Rant about Whangaparaoa Exchange

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#1171809 9-Nov-2014 20:57

dcole13:
pjamieson: What are your connection stats? Splitter Installed? Where is the Robot, is he on holiday!?

Yes I have a Master Splitter, 15.7Mbps down, 1.04 up. (From the router) It hasn't happened much lately, and when it does it is usually really early in the morning so none of us notice it.

As the issue is clearly an Orcon one being on their ULL kit, what did they say about it?

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#1171816 9-Nov-2014 21:00

dcole13:
pjamieson: What are your connection stats? Splitter Installed? Where is the Robot, is he on holiday!?

Yes I have a Master Splitter, 15.7Mbps down, 1.04 up. (From the router) It hasn't happened much lately, and when it does it is usually really early in the morning so none of us notice it.

So what is the issue?

dcole13

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#1171817 9-Nov-2014 21:00

sbiddle:
dcole13:
pjamieson: What are your connection stats? Splitter Installed? Where is the Robot, is he on holiday!?

Yes I have a Master Splitter, 15.7Mbps down, 1.04 up. (From the router) It hasn't happened much lately, and when it does it is usually really early in the morning so none of us notice it.

As the issue is clearly an Orcon one being on their ULL kit, what did they say about it?

I have talked to other people as well not on ULL but on normal Chorus gear and they have had these issues as well. I have not talked to Orcon yet but I will now. Here is a smokeping graph to Trademe over the past 30

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#1171819 9-Nov-2014 21:03

Do those people not on Orcon UUL have master splitter installed, and running over LAN cable (not Wi-Fi)?

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dcole13

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#1171821 9-Nov-2014 21:04

coffeebaron: Do those people not on Orcon UUL have master splitter installed, and running over LAN cable (not Wi-Fi)?

None of them have master filters and are on wireless, but I have a master filter and on ethernet.

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johnr

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#1171831 9-Nov-2014 21:31

This is the issue you are putting every customers issue into the same basket, Asking end users that don't know much about the internet is really adding zero value

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#1171895 10-Nov-2014 06:45

dcole13:
coffeebaron: Do those people not on Orcon UUL have master splitter installed, and running over LAN cable (not Wi-Fi)?

None of them have master filters and are on wireless, but I have a master filter and on ethernet.

.

And hence render their result useless.

Orcon will have dedicated bandwidth for their UCLL equipment seperate from the bandwidth chorus uses for its wholesale customers.
If Orcon have a backhaul issue it wouldn't affect chrous customers and vice versa.

Log a fault with Orcon and let them monitor it. Being that it's UCLL they have a lot more control over the connection that a wholesale one.

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sbiddle

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#1171898 10-Nov-2014 07:09

dcole13:
I have talked to other people as well not on ULL but on normal Chorus gear and they have had these issues as well. I have not talked to Orcon yet but I will now. Here is a smokeping graph to Trademe over the past 30

Which is why you need to contact Orcon and they need to contact their ISP because it's pretty much impossible for the issues to be related. Your issue will have nothing to do with Chorus, and their issues will have nothing to do with Orcon.

mercutio

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#1173125 11-Nov-2014 21:10

if you're uploading with 16megabit sync on adsl you really should shift to vdsl. it's really really easy to congest such a small pipe. vdsl is a huge step up - but can still congest a little.

dcole13

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#1173152 11-Nov-2014 21:53

mercutio: if you're uploading with 16megabit sync on adsl you really should shift to vdsl. it's really really easy to congest such a small pipe. vdsl is a huge step up - but can still congest a little.

Line length is too long for VDSL. I don't upload much so I'm fine, but it happens even when not uploading. Such as playing a csgo match and my ping goes to 900ms.

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mercutio

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#1173160 11-Nov-2014 21:57

dcole13:
mercutio: if you're uploading with 16megabit sync on adsl you really should shift to vdsl. it's really really easy to congest such a small pipe. vdsl is a huge step up - but can still congest a little.

Line length is too long for VDSL. I don't upload much so I'm fine, but it happens even when not uploading. Such as playing a csgo match and my ping goes to 900ms.

ahh i got put off by the llu speed increase. i wonder if orcon will start doing annex-m now that callplus is.

i've found that high pings are often to do with people using dropbox etc, and random uploads happening in background. bufferbloat on adsl upload is pretty common, and can be hard to catch.

if there is some kind of backhaul issue that intermittently comes then i don't really like your chances getting it fixed.

dcole13

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#1173739 12-Nov-2014 18:17

I've contacted Orcon, but it seems they don't want to do anything unless I supply a couple speedtests, and I don't think they understand that it only happens sometimes, not all the time

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michaelmurfy

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#1173746 12-Nov-2014 18:36

This looks like somebody is saturating your upstream to me...

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sbiddle

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#1173774 12-Nov-2014 19:13

mercutio
i've found that high pings are often to do with people using dropbox etc, and random uploads happening in background. bufferbloat on adsl upload is pretty common, and can be hard to catch.

I haven't seen you posting around here lately but it's been a very common issue with a number of recent speed related issues - people leaving their torrents running on their unlimited plans and saturating their connection.

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#1176716 16-Nov-2014 12:04

When the issue is happening, double check you connection speed on your modem hasn't dropped and run some speed-tests and log it with Orcon, based on what you find it will either be a physical line issue or something to do with their backhaul, as others have said.

Otherwise UFB comes to most of the area between Jan - Jun next year.

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