Difficulty with having Chorus install an optical fibre through neighbour's property free of charge

Forums › New Zealand Broadband › Difficulty with having Chorus install an optical fibre through neighbour's property free of charge

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quickymart

13966 posts

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#3022451 16-Jan-2023 23:30

I'd be curious to know what the outcome is - sounds like it may not be subdivided into two separate addresses (which I've seen before); one address gets the install then a neighbour at the back has to pay for it.

mattwnz

20164 posts

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#3022454 16-Jan-2023 23:36

I would be interested to see the policies in regard to cross lease properties. This thread may provide some help https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=239491&page_no=3

pikajuice

11 posts

Geek

#3022500 17-Jan-2023 08:49

mentalinc:
per above, INAL, but you both own the whole land equally, not a bit of a side each.

Yes their consent is required, and you're making a change, just like if you decided to cut down a tree on the property etc.

I can't see the reasonable grounds they are using to decline you installing fibre on your own property

They have previously and verbally consented to the conduit installation. Will get a written consent later.

Chorusnz

430 posts

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Chorus

#3022695 17-Jan-2023 12:49

Hi @pikajuice,

We would be happy to look into this further for you and see what your options are. Please send us a DM with your address details.

Cheers,

^DR

atomeara

324 posts

Ultimate Geek

#3022714 17-Jan-2023 13:27

Chorus can not withdrawal copper until fibre is installed at there cost.

The copper withdrawl code is very clear on this.

You can contact Chorus direct and failing that either TDR or ComCom

https://www.chorus.co.nz/copper-withdrawal (see the bottom of the page)

https://www.chorus.co.nz/help-and-support/outages-issues/how-do-i-make-complaint

It is important you directly advise Chorus of the issues, as the RSP and Tech may not be relaying this back clearly.

pikajuice

11 posts

Geek

#3022916 17-Jan-2023 19:33

atomeara:
Chorus can not withdrawal copper until fibre is installed at there cost.

The copper withdrawl code is very clear on this.

You can contact Chorus direct and failing that either TDR or ComCom

https://www.chorus.co.nz/copper-withdrawal (see the bottom of the page)

https://www.chorus.co.nz/help-and-support/outages-issues/how-do-i-make-complaint

It is important you directly advise Chorus of the issues, as the RSP and Tech may not be relaying this back clearly.

Thanks for the suggestion! Someone from Chorus is already investigating into this. Hopefully this problem will be resolved with the investigation so I don't have to resort to filling a complaint.

nztim

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TEAMnetwork

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#3023002 17-Jan-2023 22:39

quickymart:
I'd be curious to know what the outcome is - sounds like it may not be subdivided into two separate addresses (which I've seen before); one address gets the install then a neighbour at the back has to pay for it.

Doesn’t matter, code states that all copper connections mist be replaced with fibre free of charge before copper can be removed, there are 4 ONTs on an unofficially split property in Wellington because of exactly this.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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pikajuice

11 posts

Geek

#3023361 18-Jan-2023 19:42

nztim:
quickymart:
I'd be curious to know what the outcome is - sounds like it may not be subdivided into two separate addresses (which I've seen before); one address gets the install then a neighbour at the back has to pay for it.

Doesn’t matter, code states that all copper connections mist be replaced with fibre free of charge before copper can be removed, there are 4 ONTs on an unofficially split property in Wellington because of exactly this.

It's likely they have kept the ONT of my area operational for years just for my property.

RunningMan

8961 posts

Uber Geek

#3023362 18-Jan-2023 19:44

You don't have an ONT - that's what you're trying to get installed; it's part of the fibre install.

pikajuice

11 posts

Geek

#3023415 18-Jan-2023 20:37

RunningMan:
You don't have an ONT - that's what you're trying to get installed; it's part of the fibre install.

Yes you're right. I actually meant the box that keeping the copper service running.

Jase2985

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#3023417 18-Jan-2023 20:39

cabinet

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