Trustpower door-to-door sales

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#1892980 31-Oct-2017 10:27

nas:

Can't stand door knockers.

Our door is glass, so if I turn the corner and see them, I just turn around without answering the door.

I'll never go with any organisation that tries to solicit me with a door knocker.

I never saw the guy until it was too late. Was oblivious out the back of the house as the wifey was yelling to nobody that someone was at the door. I walked around the side of the house carrying a hose and a shovel and here's this guy with a clipboard at the front door. Never had a chance to raise shields and arm phasers before he started up with his spiel. Took me about 5 minutes to shift him.

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#1893012 31-Oct-2017 11:04

kryptonjohn:

nas:

Can't stand door knockers.

Our door is glass, so if I turn the corner and see them, I just turn around without answering the door.

I'll never go with any organisation that tries to solicit me with a door knocker.

I never saw the guy until it was too late. Was oblivious out the back of the house as the wifey was yelling to nobody that someone was at the door. I walked around the side of the house carrying a hose and a shovel and here's this guy with a clipboard at the front door. Never had a chance to raise shields and arm phasers before he started up with his spiel. Took me about 5 minutes to shift him.

Should've said "sorry, I'm just a contractor" and kept walking past. :)

XPD / Gavin

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#1893017 31-Oct-2017 11:05

LOL I never think up clever and witty replies until about 5 minutes after the discussion/argument completed!

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#1893021 31-Oct-2017 11:09

esawers:

14 day cool off for this deal apparently.

My parents signed up last night

I talked my mate out of it the other day. He signed up to get the 55" TV. There's a $1000 fee to break the contract early, I suspect to cover their costs. Fair enough, but from what I know it won't be long into the service when you'll start to want to move to another provider, so then you're stuck for 2 years if you don't want to pay the break fee or you're well out of pocket.

Convinced him to just go and buy a TV outright since that's all he wanted, and get a well rated ISP for the service itself.

NZSpides

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#1894690 3-Nov-2017 12:12

I happened to have a job working in a building once that was a training facility that "Trained" these guys (and other door knockers) and the emphasis was entirely on making the sale.

The training was on what to say, what not to say, how to make the sale, but very little on the actual product they were selling.

I effectively tell the door knockers to go bug someone else.

The guys that turn up trying to sell internet or power I start asking them the really hard questions and they instantly fall back to the catch phrase of "I'll have to get back to you on that".

I treat them almost the way I treat pup up adds on websites....

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#1894697 3-Nov-2017 12:35

NZSpides:

I happened to have a job working in a building once that was a training facility that "Trained" these guys (and other door knockers) and the emphasis was entirely on making the sale.

The training was on what to say, what not to say, how to make the sale, but very little on the actual product they were selling.

I effectively tell the door knockers to go bug someone else.

The guys that turn up trying to sell internet or power I start asking them the really hard questions and they instantly fall back to the catch phrase of "I'll have to get back to you on that".

I treat them almost the way I treat pup up adds on websites....

My brother did door to door sales/collecting for several years and he always said he was treated the best in the 'worst' parts of town. I used to press him if he felt uncomfortable knocking on random doors in the evenings and he said the ones you'd think were the dodgiest were by far the friendliest, it was those 'upper middle class' ones who treated him like scum. Sad really, he was just trying to earn a living (on commission only) and I hated thinking of him being treated as anything less than someone trying to pay his way. Like every industry there are those that give it a bad name - but to tar everyone with the same brush...

This isn't an attack on you @NZSpides. Just an observation about the way that we generally treat door-to-door knockers on GZ and IRL. We don't have to give in to them but they do deserve to be treated with respect and dignity like any other worker in any other industry.

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NZSpides

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#1894728 3-Nov-2017 12:53

Don't get me wrong, I treat them fairly well considering they are trying to sell me something I really don't want.

I don't run after them with a hammer or anything, but I don't invite them in.

I get that they are people that probably really don't want to do what they are doing, but need to support themselves.

You do make a good point though.

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#1894741 3-Nov-2017 13:09

NZSpides:

Don't get me wrong, I treat them fairly well considering they are trying to sell me something I really don't want.

