Woosh Orbit Unlimited Speeds

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#93727 4-Nov-2007 20:25

bgorgees: my friend works at woosh customer service help desk... anyway... he said they put the cap cause they wanna make money, and to force the customers to change over to another plan where the speeds are said to be better... i guess they didnt think of cusotmers leaving them hehehe... maybe you guys should write up and complain to the commerce commission, cause i'm sure this is illegal...

I cannot see the commerce commission doing anything just because your next door neighbours, brothers sister-inlaw knows someone who said something that is probably against their NDA.

euanandrews

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#93740 4-Nov-2007 22:19

rscole86:

bgorgees: my friend works at woosh customer service help desk... anyway... he said they put the cap cause they wanna make money, and to force the customers to change over to another plan where the speeds are said to be better... i guess they didnt think of cusotmers leaving them hehehe... maybe you guys should write up and complain to the commerce commission, cause i'm sure this is illegal...

I cannot see the commerce commission doing anything just because your next door neighbours, brothers sister-inlaw knows someone who said something that is probably against their NDA.

Hes just stating what he reckons people should do (complain to the commerce commission), not that people should build a case on what his friend said.

What he says, true or not, is what I have come to believe anyway...

Woosh are throtling/capping the Orbit Flatrate plan on purpose to get people off it, as its unprofitable and proberly no longer supported by Telecom wholesale, in the wake of the Go-large fiasco...

My internet now is so crap, its not funny, ive lost my sence of humor over it and my patience

I have lost all confidence in Woosh.

They have gone about this completly the wrong way, resentment and customer disatifaction will grow, and they will loose alot of customers as a result.

I hope Woosh is reading.

I'm made my decision, I'm changing ISP.

euanandrews

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#93741 4-Nov-2007 22:28

And for the record, I'm changing to Xnet...

I like the fact I can set a maximum amount of dollars at full speed so no surprise bill....slower to 64kb after I hit my quota...

15gb for $50, then slowed to 64kb.....

But what I really like, is if I dont use the data, I dont get charged.....so if I only use 5gb for the month, I will only get charged $40.

And they got a handy little realtime usage monitoring program.

bgorgees

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#93745 4-Nov-2007 23:22

rscole86:
bgorgees: my friend works at woosh customer service help desk... anyway... he said they put the cap cause they wanna make money, and to force the customers to change over to another plan where the speeds are said to be better... i guess they didnt think of cusotmers leaving them hehehe... maybe you guys should write up and complain to the commerce commission, cause i'm sure this is illegal...

I cannot see the commerce commission doing anything just because your next door neighbours, brothers sister-inlaw knows someone who said something that is probably against their NDA.

woosh management told my MATE and the rest of the customer service reps, that if a distrungled customer rings about their slow "unlimited" speed, to inform them that there's a network issue or problem with that plan and suggest to switch to another woosh plan and credit them $10 or something like that...
the one mistake they did is they told the customer service reps that they're not making any money of it and they put the cap or "fault" on purpose...
now I don't see why my friend or I have to lie about such a thing... offcourse me being the big mouth I decided to tell people about it...
the comcom is a very good agency, all they need is one person to complain and they'll investigate it, because that's what they're there for...

Satyr

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#93777 5-Nov-2007 12:10

so has anyone here complained to the commerce commission?

euanandrews

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#93814 5-Nov-2007 17:27

Reading the forums, sounds like at least 2 or 3 people have made complaints to the CC...

I was going to, but as I'm at the end of my contract, I just cant be bothered, not worth the time, hassle and frustration.

I'm making my statement by leaving and signng up with Xnet

Another great feature of Xnet is no contract!
No disconnection fee.

JayADee

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#93821 5-Nov-2007 18:12

bgorgees, thanks for letting us know, mate. I appreciate it.
I'll go with xnet because of all the reasons TheBartender gave.
Hopefully that will work out. Orcon would be my second choice and their prices are almost identical for the same data amount but you have to have calls with them for the ten dollars off and they have a contract and they do charge for the data used or not. Xnet seems to have it's head screwed on straight plus I've been impressed with the guys/gals they have lurking on forums who answer questions.

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brucie44

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#93974 6-Nov-2007 17:27

happily closed my account with Woosh, moments ago.

   Are now with Xnet,    impressed by helpdesk, and customer service.
    Weird query was sorted in two minutes. Lady spoke to manager and all sorted. Well done.

    so byeeee   Woosh.     Woosh is the sound of the door as it hits your ar**.

    If use less than 100gig a month. Xnet looks best bet.

     Say Brucie44 sent you, you will be looked after.   ( my persaonal recommendation ).

    regards to all,
                                Brucie.

callisto

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#94074 7-Nov-2007 13:29

brucie44: happily closed my account with Woosh, moments ago.

   Are now with Xnet,    impressed by helpdesk, and customer service.
    Weird query was sorted in two minutes. Lady spoke to manager and all sorted. Well done.

    so byeeee   Woosh.     Woosh is the sound of the door as it hits your ar**.

    If use less than 100gig a month. Xnet looks best bet.

     Say Brucie44 sent you, you will be looked after.   ( my persaonal recommendation ).

    regards to all,
                                Brucie.

way to make out like you know everyone that works there.
the real reason you want people to say you sent them is so you'll get a credit, they won't get super amazing treatment like you make out.

laaaaaaaaaaaaaaame.

brucie44

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#94076 7-Nov-2007 13:49

callisto:

way to make out like you know everyone that works there.
the real reason you want people to say you sent them is so you'll get a credit, they won't get super amazing treatment like you make out.

laaaaaaaaaaaaaaame.

yes I will get a credit.

yes I do know a couple people who have been helpful there.

yes I do give it my personnal recomendation. (valued by some).

yes I would be happy if you have some positive wisdom to add.

   regards,
Bruce.

Satyr

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#94209 8-Nov-2007 00:25

Glad I stayed with woosh, Speeds are back to normal for me now. :D

Currently downloading a torrent @ 430kB/s

brucie44

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#94212 8-Nov-2007 00:52

Satyr: Glad I stayed with woosh, Speeds are back to normal for me now. :D

Currently downloading a torrent @ 430kB/s

above quote was at 0.25 am

    you is getting the midnight to 7 am speed (unrestricted).

can you do a speedtest before midnight.

regards,
Bruce.

Satyr

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#94213 8-Nov-2007 02:25

Yeah ill do one tomorrow

freitasm

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#94220 8-Nov-2007 07:50

brucie44:
callisto:

way to make out like you know everyone that works there.
the real reason you want people to say you sent them is so you'll get a credit, they won't get super amazing treatment like you make out.

laaaaaaaaaaaaaaame.

yes I will get a credit.

yes I do know a couple people who have been helpful there.

yes I do give it my personnal recomendation. (valued by some).

Still would be nice to write "say I sent you there so I can get some of the referral credits".

People expecting total disclosure from their ISPs should provide the same to their peers.

Move on now...

euanandrews

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#94238 8-Nov-2007 10:35

Satyr: Glad I stayed with woosh, Speeds are back to normal for me now. :D

Currently downloading a torrent @ 430kB/s

Rubbish, dont believe it, post a speedtest.net pic please to verify.

I am still on Woosh...I have made the transfer to Xnet but forgot to give them my Woosh account details, so have had the swap over time delayed....any moment now....

Anyway, Woosh speeds are STILL rubbish!

10.30am NZ time:

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