Interesting fiber install problem

Forums › New Zealand Broadband › Interesting fiber install problem

1 | 2

old3eyes

9119 posts

Uber Geek

Subscriber

#2501831 10-Jun-2020 09:16

hio77:

old3eyes:

Thanx you were right about the outage.

Today I get right thru to the "Review and confirm" but just get a purple circle and loading and that's it. tried it on IE, Opera and Chrome browsers . Turned off the ad blockers.

Think I'll give it a miss until the end of June

Yup, i had a call asking me why it wasnt working early in the morning... so it was very much top of mind!

I'll ask the team to look into the flow double check it's working correctly, that journey i don't directly look after anymore so It's kinda had to picture where it's going wrong - it's a fast moving space!

This ordering site is still not working. Still getting the spinning circle and loading. Will have to leave it util July now as going away in the next couple of weeks .

One question the Secondary Number in one of the packages, is this a second number on a second analog port on the ONT or is it overlayed on the primary number a bit like call waiting on the main analog port??

Regards,

Old3eyes

Dugimodo

168 posts

Master Geek

#2501890 10-Jun-2020 10:10

Typically fibre is run to a cabinet or cabinets (or a pit) in a subdivison depending on the amount of houses in the area, then from there they run microducts to the boundary of each property, these are just tiny tubes not fibre. When someone orders fibre they have to figure out how to get from the boundary to the house, either by trenching or drilling etc, then they use compressed air to blow a fibre down the microduct to the house.

They don't run a fibre to every address assuming it'll be used eventually. Often the microduct ends between two properties to service both. Thinks can get tricky with shared driveways and apartments etc.

Not sure what is happening at your address but this is normally what happens.

For me they just thrust the fibre from the street to my house so there wasn't even a trench to worry about.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2502127 10-Jun-2020 11:05

old3eyes:
This ordering site is still not working. Still getting the spinning circle and loading. Will have to leave it util July now as going away in the next couple of weeks .

One question the Secondary Number in one of the packages, is this a second number on a second analog port on the ONT or is it overlayed on the primary number a bit like call waiting on the main analog port??

DM me your details and I'll have a look at the calls.

The secondary number in the connector pack is delivered on the same port.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

old3eyes

9119 posts

Uber Geek

Subscriber

#2502158 10-Jun-2020 11:43

hio77:
old3eyes:

This ordering site is still not working. Still getting the spinning circle and loading. Will have to leave it util July now as going away in the next couple of weeks .

One question the Secondary Number in one of the packages, is this a second number on a second analog port on the ONT or is it overlayed on the primary number a bit like call waiting on the main analog port??

DM me your details and I'll have a look at the calls.

The secondary number in the connector pack is delivered on the same port.

No calls at present just a question on how is the second number delivered. . Issue is can't order fiber install :-)

Regards,

Old3eyes

old3eyes

9119 posts

Uber Geek

Subscriber

#2504377 14-Jun-2020 10:30

Finally been able to order Fiber from Spark on Friday. Scoping is June 24 and hopefully install July 07.

A new Chorus tech came to install next doors fiber on Thursday and after an hour of digging and phoning people went away and didn't come back. I think he like the last guy has come to the same conclusion that there is no fiber in the street so will be interesting on July 07 when mine is to be installed.

Regards,

Old3eyes

old3eyes

9119 posts

Uber Geek

Subscriber

#2510544 23-Jun-2020 14:25

hio77:

As part of the install quite often they will only install the conduit, then blow the fibre as required from the FAP

You were correct with this. It appears that our street is one of the few without the storks in it. The lead tech who did this Know about it but the other two didn't which maybe the reason that next door still hasn't got fiber.

Fiber was installed today some time earlier than the July 7 date originally given. They could get the fiber thru the old copper duct as there seemed to be a blockage so they trenched from the other side of the section. Did a really goo job and in a month you won't be able to see where they dug up the front lawn. They started about 2.00pm yesterday and were gone by 10.30 this morning. Fiber phone came on about 2 hours later.

The only odd thing is that my account page shows "Unplan Netflix Fibre 100 with Landline 12 months" but I got an email from Netflix saying that "your Netflix account is no longer linked to your partner offer. " and have just been billed $14.99 by Netflix. Is this normal ??

The second number will be handy in a couple of years time when my wife retires and gives back our main number.

Thanx for your help.

Regards,

Old3eyes

1 | 2