How do you get Chorus to do some work?... New building, fibre install

Forums › New Zealand Broadband › How do you get Chorus to do some work?... New building, fibre install

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#1954676 10-Feb-2018 10:05

Linux: But you are not the only one that wants fibre installed

Linux

Yep fully aware of that. But I'm also not in charge of one of the country's biggest infrastructure projects ever. Both CFH and chorus have a lot to answer for in the way things happen with UFB installs.

Again, my biggest gripe here is I have physically done this kind of work in the past. It is maybe 3-4 hours work MAX. But yet we can't get one single tech on site to do it. And the reasoning seems to be 'thats the process'. I don't doubt there is plenty to think about out on the road in terms if supplying enough connections, but that isn't what needs doing quickly and they have months to finish that part.

Stupidity at its finest.

Linux

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#1954678 10-Feb-2018 10:08

chevrolux:
Linux: But you are not the only one that wants fibre installed

Linux

Yep fully aware of that. But I'm also not in charge of one of the country's biggest infrastructure projects ever. Both CFH and chorus have a lot to answer for in the way things happen with UFB installs.

Again, my biggest gripe here is I have physically done this kind of work in the past. It is maybe 3-4 hours work MAX. But yet we can't get one single tech on site to do it. And the reasoning seems to be 'thats the process'. I don't doubt there is plenty to think about out on the road in terms if supplying enough connections, but that isn't what needs doing quickly and they have months to finish that part.

Stupidity at its finest.

But that will pull a tech off another job for 3-4 hours so someone else misses out and why should that person be put out

Linux

Aredwood

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#1955005 11-Feb-2018 00:21

The silly part is that Chorus even (appear to) have a process for dealing with new builds.

https://sp.chorus.co.nz/consumer/new-premise-connect

It all comes back to poor scheduling. As if Chorus get involved at the right stages, It means they can do their installs without needing to do any civil works such as concrete cutting themselves.

Surely the priority should always be to connect those who don't have any service, rather than do upgrades.

UHD

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#1955129 11-Feb-2018 11:18

Purely from a cost perspective Chorus should be pulling techs to complete installs like OP's as they are ultra low time/cost compared to the retrofitting installs they are mainly doing.

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#1955130 11-Feb-2018 11:20

UHD:

Purely from a cost perspective Chorus should be pulling techs to complete installs like OP's as they are ultra low time/cost compared to the retrofitting installs they are mainly doing.

That makes no sense so other people miss out getting faults fixed and Fibre installed that are in Queue

Linux

chevrolux

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#1955147 11-Feb-2018 12:25

Linux:

chevrolux:
Linux: But you are not the only one that wants fibre installed

Linux

Yep fully aware of that. But I'm also not in charge of one of the country's biggest infrastructure projects ever. Both CFH and chorus have a lot to answer for in the way things happen with UFB installs.

Again, my biggest gripe here is I have physically done this kind of work in the past. It is maybe 3-4 hours work MAX. But yet we can't get one single tech on site to do it. And the reasoning seems to be 'thats the process'. I don't doubt there is plenty to think about out on the road in terms if supplying enough connections, but that isn't what needs doing quickly and they have months to finish that part.

Stupidity at its finest.

But that will pull a tech off another job for 3-4 hours so someone else misses out and why should that person be put out

Linux

Yep I would agree with you on that point. Tech resources will always be finite. But I would bet there a plenty of "easy" jobs rolling through the queue and simply because this job can't be categorised in to a charge code (although it probably can be), it gets put on hold. I maintain, stupidity at it's finest.

chevrolux

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#1955148 11-Feb-2018 12:26

Aredwood:

The silly part is that Chorus even (appear to) have a process for dealing with new builds.

https://sp.chorus.co.nz/consumer/new-premise-connect

It all comes back to poor scheduling. As if Chorus get involved at the right stages, It means they can do their installs without needing to do any civil works such as concrete cutting themselves.

Surely the priority should always be to connect those who don't have any service, rather than do upgrades.

Faults should certainly always come first.

But it's the daftness of them saying 'we will just cut the concrete again' that gets me. How is that cost effective at all!?

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Clima

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#1955278 11-Feb-2018 16:31

As an onlooker retired quite a few years ago I find this problem with Chorus almost unbelievable. It suggest a lack of adequate management or oversight. I note that Chorus was alerted to this thread in the earlier postings but chose to remain silent.

OK faults need priority but so do initial installations. I am surprised that they are effectively competing for staff attention - I would expect these to be two separate teams with their own expertise.

By not doing the initial installations in a timely manner a 'small' job becomes a 'major', requiring many more man-hours and causing the 'customer' considerable inconvenience. Some among us might suggest that that will make Chorus more money. It's their joib anyway - there is no competition so why hurry. Timely action would mean less manpower/job and therefore more jobs/person. More jobs done means less wait for the customers. Win - win!!

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#1955281 11-Feb-2018 16:43

We did a fibre installation for a customer in an Auckland shopping complex, where 8 other tenants had UFB. Took 16 months, and that included about 9 escalations, direct contact with the installers and installation teams. Permission/Consent was granted and plans were already provided day one.

If I hear about blocked ducts as an excuse one more time, I might go postal.