I don't run after them with a hammer or anything, but I don't invite them in.

I get that they are people that probably really don't want to do what they are doing, but need to support themselves.

You do make a good point though.

Well said. I realise I came across as a bit preachy sorry. Topic just brought up some of the stories he's told which make me pretty darned proud of him for doing that job and putting up with the rubbish he did. I've made a point ever since to be friendly to door knockers and give them a chance to make a sale (they rarely do but they usually get a chocolate when they're polite). I'll admit I don't feel nearly as good towards those hand cream sellers that used to haunt the local malls.

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#1894771 3-Nov-2017 14:12

I had a Trustpower guy knock on my door a few weeks ago. His opening like was that he "guaranteed" he could save me money on my broadband. I had a laugh and asked him if they were gonna pay ME money each month, as that is the only way they could save me anything.

Even after I explained a couple of different ways that my internet costs me nothing a month due to my employee benefit with Spark, he was still grappling with the concept that he couldn't beat that deal.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

BlueShift

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#1894817 3-Nov-2017 14:56

I have a "Do Not Knock" sticker on my letterbox and by my doorbell. I've only had one or two salesfolk in the years I've had it up, and I just point at the sticker and say no thanks.

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#1894821 3-Nov-2017 15:01

Aredwood: Unless you live in Tauraunga, Trustpower is unlikely to be the cheapest power company.

They're not even the cheapest in Tauranga by a long way. They spout off about the "refund" check you get at the end of the year - so basically they overcharge so they can then give you some back.

I always say - what about the extra GST their customers had to pay during the year? Do they organise a GST refund? (nope). ;-)

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#1894825 3-Nov-2017 15:08

Wheelbarrow01:

I had a Trustpower guy knock on my door a few weeks ago. His opening like was that he "guaranteed" he could save me money on my broadband. I had a laugh and asked him if they were gonna pay ME money each month, as that is the only way they could save me anything.

Even after I explained a couple of different ways that my internet costs me nothing a month due to my employee benefit with Spark, he was still grappling with the concept that he couldn't beat that deal.

Had same with some mobile reseller years ago. Guy asked what we paid on our mobiles - told him $0 as they were both company supplied. He didnt seem to get that and kept saying "we can beat that", so I pulled out the "so youre going to pay me ?"...... he kept going. I hung up in the end.

Was at Farmers one day looking at TV's, sales guy starts pushing a particular TV, "it comes with a free PS3!" - I said "but Ive already got a PS3, dont need another, so unless you drop the price of the TV without a PS3, not interested" - but nope, he didnt get that and kept pushing the free PS3. Walked away.

One thing ANY sales rep needs to do, regardless if its door to door or in retail, is actually listen to what the customer is saying. They might find they get some more bites.

XPD / Gavin

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MikeAqua

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#1894880 3-Nov-2017 17:06

I'm still waiting for Greg Grover from Nova to knock on my door.

Mike

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#1894942 3-Nov-2017 19:34

We had them turn up a few days after I put a "Do not knock" sticker on the mail box.

I saw their logo on his clipboard, so said "come with me" as I walked straight past him and stood at the gate pointing to the sticker.

He was still apologising as I walked back inside.

Neighbours also have sticker and he didn't go in there. Must have learnt his lesson.

Sticker must be working as we haven't had any door knockers since.

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#1895352 4-Nov-2017 22:13

Wheelbarrow01:

I had a Trustpower guy knock on my door a few weeks ago. His opening like was that he "guaranteed" he could save me money on my broadband. I had a laugh and asked him if they were gonna pay ME money each month, as that is the only way they could save me anything.

Even after I explained a couple of different ways that my internet costs me nothing a month due to my employee benefit with Spark, he was still grappling with the concept that he couldn't beat that deal.

I had a similar experience with Pulse energy. They claimed that they could beat any power price including Flick electric. Except Im on a plan which only approx 10 people in Auckland are on. And the salesman couldn't beat it. I didn't try to force them to honour their promise, as the guy was actually surprised, and was madly redoing his calculations as he was thinking "this can't be right".

And then there is this:

And

So as far as Powershop are concerned, a guarantee is completely worthless.

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