Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




65 posts

Master Geek
+1 received by user: 16


Topic # 175386 26-Jun-2015 22:29
Send private message

So earlier this month, Chorus finally completed the fibre role out on my street. 2 months behind schedule but you know, thats just Chorus. A bit under 2 weeks later the Chorus map shows fibre is available in my street along with other blocks in my local area that all went live at the same time (Someone working on chorus said the hold up was to wait for local blocks to role out at the same time) Im in Auckland by the way.

So the map says all green so I check with the ISP's to see if their offering fibre yet for our house. Nope. So I decide, wait a fortnight, check again and if its not ready yet, contact Spark and Bigpipe. 
Waited a fortnight, Still not available so I contact Spark and Bigpipe to see what up on their end. Spark first tells me to check the chorus map after telling the support staff that i have. Then tell me they haven't heard anything from chorus. Check with Bigpipe and same story, Check the chorus map, Then tries to sign us up to one of their ADSL plans for "While we wait" linking me the terms of service for the fibre install on chorus's website. We cant dive strait into this due to having multiple phone lines we cant lose and a number of other factors. Have to be methodical no matter how much I just want to dive head on into a fibre install. But to progress, we need to know if fibre is available or if we need to hold on for a bit.

What i am trying to say is, Is there a way to get a confirmation that fibre is available without being signed into an install? Our copper line is shot, Chorus has been coming over for years to patch it up and we do really want to move on to fibre but we are not getting that confirmation that we need.

Help?

Rudster

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1189 posts

Uber Geek
+1 received by user: 402


  Reply # 1332458 26-Jun-2015 22:45
One person supports this post
Send private message

In your new fibre area, since it is new Chorus will list it as available on the map but it will be listed as unknown in the internal Chorus database, that's why ISPs is giving you feedback like this. Usually when your address is on the map then it means it will be good to go for fibre. Having fibre installed won't affect your copper so no need to worry about that.

19662 posts

Uber Geek
+1 received by user: 3489

Trusted
Subscriber

  Reply # 1332468 26-Jun-2015 23:32
Send private message

Same thing happened at my cousins. I contacted bigpipe and they gave some information to order it despite the site saying not available.

Sisters place has gone live on chorus but I have messaged snap who she is with and no joy. I would just get bigpipe instead but shes in contact with snap and is happy to stay with them. Will retry them on monday.




Richard rich.ms

 
 
 
 


2038 posts

Uber Geek
+1 received by user: 212

Subscriber

  Reply # 1332532 27-Jun-2015 08:50
One person supports this post
Send private message

We were one of the first in our are on fibre.

Our ISP is Mynxnet and they kept pushing Chorus until we got connected.  When Chorus said "fibre is not available at that address" as the database they used hadn't been updated yet so Mynxnet escalated it and kept pushing until Chorus admitted it actually was available and accepted the job.

I suggest you try mynxnet if you want fibre soon or you can wait until all the different databases are updated.

5570 posts

Uber Geek
+1 received by user: 744

Trusted
Subscriber

  Reply # 1332533 27-Jun-2015 08:55
One person supports this post
Send private message

I'm also with Mynxnet and I "pre-ordered" fibre. I got an installation date before the map even turned blue :)



65 posts

Master Geek
+1 received by user: 16


  Reply # 1333011 28-Jun-2015 16:55
Send private message

Thank you guys, Seeing as you guys recon its probably internal with chorus thats the hold up, Ill try and get the ball rolling.

4251 posts

Uber Geek
+1 received by user: 663

Trusted
Subscriber

  Reply # 1333076 28-Jun-2015 21:16
Send private message

Rudster: So earlier this month, Chorus finally completed the fibre role out on my street. 2 months behind schedule but you know, thats just Chorus. A bit under 2 weeks later the Chorus map shows fibre is available in my street along with other blocks in my local area that all went live at the same time (Someone working on chorus said the hold up was to wait for local blocks to role out at the same time) Im in Auckland by the way.

So the map says all green so I check with the ISP's to see if their offering fibre yet for our house. Nope. So I decide, wait a fortnight, check again and if its not ready yet, contact Spark and Bigpipe. 
Waited a fortnight, Still not available so I contact Spark and Bigpipe to see what up on their end. Spark first tells me to check the chorus map after telling the support staff that i have. Then tell me they haven't heard anything from chorus. Check with Bigpipe and same story, Check the chorus map, Then tries to sign us up to one of their ADSL plans for "While we wait" linking me the terms of service for the fibre install on chorus's website. We cant dive strait into this due to having multiple phone lines we cant lose and a number of other factors. Have to be methodical no matter how much I just want to dive head on into a fibre install. But to progress, we need to know if fibre is available or if we need to hold on for a bit.

What i am trying to say is, Is there a way to get a confirmation that fibre is available without being signed into an install? Our copper line is shot, Chorus has been coming over for years to patch it up and we do really want to move on to fibre but we are not getting that confirmation that we need.

Help?

Rudster


I;ve had the same thing in Greenlane. Fibre all laid. Good to go. 

