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#271737 25-May-2020 14:25
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Hey team,

Just moved into a property today, gone to hook up the fibre and the ONT power cable is gone.

Is there anywhere I can source one in Auckland for model 100/200? I can't wait 2-4 days for a replacement not being able to work.

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  #2491103 25-May-2020 14:31
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You could try and contact Chorus in Auckland and see if they will let you pick one up from their Auckland office or ask them power requirements and then head down to JayCar and purchase one there.





Do whatever you want to do man.

  

 
 
 
 


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  #2491108 25-May-2020 14:37
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I believe PB Tech carries extras now, too.





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  #2491111 25-May-2020 14:40
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Thanks team, rang chorus and picking one up is a no go in level 2 so guess I'm off to jaycar :)

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  #2491113 25-May-2020 14:41
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Just bear in mind if you blow up your ONT with a 3rd party PSU you have to pay for it :)


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  #2491115 25-May-2020 14:44
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nztim:

 

Just bear in mind if you blow up your ONT with a 3rd party PSU you have to pay for it :)

 

 

Not if you plug in an original PSU before the tech turns up...


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  #2491116 25-May-2020 14:44
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I would have thought getting one sent out would be a far safer option.

 

Even if you pick one up from Jaycar, STILL get one sent out by Chorus and replace it when it turns up.

 

Since as @nztim said, if you blow up the ONT with a non-Chorus power supply then Chorus will charge you for it.





and


 
 
 
 




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  #2491119 25-May-2020 14:52
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Chorus on the phone were very adamant no other cable that anyone else in New Zealand will work.

And also that delivery will be even longer than 4 days.

Banana?
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  #2491120 25-May-2020 14:55
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Have you logged a job with your ISP?

 

They should be able to get Chorus to come around - your connection isn't going.




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  #2491121 25-May-2020 15:03
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Was chatting to them for yonks but they didn't want to do anything

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  #2491122 25-May-2020 15:04
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trig42:

 

Have you logged a job with your ISP?

 

They should be able to get Chorus to come around - your connection isn't going.

 

 

Process for RSP's as set out by chorus is to always redirect power cable issues through to ordering one though their online system.

 

Otherwise they waste a ton of tech resources sending out technicians simply to replace a power supply.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #2491141 25-May-2020 15:56
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It's just 12V DC. This thread may be relevant to your interests.

 

You probably already have a PSU somewhere at home that'd be able to run the ONT if it weren't for the proprietary connector. Just be careful - if you get the voltage or pinout wrong and break it, you're liable as others have mentioned. Getting a replacement from Chorus is the best long term solution.


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  #2491403 25-May-2020 21:24
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There’s not many people in our office and we don’t really keep stock there anyway.
Get an official replacement here:
https://www.chorus.co.nz/ont-cable-request

Note that couriers are currently slammed...

Unfortunately jaycar/pbtech will be your best bet if you are in a pinch.
I’d still recommend getting an official one sent to you.

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  #2491404 25-May-2020 21:27
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Lorenceo: if it weren't for the proprietary connector.


It’s not proprietary, it’s just an 8-pin mini molex. :) Maybe I’d accept ‘uncommon’, but not proprietary.

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  #2491415 25-May-2020 22:15
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BMarquis: It’s not proprietary, it’s just an 8-pin mini molex. :) Maybe I’d accept ‘uncommon’, but not proprietary.

 

:p


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