@Fibre users; How often does Chorus visit your house?

Forums › New Zealand Broadband › @Fibre users; How often does Chorus visit your house?

influx

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#212766 11-Apr-2017 21:59

After the initial install, how common are fibre related problems or ISP/Chorus miscommunication that result in Chorus to enter the house and work on the ONT for example?

If you've experienced these visits, what was generally the problem and for how long have you had fibre?

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Lizard Networks

#1761902 11-Apr-2017 22:02

Generally fibre has less callouts than Copper.

Thing with fibre is, you have very limited situations where a fault has occurred.

Optical fault, Chorus come out.

Otherwise, it is a fault which is remotely managed or a device issue on your end.

Unlike copper you don't have cases where the connection is possibly just managing to work, it will work or it wont.

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MadEngineer

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#1761906 11-Apr-2017 22:15

It can also operate intermittently

You're not on Atlantis anymore, Duncan Idaho.

hio77

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#1761910 11-Apr-2017 22:19

MadEngineer: It can also operate intermittently

Absolutely, it is more rare for intermittent operations to be an individual line fault however.

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insane

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#1761932 12-Apr-2017 00:01

Have had fiber for around 4 years now and have never had a problem needing chorus, it's been install and forget. At work where we look after 2500+ fiber sites [schools] we've had one or two ONT power supplies fail in the last 3 years, it's typically farmers or road workers digging up fiber which causes any issues.

linw

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#1761941 12-Apr-2017 06:22

Had fibre for over 4 yrs. Had one problem 14 mths ago where the fibre got broken at the roadside cabinet. (Being an early adopter, the tray that had my fibre on it, had been opened and closed a lot of times for adding adoptees). They blew another fibre to the house.

Wouldn't be worrying about ONTs. They are inherently reliable.

And you don't have to worry about rain downpours any more!

muppet

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#1761950 12-Apr-2017 07:19

Thankfully our fibre is provided by Unison, not Chorus. And after an excellent install, put exactly where we asked after consultation with us, they've never had to come back. That was ~3 years ago.

froob

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#1761955 12-Apr-2017 07:34

We've had fibre a bit under a year, and have had one instance of our connection being knocked out during a neighbour's install - similar to linw above. Only took Chorus a day to resolve, and involved only work in the pit up the road.

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Behodar

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#1761960 12-Apr-2017 07:45

I've had fibre since Jan 2015 and Chorus has only been out twice; once for the initial temporary overhead install, then several months later to move it underground. I've had a single fault and it didn't require a Chorus visit.

DarthKermit

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#1761962 12-Apr-2017 07:56

Ain't never had them come back, since the install went live in Feb 2016.

ZollyMonsta

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#1761969 12-Apr-2017 08:28

Installed November 2016 and no revisits since.

Neighbour had fun even getting installed. 20+ visits in my estimation.

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InstallerUFB

840 posts

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#1761970 12-Apr-2017 08:34

Speaking as someone who fixes fibre faults - I attend approx 3-4 jobs a day - mostly to do with broken connections caused by either someone accidental breaking a fibre when installing someone else or some one vandalising something (includling taking the power supply with them when they move out.)

Several a week when there is phone issues ( 9 times out of ten its a copper house wiring issue which would happen anyway if on fibre or not)

and maybe only 1 a month when there is an ONT issue

MadEngineer

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#1762147 12-Apr-2017 12:33

The few fibre faults I've seen at work (~100sites) have been due to technicians interfering in a cabinet while working on someone else's connection (like above)or a card fault.

You're not on Atlantis anymore, Duncan Idaho.

quickymart

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#1763354 12-Apr-2017 19:09

I got fibre around July 2015, and apart from some difficulty setting up voice over fibre, I've had very few problems with it since.

tdgeek

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#1763361 12-Apr-2017 19:14

So, the summary is faults can occur caused by others messing with stuff, and generally its been a set and forget, thats my personal experience as well.

hio77

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Lizard Networks

#1763407 12-Apr-2017 20:45

tdgeek:

So, the summary is faults can occur caused by others messing with stuff, and generally its been a set and forget, thats my personal experience as well.

exactly!

as predicted in my initial post ;)

I totally didn't spend a few months looking after the Fibre Queue to base that knowledge on too.

Fibre is what i'm better chorus wish copper was, Reliable except in the event there is Actually a fault caused.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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