Hi,

More than 10 times these past few months the internet in Whangaparaoa has gone to complete balls for the people who are connected to the Exchange. I am on orcon ULL gear and in those 10 times the ping goes up to 2000ms ping. I have talked to 4 other people that have had this same problem and are all connected to the Exchange. They are not on ULL. When this happens (which is happening now) the internet is unusable and I have to use my mobile data on my phone. I do realize it is xdsl but I expect it to be at least usable. Who should I talk to try to get this fixed as it is so annoying, especially when you are trying to upload an assignment video.

Thanks

Edit: Here are some of my Smokeping graphs:

Orcon BNG



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