Discount domains DNS servers Down?

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2167 posts

Uber Geek
+1 received by user: 1347

#3136416 29-Sep-2023 11:06

I'm not against moving away from them completely. I'm assuming there's no way to move the domain while everything is down though, right?

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plas

456 posts

Ultimate Geek
+1 received by user: 59

#3136417 29-Sep-2023 11:07

Update ive had from our MSP is their DC is offline, makes you wonder if all the nameservers are hosted in one location.

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3136419 29-Sep-2023 11:09

plas:

Update ive had from our MSP is their DC is offline, makes you wonder if all the nameservers are hosted in one location.

Thats concerning - The IP's of their 3 dns servers are all very different subnets so you wouldn't think so. My guess is they never really tested their DR plan properly and it turns out that while they have DNS servers elsewhere they don't function when the main DC is down.

I guess that might mean they are working on a resolution that might not be too far away if its a case of getting their NS2 and NS3 servers working autonomously or something?

Matt Beechey Mobius Network Solutions

wazzageek

1095 posts

Uber Geek
+1 received by user: 108

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#3136420 29-Sep-2023 11:11

plas:

Update ive had from our MSP is their DC is offline, makes you wonder if all the nameservers are hosted in one location.

I'm currently on hold with them to see if I cannot get more information.

checking ns[1-3].discountdomains.co.nz I noticed the three where all in different IP blocks - perhaps there's a heartbeat between the three servers which is configured incorrectly (i.e. not to detect and ensure HA)

MattLNZ

4 posts

Wannabe Geek

#3136422 29-Sep-2023 11:12

We have just over 50 domains with Discount Domains and I can say after todays events and lack of communication via their status page/twitter, we will look to move them all. Poor service!

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3136423 29-Sep-2023 11:12

Obraik:

I'm not against moving away from them completely. I'm assuming there's no way to move the domain while everything is down though, right?

I was thinking about this before - Their main site is up but not secure.discount..... to login to your account - If you can't login and at least request a UDAI we are all a bit stuck.

Matt Beechey Mobius Network Solutions

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Obraik

2167 posts

Uber Geek
+1 received by user: 1347

#3136425 29-Sep-2023 11:22

People on Reddit on the NZ subreddit who have gotten through to their call centre have been told all systems are down internally and they have very little access to things. It smells like a ransomware/crypto situation. If that is the case, this might be a long outage.

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bertgt

22 posts

Geek
+1 received by user: 3

#3136428 29-Sep-2023 11:24

Obraik:
I'm not against moving away from them completely. I'm assuming there's no way to move the domain while everything is down though, right?

You *presume* correctly...
Since we can't log in to secure.discountdomains.co.nz -- times out -- we're up a particular creek without a paddle.

We're all playing the waiting game to see how badly this turns out.

hamishf

6 posts

Wannabe Geek

#3136429 29-Sep-2023 11:27

I suspect that this is the same outage as the one that is impacting Free Parking currently. They at least have a status page: https://status.freeparking.co.nz/

DanD

2 posts

Wannabe Geek

#3136432 29-Sep-2023 11:29

When I tried to get through, wait time was 65 minutes. I waited...

Fun Friday for sure!!

You'd think they'd have a msg/outage notification somewhere to at least let all their customers know what's going on and an ETA on resolve.

Definitely moving my domains after this (and this will be the last time I have anything sitting with NZ service providers that don't have the infrastructure/systems to manage issues timely and effectively).

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3136433 29-Sep-2023 11:30

We can all breath a sign of relief now as they've updated their status page....... To acknowledge an issue (We know!)....... That their engineers are investigating. That's it.

Matt Beechey Mobius Network Solutions

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mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3136434 29-Sep-2023 11:33

hamishf:

I suspect that this is the same outage as the one that is impacting Free Parking currently. They at least have a status page: https://status.freeparking.co.nz/

I have a client with domains with Freeparking that is working with ns.freeparking.co.nz - The fact they say affecting some customers my guess is its once they are hosting using DD infrastructure.

Matt Beechey Mobius Network Solutions

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3136444 29-Sep-2023 11:51

I wonder if we can ask for data from the DNC tomorrow on UDAI requests and domain transfers. I suspect it'll be a big day.

Matt Beechey Mobius Network Solutions

awojtas

52 posts

Master Geek
+1 received by user: 11

#3136479 29-Sep-2023 11:56

Has anyone investigated transferring their domain from DiscountDomains to another provider while DD is down?
I've only ever done transfers where both source and destination domain hosts were up and responding.

bertgt

22 posts

Geek
+1 received by user: 3

#3136482 29-Sep-2023 12:02

awojtas: Has anyone investigated transferring their domain from DiscountDomains to another provider while DD is down?
I've only ever done transfers where both source and destination domain hosts were up and responding.

Unless you have a valid/current UDAI you can't transfer the domain (to my knowledge).

We can't get UDAIs until we can log into DD. And since many UDAI and transfer systems include emails with "click here to approve" if you have no email access (or mail flow) due to missing DNS that just adds an extra layer of difficulty.

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