Copper withdrawal confusing for some

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#2986327 22-Oct-2022 18:25

larknz: Spark seem to be pushing an agenda. My mother has been told that her only option is wireless in her retirement village. If you look on the Spark website it also says wireless is the only option. However the Chorus website and all the other major retailers
say that fibre is available. Fibre was installed to her townhouse about 12 months ago. Spark are being deceitful.

Is she landline only or landline + broadband?

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#2986336 22-Oct-2022 19:33

larknz: Spark seem to be pushing an agenda. My mother has been told that her only option is wireless in her retirement village. If you look on the Spark website it also says wireless is the only option. However the Chorus website and all the other major retailers
say that fibre is available. Fibre was installed to her townhouse about 12 months ago. Spark are being deceitful.

I've dropped you a DM.

As for the topic at large, I agree that the copper withdrawal isn't being handled well. I don't think Telco's are really keeping to their obligations as well as they could be with regards to ensuring at risk customers are catered to, and we're now at the point with products like https://www.pbtech.co.nz/product/UPSDNX1218/PowerShield-PSDCMIN1218-Mini-UPS-12V-DC15A-18W-Out being available, so the LFCs should be making something similar available as a paid & maintained option for any client who asks. Tack on an extra fee for it, like used to be the case with Wire Maintenace and we'll be away laughing.

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#2986346 22-Oct-2022 20:56

toejam316:
larknz: Spark seem to be pushing an agenda. My mother has been told that her only option is wireless in her retirement village. If you look on the Spark website it also says wireless is the only option. However the Chorus website and all the other major retailers
say that fibre is available. Fibre was installed to her townhouse about 12 months ago. Spark are being deceitful.

I've dropped you a DM.

As for the topic at large, I agree that the copper withdrawal isn't being handled well. I don't think Telco's are really keeping to their obligations as well as they could be with regards to ensuring at risk customers are catered to, and we're now at the point with products like https://www.pbtech.co.nz/product/UPSDNX1218/PowerShield-PSDCMIN1218-Mini-UPS-12V-DC15A-18W-Out being available, so the LFCs should be making something similar available as a paid & maintained option for any client who asks. Tack on an extra fee for it, like used to be the case with Wire Maintenace and we'll be away laughing.

Landline and VDSL

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#2986349 22-Oct-2022 21:06

I'm happy to change my mother over to a different retailer, she'll probably get a better deal. My concern is that Spark are taking advantage of the elderly who have probably been with them from the Telecom days.

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#2990968 2-Nov-2022 12:07

larknz: I'm happy to change my mother over to a different retailer, she'll probably get a better deal. My concern is that Spark are taking advantage of the elderly who have probably been with them from the Telecom days.

I sent a DM to @larknz about this one. Turns out there was an address record issue. The address used for his mum's copper line was an old historical address for which fibre is not available. When I confirmed the correct address, I found the intact ONT record for her townhouse. These details have been passed on to Spark and they will be in touch to arrange the fibre connection.

I've also discussed this example in a bilateral meeting with Spark today. They are keen to learn from the example to ensure addresses are being properly checked and updated where required.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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#2990974 2-Nov-2022 12:35

Thanks to @toejam316 and @Wheelbarrow01 for their assistance.

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#2991089 2-Nov-2022 15:48

I wonder what the PSTN shutdown plan is for areas where copper remains the only (terrestrial) option? For example locally we have: no mobile coverage and no fibre. VoIP doesn't work reliably on the local ADSL. Perhaps they will make the cabinet Baseband IP capable?

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#2991195 2-Nov-2022 18:13

Often times in resthomes, on build an agreement is struck with an LFC to install to all to simplify things, instead of doing many many installs to individual apartments later on.
So often it is found to be fiber available, or already installed, but the records and address automation fail since they are not updated to show it was part of the build.
Even worse is when say Chorus install to a full resthome in another LFCs area (Say Chch-Enable) and when you advise fibre through chorus is available, it confuses all parties.

