Since moving to Sky broadband nothing but trouble

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Overdrive5000

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#306674 12-Aug-2023 07:37

I recently shifted from MyRepublic to Sky and have had nothing but trouble since.

The main issues are :
1 - can no longer play certain games on wifi that worked fine prior to shifting providers
eg Diablo 4 Xbox series x, exoprimal (using a vpn works but not viable long term due to slow speed using surfshark via router)

2- Slow Ethernet speeds, on a 300/100 plan I can barely get 90/100 , prior to shifting had no trouble getting 800 down.

3- changing dns to anything other than default isp ones causes the connection to not work

These issues persist with both the default Sky router and my router TpLink archer ax20
Tried numerous resets swapping cables etc

I’m fairly certain Sky is doing something to cause these problems

Any ideas
Thanks in advance

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#3114898 12-Aug-2023 07:48

The 90 Mb/s limit is indicitive of a 100Mb/s limit between ONT and router, so check that your router is reporting 1Gb/s on it's WAN connection port. Common reason for this is a faulty patch cable.

Delorean

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#3114899 12-Aug-2023 07:49

We would need more information to help you;

What is your network setup at home, are you using the Sky supplied router?

The Sky network is superior to MR so if anything you shouldn’t be having any issues

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RunningMan

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#3114900 12-Aug-2023 07:50

Delorean: are you using the Sky supplied router?

Overdrive5000: These issues persist with both the default Sky router and my router TpLink archer ax20

RunningMan

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#3114901 12-Aug-2023 07:53

For testing, just use ethernet, not wifi, until the connection is confirmed as ok, then see if there is still a wifi issue.

Delorean

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#3114902 12-Aug-2023 07:55

Overdrive5000: These issues persist with both the default Sky router and my router TpLink archer ax20

Missed that. Too early and need coffee 😂

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

Overdrive5000

26 posts

Geek

#3114904 12-Aug-2023 08:53

RunningMan:

The 90 Mb/s limit is indicitive of a 100Mb/s limit between ONT and router, so check that your router is reporting 1Gb/s on it's WAN connection port. Common reason for this is a faulty patch cable.

Both the WAN and Ethernet ports are stating 1000mpbs Full duplex in the router, Did a speed test with wifi disabled on the router and it managed to get to 100mbps down, Will look at buying another cable today to test again

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RunningMan

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#3114910 12-Aug-2023 09:37

If it's reporting a 1 GB/s link, then the cable should be fine. A common fault is it will only link at 100 Mb/s if there's a faulty pair, but it needs all 4 pairs for 1 Gb/s.

How are you doing a speedtest? i.e. what client, hardware and to what server?

Overdrive5000

26 posts

Geek

#3114914 12-Aug-2023 09:52

RunningMan:

If it's reporting a 1 GB/s link, then the cable should be fine. A common fault is it will only link at 100 Mb/s if there's a faulty pair, but it needs all 4 pairs for 1 Gb/s.

How are you doing a speedtest? i.e. what client, hardware and to what server?

Speedtest.net mostly, through pc via ethernet getting between 70-90 down, if I do one through wifi on my phone I get 128 down.

Speedtest.net reports Im using 2degrees is that because they share equipment with sky ?

noroad

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#3114920 12-Aug-2023 10:13

Overdrive5000:

Speedtest.net reports Im using 2degrees is that because they share equipment with sky ?

Sky has no network of their own, they are just a "whitebox ISP" customer of 2degrees

RunningMan

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#3114926 12-Aug-2023 11:02

What sort of PC, OS? If Windows, make sure your ethernet drivers are up to date. Is the PC getting a 1 Gb/s link?

Overdrive5000

26 posts

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#3114928 12-Aug-2023 11:24

RunningMan:
What sort of PC, OS? If Windows, make sure your ethernet drivers are up to date. Is the PC getting a 1 Gb/s link?

Windows 11 drivers up to date, pc is getting 1Gb/s link

Do you think it would be worth uninstalling the Ethernet adapter then reinstalling it ? It’s the onboard Realtek one, motherboard is Msi mag x570 tomahawk wifi

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RunningMan

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#3114930 12-Aug-2023 11:34

Windows network drivers can be pretty difficult sometimes, so worth checking the drivers are right. The fact you get a better result over wifi on the phone suggests an issue with the PC that needs to be resolved

quickymart

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#3114981 12-Aug-2023 11:57

I had this too - maximum 100 Mb/s over LAN, 300 on wifi. I replaced the network cable and it's all working as it should be now.

yitz

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#3114982 12-Aug-2023 11:58

Overdrive5000: 3- changing dns to anything other than default isp ones causes the connection to not work

Makes me think there's no IPv4 connectivity and only IPv6...

RunningMan

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#3114984 12-Aug-2023 12:01

quickymart:

I had this too - maximum 100 Mb/s over LAN, 300 on wifi. I replaced the network cable and it's all working as it should be now.

Your physical link was showing 100Mb/s whereas the OP has 1Gb/s so different problem.

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