HD's 'Unlimited Internet' not so unlimited

Forums › New Zealand Broadband › HD's 'Unlimited Internet' not so unlimited - a warning

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Geek @ Coastguard NZ
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#1590207 12-Jul-2016 11:25

I'd be asking them for a break down for the past few months usage, and what the actual issue is. Seems ridiculous to boot someone off for one offense. The "three strikes" would make more sense. Also get it in writing that they've booted you out and the reasoning just in case their account system is stupid and keeps trying to bill you.

Someone mentioned Voyager, I've been with them for a while, and have had no issues or warnings about usage etc - doing approx 1TB a month.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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kingjj

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#1590209 12-Jul-2016 11:29

// conspiracy theory hat on

Perhaps this is an indication of deeper rooted issues with the parent HD? If you're in financial trouble the first thing you do is look for cost savings. Reducing your bandwidth pool (dependent on contracts ofcourse) would be a relatively quick way to reduce your costs. My NZ VPS provider is moving to a new DC this week from HD as they recently switched their circuit to a new more heavily congested one which has seen the relatively stable pings and routes go to the dogs. Perhaps targeting the top X percent of your consumers for removal is another means of lowering your required bandwidth?

// end

Lias

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#1590253 12-Jul-2016 12:08

Talkiet:

I'd be interested to know how much you were using. If I had to guess I would say it would be a spectacularly grossly over the top amount... Probably in excess of 4-5TB/month. Yeah sure "unlimited = unlimited" but they do have T&Cs to cover unreasonable use.

I do agree they don't appear to have followed their own T&Cs here but I suspect we're getting quite a filtered story here.

Cheers - N

Why one earth would you consider 4-5tb a month over the top?

That would be using a 100mb connection to it's capacity for less than 1/4 of the billing period, and that's without considering upload traffic.

Hell I managed to clock up about 7-800gb/month on a poxy old ADSL connection back in the Big Time days that was a tenth of the speed. I'd love to see what I could get with 200/200 :-P

*edit*

So it's a 60/10 VDSL, so the maximum monthly download would be somewhere around 18TB if he could max it 24/7. If he only did 1-2 TB HD are being complete twats.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

NonprayingMantis

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#1590262 12-Jul-2016 12:27

the actual amount of data is irrelevant.
You could use 5TB but if it's all off-peak and locally cached traffic, then the impact to the isp is minimal.
But if you are running constant speed tests to LA at 8pm then it might cause some problems even if the amoUnit of data used is (relatively) low.

nitrotech

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#1590266 12-Jul-2016 12:38

I just realised that I had graphing enabled on the PPPoE connection - for those playing at home

NonprayingMantis

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#1590271 12-Jul-2016 12:47

Zeon

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#1590277 12-Jul-2016 12:52

Take a look at the companies office:

https://www.business.govt.nz/companies/app/ui/pages/companies/5492628

And then search the directors names alongside "geekzone" or "gpforums" on Google.

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meesham

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#1590285 12-Jul-2016 13:18

nitrotech:

I just realised that I had graphing enabled on the PPPoE connection - for those playing at home

That looks like pretty standard traffic stats to me, it doesn't really indicate why the sudden need to kick you off their network.

mattwnz

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#1590286 12-Jul-2016 13:22

Wouldn't they be better to throttle the connections speed down?
If you are constantly watching videos I can imagine people getting through TBs of data

Talkiet

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#1590290 12-Jul-2016 13:25

meesham:

nitrotech:

I just realised that I had graphing enabled on the PPPoE connection - for those playing at home

That looks like pretty standard traffic stats to me, it doesn't really indicate why the sudden need to kick you off their network.

Avoiding any comments about whether I think it's excessive, or in any way is unreasonable, I'd note that I ballparked the monthly usage at about 1.7TB from those graphs.

That is _NOTHING LIKE_ "Standard traffic stats". That's way way way way way way out in the last hundredth of the highest 1% of users. It doesn't matter if you and all your friends use over 1TB/month, it doesn't change the fact it's monstrously higher than normal, and way way higher than the top 1% of users. (Again, it's an unlimited plan, I concede that)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

meesham

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#1590293 12-Jul-2016 13:27

Talkiet:

Avoiding any comments about whether I think it's excessive, or in any way is unreasonable, I'd note that I ballparked the monthly usage at about 1.7TB from those graphs.

That is _NOTHING LIKE_ "Standard traffic stats". That's way way way way way way out in the last hundredth of the highest 1% of users. It doesn't matter if you and all your friends use over 1TB/month, it doesn't change the fact it's monstrously higher than normal, and way way higher than the top 1% of users. (Again, it's an unlimited plan, I concede that)

How did you calculate 1.7TB? I didn't get anywhere near that number

meesham

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#1590294 12-Jul-2016 13:32

Ignore that, I'd divided by 8 twice!

Talkiet

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#1590295 12-Jul-2016 13:33

meesham:

Talkiet:

Avoiding any comments about whether I think it's excessive, or in any way is unreasonable, I'd note that I ballparked the monthly usage at about 1.7TB from those graphs.

That is _NOTHING LIKE_ "Standard traffic stats". That's way way way way way way out in the last hundredth of the highest 1% of users. It doesn't matter if you and all your friends use over 1TB/month, it doesn't change the fact it's monstrously higher than normal, and way way higher than the top 1% of users. (Again, it's an unlimited plan, I concede that)

How did you calculate 1.7TB? I didn't get anywhere near that number

Actually you're right. I got it wrong... I used the average UPLOAD stats of 4.96Mbps for a DAILY AVERAGE from the last graph... The download was only 4.44Mbps.

Over a 30 day month, 4.44Mbps is 1.45TB... Mind you, when I add the 1.63TB/month upload it comes out at 3.08TB/month (up and down combined)

Cheers - N

[edit - whoops - got in too quick :-) I'll leave this here as I initially only calculated download and forgot about the upload]

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

mattwnz

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#1590297 12-Jul-2016 13:36

Talkiet:
meesham:

nitrotech:

I just realised that I had graphing enabled on the PPPoE connection - for those playing at home

That looks like pretty standard traffic stats to me, it doesn't really indicate why the sudden need to kick you off their network.

Avoiding any comments about whether I think it's excessive, or in any way is unreasonable, I'd note that I ballparked the monthly usage at about 1.7TB from those graphs.

That is _NOTHING LIKE_ "Standard traffic stats". That's way way way way way way out in the last hundredth of the highest 1% of users. It doesn't matter if you and all your friends use over 1TB/month, it doesn't change the fact it's monstrously higher than normal, and way way higher than the top 1% of users. (Again, it's an unlimited plan, I concede that)

Cheers - N

I remember when using over 500 mb was a huge amount of usage. But 1 tb doesn't sound that high when you consider uhd video streaming will become the new norm. As well complete cloud backups. The thing is that a very big percentage of customers still hardly use their Internet connection to its full advantage

sbiddle

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#1590298 12-Jul-2016 13:37

nitrotech:

I just realised that I had graphing enabled on the PPPoE connection - for those playing at home

That's a fair bit of traffic!

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