If your RSP logs a fault, chorus are usually out the same or next day to fix it and they do often work saturdays. 

It might be today but probably more likely Monday now I would imagine.

Hi, without further detail from the OP one assumes the fibre is still in tact within its sheath (ie no bare but lit fibre exposed ) and its just the attachement to the house that is broken. So vary unlikely to be any exposed laser energy.

Cyril

cyril7:

Hi, without further detail from the OP one assumes the fibre is still in tact within its sheath (ie no bare but lit fibre exposed ) and its just the attachement to the house that is broken. So vary unlikely to be any exposed laser energy.

Cyril

Have you logged a fault with 2degrees yet?

Ropata: https://cdn.geekzone.co.nz/imagessubs/a7c8f2e7163398db93fb7d7ec7e458c8.jpg

I logged the fault as soon as I did it.

👍 how long did they say it would take for the tech to show up and repair it?

quickymart:

 

Ropata: https://cdn.geekzone.co.nz/imagessubs/a7c8f2e7163398db93fb7d7ec7e458c8.jpg

I logged the fault as soon as I did it.

 

👍 how long did they say it would take for the tech to show up and repair it?

 

I haven't spoken to anyone. I filled in a fault form on the website after waiting on hold for 2 hours.

Oh. I can suggest trying them on Facebook then, otherwise @SarahRykers works for 2degrees, although I'm not sure if they monitor this on the weekend.

After experiencing 2 Degrees email support, I *strongly* recommend persisting with the contact centre. In my experience their email takes a few days to respond and usually ends up referring you to the voice channel anyway.

Engaging the voice channel and making sure that they have logged a fault with Chorus will probably be the fastest way. 

As a side note - 2 hours of holding with 2 degrees, I would suggest looking for another ISP... one that doesn't have significant queue times.

cokemaster:

 

After experiencing 2 Degrees email support, I *strongly* recommend persisting with the contact centre. In my experience their email takes a few days to respond and usually ends up referring you to the voice channel anyway.

 

Engaging the voice channel and making sure that they have logged a fault with Chorus will probably be the fastest way. 

 

As a side note - 2 hours of holding with 2 degrees, I would suggest looking for another ISP... one that doesn't have significant queue times.

 

I'm thinking the same about swapping providers. I seem to get 4x the amount of spam texts too.

That looks bad - I was assuming the fibre was broken on the house side of the ETP, but that looks like it is broken on the street side.  So unless there is some slack, the entire fibre out to the street will need replacing.

@Ropata is this sorted now?