I would suggest from the 80 fibre installations I have been involved in, I kid you not that 70+ of them have been "delayed" due to blocked ducting.

On multiple occasions, there has been no-one onsite between the report of the ducting being blocked, and it going the next stage due to unblocking being completed.

chevrolux

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#1955319 11-Feb-2018 17:36

Clima:

I note that Chorus was alerted to this thread in the earlier postings but chose to remain silent.

To be fair, the Chorus guys who do post on here do so in their own time and are probably some of the few that work at Chorus worth actually talking to.

I'm not expecting any resolution from this thread, just having a rant with like minded individuals who share the same frustrations.

Wheelbarrow01

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#1955520 12-Feb-2018 09:29

mclean:

Wheelbarrow01: Not correct - My team and I have completed dozens of lift phone and fire alarm line connections for Spark Digital customers over fibre. In each case, the building owners have had no issue getting Code Compliance Certificates issued by council upon successful installation. I suspect some buildings with existing lift phones or alarms may not be compatible, but new builds generally have lift and alarm infrastructure that is capable of running over fibre.

As an example, I'm working on the lift phone connections for the new Silverdale Mall complex in Auckland, and these will all be delivered over Spark's voice over fibre service.

Well it's good to know it's technically possible. Contractors in Wellington just don't want to do it. Presumably you have UPS back-up on the in-premises fibre gear. Have you any assurance on the availability of the network in a power outage?

Spark doesn't arrange a UPS in these scenarios - that is up to the customer and/or building owner to work though. It should be noted that in the vast majority of situations where we have done fibre installations to be used for lift alarms, the entire building itself has generally had backup power of some sort anyway (due to being large publicly accessible buildings ie malls, airports, supermarkets etc). I have organised a couple of fibre lift lines in residential buildings so far. In both cases the building owner arranged a battery backup.

We cannot provide any assurance on the availability of the network in a power outage or natural disaster, but neither can any other RSP (whether on copper or fibre). Yes Chorus generally have battery or generator backup at their exchanges and cabinets, but they certainly don't guarantee that copper lines will keep working in the event of an area wide power outage or natural disaster.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

UHD

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#1956678 13-Feb-2018 23:29

Linux:

UHD:

Purely from a cost perspective Chorus should be pulling techs to complete installs like OP's as they are ultra low time/cost compared to the retrofitting installs they are mainly doing.

That makes no sense so other people miss out getting faults fixed and Fibre installed that are in Queue

Linux

They don't miss out, they are re-prioritised. Computers do this quite efficiently and I'm not sure why job logging software for this precise scenario does not already exist. Given this job will take minimal time/expense (within a limited window) but will later become more time consuming and costly it should be bumped upward so Chorus will be more efficient overall. Moaning about people being ahead in the queue is childish when it comes to hitting targets for the entire company. All a job like this would take is bumping one customer a few days later and everyone wins.

antoniosk

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#1956724 14-Feb-2018 08:20

Wheelbarrow01:

mclean:

And lastly, lift, security and fire alarm comms connections don't work over fibre. Chorus won't give you a copper connection for these. Local security and alarm installers have moved to cellular, but some lift suppliers haven't caught up yet.

Not correct - My team and I have completed dozens of lift phone and fire alarm line connections for Spark Digital customers over fibre. In each case, the building owners have had no issue getting Code Compliance Certificates issued by council upon successful installation. I suspect some buildings with existing lift phones or alarms may not be compatible, but new builds generally have lift and alarm infrastructure that is capable of running over fibre.

As an example, I'm working on the lift phone connections for the new Silverdale Mall complex in Auckland, and these will all be delivered over Spark's voice over fibre service.

Is that voip to the ONT, and activation of one of the FXS analogue ports to plug the lift phone into?

________

Antoniosk

Wheelbarrow01

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#1957082 14-Feb-2018 14:14

antoniosk:

Wheelbarrow01:

mclean:

And lastly, lift, security and fire alarm comms connections don't work over fibre. Chorus won't give you a copper connection for these. Local security and alarm installers have moved to cellular, but some lift suppliers haven't caught up yet.

Not correct - My team and I have completed dozens of lift phone and fire alarm line connections for Spark Digital customers over fibre. In each case, the building owners have had no issue getting Code Compliance Certificates issued by council upon successful installation. I suspect some buildings with existing lift phones or alarms may not be compatible, but new builds generally have lift and alarm infrastructure that is capable of running over fibre.

As an example, I'm working on the lift phone connections for the new Silverdale Mall complex in Auckland, and these will all be delivered over Spark's voice over fibre service.

Is that voip to the ONT, and activation of one of the FXS analogue ports to plug the lift phone into?

Correct.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

chevrolux

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#1958317 14-Feb-2018 20:50

Alright so an update on the saga, no progress has been made.

However, we are now dealing with a "service delivery manager" who has asked for photos of the areas that need sorting... *sigh* wouldn't this have been part of the initial scope and design work?!

So I have put together a little document (almost to Chorus work order specs! haha) with pretty red lines, and where they should put things. For the lol's here is a link to see what I have provided. Let's see what happens.

But again, wouldn't you think that was part of this design that took a month to get done?

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