Since moving to Sky broadband nothing but trouble

Forums › New Zealand Broadband › Since moving to Sky broadband nothing but trouble

1 | 2 | 3 | 4 | 5

26 posts

Geek

#3114988 12-Aug-2023 12:18

yitz:

Overdrive5000: 3- changing dns to anything other than default isp ones causes the connection to not work

Makes me think there's no IPv4 connectivity and only IPv6...

You could be right, because if I disable IPv6 in the router any devices connected by wifi cant access internet and on the pc(ethernet) I cant access google and a bunch of others, Its doing my head in shouldnt have shifted from Myrepublic

Overdrive5000

26 posts

Geek

#3114989 12-Aug-2023 12:19

RunningMan:

Windows network drivers can be pretty difficult sometimes, so worth checking the drivers are right. The fact you get a better result over wifi on the phone suggests an issue with the PC that needs to be resolved

Tried uninstalling and reinstalling ethernet adapter and still no change

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3114992 12-Aug-2023 13:19

Overdrive5000: You could be right, because if I disable IPv6 in the router any devices connected by wifi cant access internet and on the pc(ethernet) I cant access google and a bunch of others, Its doing my head in shouldnt have shifted from Myrepublic

Did you have a static IP on MyRepublic? 2degrees (ex-Snap) users with static IP have reported issues after getting moved across to the new 2degrees platform. Since Sky appear to now also be using this new 2degrees platform I wonder if something similar could be occurring.

This is all assuming you have no configuration conflicts on your LAN, like statically assigned LAN IP addresses or standalone DHCP servers from that of your routers which you have tried 2. Are your routers showing WAN IPv4 addresses in the 100.x.x.x range?

RunningMan

9186 posts

Uber Geek
+1 received by user: 4840

#3115001 12-Aug-2023 14:46

Overdrive5000:

Its doing my head in shouldnt have shifted from Myrepublic

You would have ended up in exactly the same place as you are now given the MR customers are being migrated to the 2degrees network anyway.

As @yitz says though, what IPv4 WAN address are you getting? Can you ping IPv4 addresses, both local and WAN?

Overdrive5000

26 posts

Geek

#3115002 12-Aug-2023 14:56

yitz:

Overdrive5000: You could be right, because if I disable IPv6 in the router any devices connected by wifi cant access internet and on the pc(ethernet) I cant access google and a bunch of others, Its doing my head in shouldnt have shifted from Myrepublic

Did you have a static IP on MyRepublic? 2degrees (ex-Snap) users with static IP have reported issues after getting moved across to the new 2degrees platform. Since Sky appear to now also be using this new 2degrees platform I wonder if something similar could be occurring.

This is all assuming you have no configuration conflicts on your LAN, like statically assigned LAN IP addresses or standalone DHCP servers from that of your routers which you have tried 2. Are your routers showing WAN IPv4 addresses in the 100.x.x.x range?

I didnt have a static ip when I was with MyRepublic, router dhcp addresses are in the 192.168.0.xx range

Overdrive5000

26 posts

Geek

#3115004 12-Aug-2023 15:15

RunningMan:

Overdrive5000:

Its doing my head in shouldnt have shifted from Myrepublic

You would have ended up in exactly the same place as you are now given the MR customers are being migrated to the 2degrees network anyway.

As @yitz says though, what IPv4 WAN address are you getting? Can you ping IPv4 addresses, both local and WAN?

True, but at the time I didnt realise that sky and 2degrees were basically the same.

Can ping local fine, some wan addresses work but cant with google.co.nz

AliExpress

Shop now on AliExpress (affiliate link).

nztim

4013 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3115006 12-Aug-2023 15:21

I am with Sky (wellington) and get 950/500 there is something wrong with your network.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3115008 12-Aug-2023 15:31

Yeah it's possible OP's MyRepublic connection has been migrated to 2degrees and the switch to Sky is yet to come.

Overdrive5000

26 posts

Geek

#3115009 12-Aug-2023 15:32

nztim:

I am with Sky (wellington) and get 950/500 there is something wrong with your network.

Its strange though, my old router I used with myrepublic was a tplink archer c2, but couldnt use that one now because it doesnt support vlan tagging

If I unplug the ethernet and connect pc to wifi I can get 149mbps down still no where near 300 down though

Might try one of these https://www.pbtech.co.nz/product/ADPUNI1040/Unitek-Y-3470-USB30-Gigabit-Ethernet-Converter-Sup and see if that helps

Overdrive5000

26 posts

Geek

#3115010 12-Aug-2023 15:33

yitz:

Yeah it's possible OP's MyRepublic connection has been migrated to 2degrees and the switch to Sky is yet to come.

I shifted before the migration started and sky confirmed its running with them

antoniosk

2382 posts

Uber Geek
+1 received by user: 742

ID Verified

Trusted

Lifetime subscriber

#3115011 12-Aug-2023 15:42

Sorry if I’m repeating anyone else….

but have you called sky for help and troubleshooting?

________

Antoniosk

Mighty Ape

Shop now at Mighty Ape (affiliate link).

Overdrive5000

26 posts

Geek

#3115013 12-Aug-2023 15:50

antoniosk:

Sorry if I’m repeating anyone else….

but have you called sky for help and troubleshooting?

Yes unfortunately their help was basically reboots and cable swaps, then they decided maybe it was their router so were going to send out another one to see and call back, still waiting for it to arrive (been about 4 days now), hence why I bought a new router

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3115014 12-Aug-2023 15:55

Overdrive5000:I shifted before the migration started and sky confirmed its running with them

Or the other possibly is that you've been migrated from MyRepublic to 2degrees on port 1 of the fibre box (ONT) and Sky's been activated on port 2.

Or you're correct and Sky BB also have two platforms the old Vocus platform (nztim might be on this) and the new 2degrees platform.

Overdrive5000

26 posts

Geek

#3115016 12-Aug-2023 16:03

yitz:

Overdrive5000:I shifted before the migration started and sky confirmed its running with them

Or the other possibly is that you've been migrated from MyRepublic to 2degrees on port 1 of the fibre box (ONT) and Sky's been activated on port 2.

Or you're correct and Sky BB also have two platforms the old Vocus platform (nztim might be on this) and the new 2degrees platform.

Will try plugging into port 2 on ONT and see what happens then, will report back

Overdrive5000

26 posts

Geek

#3115034 12-Aug-2023 17:10

yitz:

Overdrive5000:I shifted before the migration started and sky confirmed its running with them

Or the other possibly is that you've been migrated from MyRepublic to 2degrees on port 1 of the fibre box (ONT) and Sky's been activated on port 2.

Or you're correct and Sky BB also have two platforms the old Vocus platform (nztim might be on this) and the new 2degrees platform.

Tried port 2 on ONT and nothing no connection at all

1 | 2 | 3 | 4 | 5