I've said more than once now is that if you and your friends are having speed problems... and you're in a certain area, then you're probably suffering from an isolated incident. It might not reflect the state of the entire country.

Its like me taking my cellphone to a blackspot and then saying that the entire nation wide network is having problems. Or me and 6 of my friends being in a blackspot area and then saying "The nationwide network is having problems".

I guess then I don't care any more either, I've moved my account as I said in my first post.

More power to you. Good on you for switching.

Don't bother replying as it will be clear we cannot agree on this.

I'd hate to disappoint.

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zippgunn

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#52430 15-Nov-2006 13:30

Correct, Contention.

Contention for the limited amount of bandwidth being allocated to the 125.x.x.x network that is clear.

Refer to my 1'st post and the test I ran, from different plans at near the same time (using remote access).

Clearly the international speeds are a 3rd of what they were normally, on the Go large plan.

Contention, yep you are right - on the head - get your brownie points.

Again, don't worry about your ancient exchanges being overloaded, it's just us Go Large users (on the same exchange as other Pro plans) that are slowed down.
But if you are going to attribute it all off due to the area we arre in (somethings broke)(woe is us) then why not make use of your wide statistical information and fix it?

Do you care?

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#52431 15-Nov-2006 13:37

I can assure you that "some" non-go large customers have experienced a slow down (family calling about it).

So it isn't a pure 'go large' only problem.

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bradstewart

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#52432 15-Nov-2006 13:46

zippgunn: Do you care?

We have all heard the same tired arguments about speed on the new unleashed plans, I can assure you most of us are beyond the point of caring. Its not like anyone can do anything about it.

barf

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#52443 15-Nov-2006 15:47

zippgunn: So you would rather imply that all your exchanges are suddenly having problems rather than the fact that you are capping the speeds?
We are all on different exhanges around town, speeds dropped as a DIRECT result of changing to GO LARGE, not because of the (beaten to death) excuse of contention, jees, try the other one.

If you are a systems engineer you should know about or at least head of layer-7 or application layer filtering techniques - or are you a Windows sysadmin?
All the copper in the ground diddn't just break overnight, to repeat myself; It's the Go Large plan's "traffic management" or whatever that slows your speed - aswell as EVERYONE ELSE'S and you wouldn't have that problem if you had READ the friggin small print and understood that Go Large is for newbies who want their traffic shaped and slowed down. You have no place to complain about this if you understand paying extra (no pun intended) gets you full speed, un-raped Internet - there's no free lunch on Telecom.

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