Chorus map says Fibre is live, ISP's say otherwise.

Forums › New Zealand Broadband › Chorus map says Fibre is live, ISP's say otherwise.

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Rudster

119 posts

Master Geek

#1334067 30-Jun-2015 12:35

richms: Snap is showing it's ok on their checker now. Try it again.

Still nothing on Snap, Bigpipe, Spark, My Republic or Orcon.

DarkShadow

1647 posts

Uber Geek

#1334086 30-Jun-2015 12:52

Rudster:
richms: Snap is showing it's ok on their checker now. Try it again.

Still nothing on Snap, Bigpipe, Spark, My Republic or Orcon.

That's because your address is still listed as 'Fibre Status Unknown' in the Chorus system. But since it's on the Chorus map it should be fine.

Athlonite

1828 posts

Uber Geek
Inactive user

#1334091 30-Jun-2015 13:03

Atleast you have UFB past your door My ISP sent me an email saying congratulations UFB is now live in your area would you like to upgrade well yes dammit I would like to upgrade but for one small problem that being UFB is yet to come past my door or that of any door in Tamatea Napier

scottr

262 posts

Ultimate Geek

Trusted

#1335390 1-Jul-2015 21:44

Hi, unfortunately there's no ISP integration with chorus's new qualification system yet so ISP's are relying on flat text files, shape files and legacy chorus systems to determine eligibility. These aren't updated as quickly as builds are completed so there can be a bit of a lag from a 'yes' with chorus to a 'yes' with an ISP's address checker.

If you see a 'yes' on chorus's system and a 'no' on an ISPs, best to call the ISP as they should be able to manually request/provision the service (YMMV, depending on the manual capabilities of the ISP).

This is true for all other LFC's as well.

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