Call my telco / ISP...the lady in Manila knows nothing about it. 

Complete waste of time. 




____________________________________________________
I'm on a high fibre diet. 

 

High fibre diet


dan

851 posts

Ultimate Geek
+1 received by user: 66


  Reply # 1333152 29-Jun-2015 08:09
Send private message

Seems to happen quite a bit, on freshly laid fibre, chorus tool says yes its ready, ISPs say no - if you get ISP to do a manual check it usually comes back with build still in progress.

it was around a month just recently for parts of Birkenhead, for the chorus service tool and the ISPs check to match up where i could order.



65 posts

Master Geek
+1 received by user: 16


  Reply # 1333362 29-Jun-2015 13:15
Send private message

Linuxluver:
Rudster: So earlier this month, Chorus finally completed the fibre role out on my street. 2 months behind schedule but you know, thats just Chorus. A bit under 2 weeks later the Chorus map shows fibre is available in my street along with other blocks in my local area that all went live at the same time (Someone working on chorus said the hold up was to wait for local blocks to role out at the same time) Im in Auckland by the way.

So the map says all green so I check with the ISP's to see if their offering fibre yet for our house. Nope. So I decide, wait a fortnight, check again and if its not ready yet, contact Spark and Bigpipe. 
Waited a fortnight, Still not available so I contact Spark and Bigpipe to see what up on their end. Spark first tells me to check the chorus map after telling the support staff that i have. Then tell me they haven't heard anything from chorus. Check with Bigpipe and same story, Check the chorus map, Then tries to sign us up to one of their ADSL plans for "While we wait" linking me the terms of service for the fibre install on chorus's website. We cant dive strait into this due to having multiple phone lines we cant lose and a number of other factors. Have to be methodical no matter how much I just want to dive head on into a fibre install. But to progress, we need to know if fibre is available or if we need to hold on for a bit.

What i am trying to say is, Is there a way to get a confirmation that fibre is available without being signed into an install? Our copper line is shot, Chorus has been coming over for years to patch it up and we do really want to move on to fibre but we are not getting that confirmation that we need.

Help?

Rudster


I;ve had the same thing in Greenlane. Fibre all laid. Good to go. 

Call my telco / ISP...the lady in Manila knows nothing about it. 

Complete waste of time. 


Im just down the road in Ellerslie. Were getting desperate again as out phoneline and internet is dropping out a lot again. Chorus would rather not repair the line and move us on to fibre especially when we have said we want to move on as well. But still cant get anything from the ISP's

19662 posts

Uber Geek
+1 received by user: 3489

Trusted
Subscriber

  Reply # 1333460 29-Jun-2015 14:48
Send private message

Where abouts in ellerslie? Sister is Arthur street and DSL has been hopeless since they dug for fiber with several outages needing visits from chorus.

Snap not answered yet about getting install happening. am on contract so can't just jump to bigpipe.




Richard rich.ms



65 posts

Master Geek
+1 received by user: 16


  Reply # 1333689 29-Jun-2015 21:05
Send private message

richms: Where abouts in ellerslie? Sister is Arthur street and DSL has been hopeless since they dug for fiber with several outages needing visits from chorus.

Snap not answered yet about getting install happening. am on contract so can't just jump to bigpipe.


Robert Street, So within 100 meters of the shops

This whole roll out has taken way too long and broke so many things along the way.

19662 posts

Uber Geek
+1 received by user: 3489

Trusted
Subscriber

  Reply # 1333800 30-Jun-2015 01:46
Send private message

Snap is showing it's ok on their checker now. Try it again.




Richard rich.ms

16355 posts

Uber Geek
+1 received by user: 1897

Trusted

  Reply # 1333944 30-Jun-2015 10:33
Send private message

the cables are layed in my street 2 weeks ago. how do i know when they go live?

16355 posts

Uber Geek
+1 received by user: 1897

Trusted

  Reply # 1333945 30-Jun-2015 10:35
Send private message

also can someone point me to the chorus guy on the forum? i can't seem to be able to search for him/her :)

don't worry found one on a thread elsewhere! :)

6487 posts

Uber Geek
+1 received by user: 2025

Subscriber

  Reply # 1333976 30-Jun-2015 10:56
Send private message

joker97: the cables are layed in my street 2 weeks ago. how do i know when they go live?


when you contact your isp and they say you can get connected

also check the chorus map for when it says you have UFB now available.

634 posts

Ultimate Geek
+1 received by user: 259


  Reply # 1334053 30-Jun-2015 12:17
Send private message

I am about to move in two weeks time and was just about to put through a request to Bigpipe to move my existing VDSL.

I checked the Chorus Map and UFB is due to be ready at the end of this month (June), so though oh well, I can upgrade soon. Curiosity got the better of me and I checked out the Snap and Vodafone websites and their address checker said UFB is available now. GREAT !! Checked the Bigpipe website (great crowd so no reason to change) and they said not yet available ! (Same with Spark). Go figure lol.

Anyhow, will send a request through to Bigpipe for an address change and will see what I can get in two weeks time.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.