@Fibre users; How often does Chorus visit your house?

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Aredwood

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Uber Geek

#1764831 15-Apr-2017 23:33

Only fibre fault I have had was the optical light on the ONT going red at exactly 1am on a Monday night. After switching my phone to mobile data to check my ISP network status page, it was already working again. Was probably Chorus trying to tell me that it was past my bedtime. (would have actually been planned maintenance).

After having to deal with a faulty underground copper leadin back in the telecom days. 1960s direct buried, was the 2 wires in the pair intermittently shorting to eachover, instead of to ground. Took approx 10 callouts to conclusively diagnose. Then ages with a temporary cable until new leadin installed. Then another delay to get it livened. Getting fibre installed from scratch was way quicker than fixing that copper leadin fault.

ps2jak2

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#1764881 16-Apr-2017 09:58

Got Fibre March 2013, have had two fault call outs. Both were for intermittent connection issues. ONT was replaced in the first one in about July 2013 and then it was fine. In December 2015, the connection started dropping for 8 hour periods with a red optical light. Ended up going round in circles with trouble shooting, but then Chorus showed up the day after boxing day to advise they were replacing the card. We actually knew someone else effected who was also with Spark so we'd been advising them of this, but it somewhat understandably took about 5 houses complaining before they fixed it.

hio77

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Lizard Networks

#1765123 16-Apr-2017 19:57

ps2jak2:

Got Fibre March 2013, have had two fault call outs. Both were for intermittent connection issues. ONT was replaced in the first one in about July 2013 and then it was fine. In December 2015, the connection started dropping for 8 hour periods with a red optical light. Ended up going round in circles with trouble shooting, but then Chorus showed up the day after boxing day to advise they were replacing the card. We actually knew someone else effected who was also with Spark so we'd been advising them of this, but it somewhat understandably took about 5 houses complaining before they fixed it.

This is not an ideal experience.

If exactly as you have described, i would expect the fault landed on a communication issue unfortunately...

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ps2jak2

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#1765129 16-Apr-2017 20:04

hio77:

ps2jak2:

Got Fibre March 2013, have had two fault call outs. Both were for intermittent connection issues. ONT was replaced in the first one in about July 2013 and then it was fine. In December 2015, the connection started dropping for 8 hour periods with a red optical light. Ended up going round in circles with trouble shooting, but then Chorus showed up the day after boxing day to advise they were replacing the card. We actually knew someone else effected who was also with Spark so we'd been advising them of this, but it somewhat understandably took about 5 houses complaining before they fixed it.

This is not an ideal experience.

If exactly as you have described, i would expect the fault landed on a communication issue unfortunately...

I think it was just bad luck and timing.

It would go down for 8 hours then come right and seem all OK. After the first 8 hour down period it actually stayed up for a couple of weeks. The subsequent down periods all happened much quicker (2-3 days between) so this would have given them something better to work with. It was also Christmas time at that point and I know they scale operations back a reasonable amount to skeleton crews etc.

Edit: typo

hio77

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Lizard Networks

#1765130 16-Apr-2017 20:06

ps2jak2:

I think it was just bad luck and timing.

It would go down for 8 hours then come right and seem all OK. After the first 8 hour down period it actually stayed up for a couple of weeks. The subsequent down periods all happened much quicker (2-3 days between) so this would have given them something better to work with. It was also Christmas time at that point and I know they scale operations back a reasonable amount to skeleton crews etc.

Edit: typo

Oh. i thought you meant every night it goes down for 8 hours! if it's spaced a couple of weeks, thats not so good...

Obviously a larger chorus issue at play on that one :/

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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