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236 posts

Master Geek
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Topic # 229245 14-Feb-2018 12:10
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So I am scheduled for the final fibre install tomorrow, but weirdly no one has come to do the outside part of the house yet. At my previous place someone did the outside and about a week later a separate person did the inside.

 

The guy that came to do the scope a few weeks ago, he seemed to suggest it was the same process as above. Yet I spoke to Orcon about this a few days ago and they said both will be done at once. Is that normal? I thought they were different crews.  


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Uber Geek
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  Reply # 1956992 14-Feb-2018 12:12
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Typically, it's two or more people. One team for inside, one for outside. They may be done concurrently. It probably depends on scheduling of jobs.


Banana?
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  Reply # 1956998 14-Feb-2018 12:14
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Mine was done by the same crew, though they did it on separate days (not sure why, maybe they didn't have an ONT in the van or something). All up it probably took them (two guys) about 2-3 hours.


 
 
 
 




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Master Geek
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  Reply # 1957005 14-Feb-2018 12:22
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Ah ok, so sounds like it's all good then. Was worried some wires had got crossed somewhere. Thanks


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Master Geek
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  Reply # 1957009 14-Feb-2018 12:29
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Up to whoever the Ser Co gets to do the job really

 

S.O.P is still two seperate visits for external/internal but alot of techs will do this in one go.


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Ultimate Geek
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Chorus NZ

  Reply # 1957032 14-Feb-2018 13:00
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Hey ... It's possible that everything will be completed in one day, it really depends on the property and the work required to get you connected. We're happy to take a look at the build plans if needed. Feel free to PM me with your address. ^Mike




236 posts

Master Geek
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  Reply # 1958461 15-Feb-2018 10:00
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Looks like my suspicion was correct afterall. Guy came, couldn't find anything. Seemed confused and annoyed at the scope guy. So now he needs to get the build team to come and do it. Sigh...half a day annual leave I won't be getting back anytime soon. 


defiant
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  Reply # 1958465 15-Feb-2018 10:04
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We had fibre run up half way up our driveway about 3 weeks ago, just left the drum of fibre there with a couple of road cones.. no idea what's happening as throughout the whole thing they've just randomly turned up and done a bit here and there.

 

Ended up cancelling the order last night because we'll be moving soon anyway, and I'd rather the new tenants suffer and the ineptitude of Chorus and their contractors rather than benefit from my pain




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Master Geek
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  Reply # 1958470 15-Feb-2018 10:13
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Starting to seriously regret just not getting vdsl. Dsl line seems really good here anyway, am getting a 27000 sync just on my temp adsl.


defiant
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  Reply # 1958474 15-Feb-2018 10:22
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We have VDSL at 70/30 so not too fussed about not getting fibre right now


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  Reply # 1958517 15-Feb-2018 11:05
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Snackos:

Starting to seriously regret just not getting vdsl. Dsl line seems really good here anyw6ay, am getting a 27000 sync just on my temp adsl.



27000 seems OTT for ADSL are you sure you're not on VDSL?



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Master Geek
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  Reply # 1958522 15-Feb-2018 11:18
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It does seem high, but it says ADSL Unlimited on my orcon plan.


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  Reply # 1958571 15-Feb-2018 12:20
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My installation was done by one fellow, turned up the evening before the install day (5pm !) and asked if he could start some of the work early.

 

Ran the cable from the pole over head into our roof space then cam back the next day, threaded the fibre, installed the ONT connected phone and done in two hours !!

 

So there are the odd good story out there.

 

But it must be said as a geekzoner, I had already scoped where I wanted everything, had power port in the closet and wooded villas are probably easy to drill and install.

 

 

 

A.




236 posts

Master Geek
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  Reply # 1958574 15-Feb-2018 12:23
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Oh my precious fibre install in 2016 was excellent also. No complaints, was very impressed. I don't think the guy that turned up today was at fault either, more so the scope guy who didn't actually confirm what he was supposed to confirm.




236 posts

Master Geek
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  Reply # 1958779 15-Feb-2018 20:21
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Sigh....new date is now April. I thought failed installs were a priority, it seems not. 


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  Reply # 1958804 15-Feb-2018 21:44
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Failed installs are something different.


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