Its unfortunately a problem that does get struck sometimes.

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#2991197 2-Nov-2022 18:21

tim0001:
I wonder what the PSTN shutdown plan is for areas where copper remains the only (terrestrial) option? For example locally we have: no mobile coverage and no fibre. VoIP doesn't work reliably on the local ADSL. Perhaps they will make the cabinet Baseband IP capable?

Almost a certainty that they'll add baseband IP, I suspect they'll just use the existing voice transport and terminate it to BBIP at the originating exchange.

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#2991204 2-Nov-2022 19:02

Indeed - the old NEAX's need to go. They're awesome bits of kit (lots of fun to play with) but parts and operating costs make transitioning to BBIP a no brainer.
I remember one stat about Telecom/Spark consuming a similar amount of power as Masterton at one point, with many footfall fields worth of systems required to deliver services.

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#2991219 2-Nov-2022 19:52

toejam316:
tim0001:

I wonder what the PSTN shutdown plan is for areas where copper remains the only (terrestrial) option? For example locally we have: no mobile coverage and no fibre. VoIP doesn't work reliably on the local ADSL. Perhaps they will make the cabinet Baseband IP capable?

Almost a certainty that they'll add baseband IP, I suspect they'll just use the existing voice transport and terminate it to BBIP at the originating exchange.

When the Whitby NEAX was shut down those in Pauatahanui (non fibre area) were offered FWA or change ISP (despite 110/20 vectored VDSL in once case)

Where the FWA was not possible they were moved to an RLU off WN

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#2991220 2-Nov-2022 19:53

cokemaster:

Indeed - the old NEAX's need to go. They're awesome bits of kit (lots of fun to play with) but parts and operating costs make transitioning to BBIP a no brainer.
I remember one stat about Telecom/Spark consuming a similar amount of power as Masterton at one point, with many footfall fields worth of systems required to deliver services.

Find me another piece of ICT kit that is 40 years old and still in service - Yes, they have had their day and BBIP is definitely the future if the RSPs are willing to support it.

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nztim

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#2991223 2-Nov-2022 20:04

Wheelbarrow01:

larknz: I'm happy to change my mother over to a different retailer, she'll probably get a better deal. My concern is that Spark are taking advantage of the elderly who have probably been with them from the Telecom days.

I sent a DM to @larknz about this one. Turns out there was an address record issue. The address used for his mum's copper line was an old historical address for which fibre is not available. When I confirmed the correct address, I found the intact ONT record for her townhouse. These details have been passed on to Spark and they will be in touch to arrange the fibre connection.

I've also discussed this example in a bilateral meeting with Spark today. They are keen to learn from the example to ensure addresses are being properly checked and updated where required.

Good Outcome

Still doesn't get around my bone I have to pick with certain telcos forcing their wireless agendas on people in non fibre areas

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

toejam316

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#2991237 2-Nov-2022 21:49

nztim:

toejam316:
Almost a certainty that they'll add baseband IP, I suspect they'll just use the existing voice transport and terminate it to BBIP at the originating exchange.

When the Whitby NEAX was shut down those in Pauatahanui (non fibre area) were offered FWA or change ISP (despite 110/20 vectored VDSL in once case)

Where the FWA was not possible they were moved to an RLU off WN

Yep, even though the DSL ports exist and are supplied by Chorus, my understanding is that Spark's IT systems are tied into the NEAX. This is why even on naked broadband NU tone is sent down the line, as there isn't an option to sell service without being attached to the NEAX in the system.

Once the NEAX is removed, it's easier to withdraw copper and offer Fibre (which is realistically available anywhere that this would be an issue, being direct fed off NEAX exchange hardware), or offer FWA (which is a clear win for Spark). I can't imagine there are many places like Pauatahanui that would be impacted by that limitation, but there's always going to be some casualties I suppose.

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#2991239 2-Nov-2022 22:08

They did do the work to deliver truly naked connections though, that is/was Bigpipe.. now Skinny...

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