Replacement ONT cable

Forums › New Zealand Broadband › Replacement ONT cable

1 | 2

Zeon

3926 posts

Uber Geek
+1 received by user: 759

Trusted

#2491477 26-May-2020 00:25

BMarquis:
Lorenceo: if it weren't for the proprietary connector.

It’s not proprietary, it’s just an 8-pin mini molex. :) Maybe I’d accept ‘uncommon’, but not proprietary.

Is that really the case? I've just had a look and those looks like a PSU CPU power connector? If so just use a spare PSU? To start just jump the green cable to ground on the motherboard connector. There will be heaps of guides online for this....

Speedtest 2019-10-14

Zeon

3926 posts

Uber Geek
+1 received by user: 759

Trusted

#2491478 26-May-2020 00:26

Morozov: Chorus on the phone were very adamant no other cable that anyone else in New Zealand will work.

And also that delivery will be even longer than 4 days.

That's what you get with a monopoly....

Speedtest 2019-10-14

BMarquis

465 posts

Ultimate Geek
+1 received by user: 577

Trusted

Chorus

Lifetime subscriber

#2491483 26-May-2020 01:57

Zeon:
Is that really the case? I've just had a look and those looks like a PSU CPU power connector? If so just use a spare PSU? To start just jump the green cable to ground on the motherboard connector. There will be heaps of guides online for this....

Don’t do that. I’m not sure the pinout will be the same!

BMarquis

465 posts

Ultimate Geek
+1 received by user: 577

Trusted

Chorus

Lifetime subscriber

#2491484 26-May-2020 01:59

Zeon:
That's what you get with a monopoly....

Nothing, at all, to do with a monopoly! It’s about ONT warranty, liability and the state of the courier services at the moment...

Zeon

3926 posts

Uber Geek
+1 received by user: 759

Trusted

#2491486 26-May-2020 02:02

BMarquis:
Zeon:

Is that really the case? I've just had a look and those looks like a PSU CPU power connector? If so just use a spare PSU? To start just jump the green cable to ground on the motherboard connector. There will be heaps of guides online for this....

Don’t do that. I’m not sure the pinout will be the same!

True, if I get a chance tomorrow I'll check the pinout of the Chorus PSU.

Speedtest 2019-10-14

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#2491500 26-May-2020 08:20

4 days is garbage.

Chorus need to truck roll a tech and just deliver the damn thing. They love to say how many UFB installs they complete a week, but can't have a tech rip past someone's house and drop a PSU off?!

Lego

Shop now for Lego sets and other gifts (affiliate link).

Morozov

22 posts

Geek
+1 received by user: 4

#2491505 26-May-2020 08:25

Have had someone reach out offering a spare one temporarily while I wait for the official replacement so problem solved *touch wood

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2492214 26-May-2020 20:18

chevrolux:

4 days is garbage.

Chorus need to truck roll a tech and just deliver the damn thing. They love to say how many UFB installs they complete a week, but can't have a tech rip past someone's house and drop a PSU off?!

Chorus used to do a truck roll.. And it became such a nightmare that they moved to the vastly more efficient business model of simply sending out a power supply via courier which under normal circumstances arrived overnight.

There isn't a lot Chorus can do if courier companies are inefficient at present.

fearandloathing

537 posts

Ultimate Geek
+1 received by user: 206

ID Verified

Lifetime subscriber

#2492284 26-May-2020 21:11

chevrolux:

4 days is garbage.

Chorus need to truck roll a tech and just deliver the damn thing. They love to say how many UFB installs they complete a week, but can't have a tech rip past someone's house and drop a PSU off?!

Would you defend Chorus to roll trucks and not use couriers if your fibre install was delayed, as chorus trucks were busy delivery power supplies, holding up your fibre install?

pjamieson

441 posts

Ultimate Geek
+1 received by user: 90

Trusted

Chorus

#2521246 11-Jul-2020 18:38

The process to replace an ONT Power Cable is to fill out this form: https://www.chorus.co.nz/ont-cable-request and one of the Auckland teams will courier one out from their stocks for free either later that day in the PM or by the next AM.

As others have said you were unfortunately caught up in the lockdown. I don't know what the process was to workaround that at that time.

1 | 2