Who to call for a severed fibre cable on the wall of my house?

Forums › New Zealand Broadband › Who to call for a severed fibre cable on the wall of my house?

Ropata

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#290455 12-Nov-2021 19:05

As the title says, I accidentally ripped the cable from It's housing on a God damned Friday afternoon. Sat on hold with 2 degrees for 2 hours before giving up. Should i persevere with my ISP?

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#2811948 12-Nov-2021 19:12

Call back on Monday.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

lucky015

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#2811949 12-Nov-2021 19:13

Yep, this would need to be raised as a fault by your ISP. Faults techs will often be available during a weekend so probably best to persevere tonight.

Linux

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#2811951 12-Nov-2021 19:14

You need to speak to your ISP

dt

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#2811953 12-Nov-2021 19:56

has something changed over the last couple of years? I dealt with a damaged fibre cable within the boundary of a commercial property a few years back and I dealt with Chrous directly to get it repaired.

Wasn't cheap either!

Theres a number and form on the chorus website to lodge these

quickymart

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#2811956 12-Nov-2021 20:07

That's for network damage, ie, where the cable is hanging down low but everything still works. This is a fault, ie, no service - needs to be logged via the RSP, who in turn sends it to Chorus.

Reporting this to Damages won't get your service restored, they will only make the cable safe. Log it as a fault with your RSP.

stevenb

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#2811959 12-Nov-2021 20:15

Try driving the streets tomorrow looking for a chorus van ☺

Linux

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#2811962 12-Nov-2021 20:30

stevenb: Try driving the streets tomorrow looking for a chorus van ☺

Might not be in a Chorus area

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Ropata

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#2811972 12-Nov-2021 21:02

Linux:
stevenb: Try driving the streets tomorrow looking for a chorus van ☺

Might not be in a Chorus area

Yeah I'm in a Chorus area. Just posted to the local FB area hoping for a cashie :)

coffeebaron

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#2812003 12-Nov-2021 22:48

What part of the country are you?

Rural IT and Broadband support.

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Ropata

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#2812007 12-Nov-2021 23:04

coffeebaron:

What part of the country are you?

Newlands, Wellington.

nztim

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TEAMnetwork

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#2812016 13-Nov-2021 00:08

its Chorus network they need to fix it - I do believe you should be able to call Chorus direct (and pay the appropriate fee to do so) when its clearly not an RSP fault

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

quickymart

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#2812028 13-Nov-2021 07:10

The important thing is if his service has been disconnected or not (which I note we haven't been told yet). If it has, it's a fault logged via the RSP. If everything is still working, then Chorus Damages.

eracode

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#2812084 13-Nov-2021 07:54

quickymart:

The important thing is if his service has been disconnected or not (which I note we haven't been told yet). If it has, it's a fault logged via the RSP. If everything is still working, then Chorus Damages.

OP said 'severed' and "ripped the cable from its housing" - so unlikely to be still working. Sounds fairly 'terminal'.

Sometimes I just sit and think. Other times I just sit.

quickymart

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#2812121 13-Nov-2021 09:16

In that case, it's a fault, and it goes straight to the RSP - although I know of similar situations where things were still (miraculously) working, however if it's "terminal" as you say, he needs to speak to his RSP.

Bung

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#2812123 13-Nov-2021 09:18

I wouldn't be able to damage our install accidentally, it would have to be deliberate. If it was easy to do try the "It should have been better protected approach."

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