quickymart:

 

Failed installs are something different.

 

Yup this one is failed scoping lol. Perhaps they not being paid enough!

I've pretty much resigned myself to waiting until April now. The question is, can I get vdsl in the meantime since it looks like vdsl was previously installed at this house. By that I mean i can see a separate dsl jack (with dsl label stuck it it) and I noticed a master filter when I was looking at the copper wiring some time back. In other words, can they just enable it remotely without me having to deal with yet another Chorus visit?

They should be able to do it remotely. Talk to your provider.

ring chorus and tell them to stop f***ing around and do what they are being paid for, they are pretty much milking it, as i have said before in another post they need the intelligence of a tradey to be able to do life in general, some of the things that i have seen over the years from the chorus techs really makes you wonder how on earth they are even able to function.

They are really good at one thing i must admit, and thats leaving a job half finished or not completed due to incompetence of actually being able to complete a job that should take 5 mins. 

My wife's work was a classic example, they had applied for fiber and had it all under way and the ont live and so on but they just could not get the modem to work, so after 2-3 hours of killing time and not knowing that to do they pretty much just left site at 1630 in the afternoon and never returned , They left them with out internet and phones as the phones were voip from my understanding, and that was that for the next day, a really relaxed day with no phone calls or internet to receive jobs or contact other offices.

i have a friend whos a it tech and he has also encountered the same problem multiple times on various sites, he has even had to travel from Hamilton to Auckland because the chorus tech couldn't work out how to configure a vdsl modem, let alone plug it in properly, and that client had no internet for over a week.

so i would suggest calling them and giving them a hurry along! if not get the gear off of the tech and do it your self, thats what i do if i want a ont relocated as it takes so long for them to do anything!

For my fiber install some guy came to visit briefly (I think, I wasn't there for that visit) then a few days later he and some other guys did the whole install in one go in approx 2-3 hours. Don't know if it's usual for the inside/outside to be done separately, it was done all at once for us.

sparkz25:

 

ring chorus and tell them to stop f***ing around and do what they are being paid for, they are pretty much milking it, as i have said before in another post they need the intelligence of a tradey to be able to do life in general, some of the things that i have seen over the years from the chorus techs really makes you wonder how on earth they are even able to function.

 

They are really good at one thing i must admit, and thats leaving a job half finished or not completed due to incompetence of actually being able to complete a job that should take 5 mins. 

 

My wife's work was a classic example, they had applied for fiber and had it all under way and the ont live and so on but they just could not get the modem to work, so after 2-3 hours of killing time and not knowing that to do they pretty much just left site at 1630 in the afternoon and never returned , They left them with out internet and phones as the phones were voip from my understanding, and that was that for the next day, a really relaxed day with no phone calls or internet to receive jobs or contact other offices.

 

i have a friend whos a it tech and he has also encountered the same problem multiple times on various sites, he has even had to travel from Hamilton to Auckland because the chorus tech couldn't work out how to configure a vdsl modem, let alone plug it in properly, and that client had no internet for over a week.

 

 

 

so i would suggest calling them and giving them a hurry along! if not get the gear off of the tech and do it your self, thats what i do if i want a ont relocated as it takes so long for them to do anything!

 

They will be referred right back to the RSP - the order needs to be escalated via the RSP (the customer pays the RSP, not Chorus).

Chorus tech called yesterday to say he would come today for the outside install.

Just got home....no install.

Sigh. Four visits, still not a thing to show for it.

Snackos:

 

Sigh. Four visits, still not a thing to show for it.

 

There is nothing like a good coordination.

Well they turned up today but are still having issues (visit number 5?) so at this point I will just cancel and go for vdsl.

Fun times. Could have done that three months ago.

Not that this helps you but I finally got fibre installed. Just takes persistence I guess.

Apparently it will involve ripping out a lot of bricks off the driveway etc, which is going to have to involve the bodycorp. At this point I cannot be bothered.

Here are my adsl connection stats which is basically maxed out.

ADSL

So quietly hopefully for near max speed for vdsl also.

Those are very good ADSL figures - the line should be awesome on VDSL. 

Out of interest, what region of the country is your place? From what I've read the competence of the Chorus subcontractors varies greatly from place to place.

Cancelling when the process is going off the rails is not a bad idea. Lack of planning and co-ordination was the name of the game for my install in West Auckland. No planners showed up to the appointment (or called to reschedule) costing a days leave, then they winged the outdoor install when nobody was home. The outdoor portion of the was not buried properly (ie laying in a drainage ditch with dirt sprinkled on it) and was routed to the only (bed) room in house not on piles making the install 5x longer and harder for the indoor guys. The indoor guys response was do a rough as guts, unprofessional job (worse than Sky installers) until I call the Chorus rep and asked to cancel rather than have my house butchered. I didn't realise just how bad the outside portion was until I hit the cable unblocking the drain they filled in to cover the cable - totally wish I had of cancelled when the job started going off course.

I'm in central Auckland. Oddly enough I used to live out West and had a great experience.