Discount domains DNS servers Down?

Forums › New Zealand Broadband › Discount domains DNS servers Down?

thabass

36 posts

Geek

ID Verified

#309215 29-Sep-2023 09:33

Hi,

Looks like the DNS subdomain (Customer) and servers hosted with DD are down for us? We got a number calls from our internal users.

Can anyone else connect example (below) sub domain? The Apex domains are resolving fine. Been like this since around 7am.

https://secure.discountdomains.co.nz/login

No status page updates since 2021!

Regards

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12 posts

Geek

ID Verified

#3136318 29-Sep-2023 09:39

Got 3 domains with them - the two using Discount Domains name servers are down. also can't log in to the secure page

nedkelly

659 posts

Ultimate Geek

Trusted

#3136319 29-Sep-2023 09:39

I have heard that a number of clients for my company are having issues that have DNS with DD so its widespread.

thewabbit

127 posts

Master Geek

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#3136323 29-Sep-2023 09:43

Currently experiencing issues as well, support said could be a day to resolve...

MurrayM

2457 posts

Uber Geek

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Trusted

Lifetime subscriber

#3136326 29-Sep-2023 09:48

Yup I'm seeing DNS issues with my clients that use Discount Domains. First noticed about 8:00am today.

Waynehnz

2 posts

Wannabe Geek

#3136331 29-Sep-2023 10:00

Not just DD, signed into customer Freeparking.

No records at all.....

no MX, no www

thabass

36 posts

Geek

ID Verified

#3136360 29-Sep-2023 10:21

Hopefully, they learn from this and don't lose too many customers.

They are demonstrating how not to handle an incident. All they need is a simple voicemail message and status page update...

xpd

Geek @ Coastguard NZ
13772 posts

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Retired Mod

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Lifetime subscriber

#3136361 29-Sep-2023 10:25

Welcome to the Umbrella regime.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

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mobiusnz

457 posts

Ultimate Geek

#3136368 29-Sep-2023 10:34

xpd:

Welcome to the Umbrella regime.

I think the Umbrella thing was just packaging them all under one "umbrella" for resale as they are all owned by Dreamscape Networks these days the owners of Crazy Domains amongst others.

And yip - I try and do MX lookups for any client domains with them as the DNS and registrar and get nothing.

Its going to be a nightmare if it turns out once they get what ever it is thats broken fixed all DNS records are lost - Most of mine will just be CNAME, TXT and MX for 365 and thats all I really care about but there will be some that have DKIM and other txt records for mail api's etc.

Fun Fun fun - This is why I moved all 37 of my domains or domains my clients entrust me to manage away from them to Metaname early in the changes after a couple of issues dealing with a stonewall at their helpdesk that ended up being confirmed as their issue even though they were pointing the finger at others - In one case they blamed Spark for issues with their DNS not working for spark users - Turned out they had turned on a security feature to stop DDOS on their DNS which was blocking any requests coming from Sparks DNS Servers because, you know, they have one of the largest customer bases in NZ so a lot of DNS queries come from them.

Hopefully we might get some actual information on the actual fault and expected resolution time.

Matt Beechey Mobius Network Solutions

Waynehnz

2 posts

Wannabe Geek

#3136369 29-Sep-2023 10:35

thabass:

Hopefully, they learn from this and don't lose too many customers.

They are demonstrating how not to handle an incident. All they need is a simple voicemail message and status page update...

Yes, they need to house the DNS records with someone else, as their page is/was down

mjhnz

1 post

Wannabe Geek

#3136399 29-Sep-2023 10:47

This happened a year or two back, fortunately I moved the DNS away from them shortly after. Otherwise I'd have a lot of very angry clients right now. Hopefully this isn't impacting others too much, nothing worse than losing a client over something that isn't your fault.

mobiusnz

457 posts

Ultimate Geek

#3136401 29-Sep-2023 10:47

I've just tweeted them too but I don't expect much - The last time their Twitter account was used was May last year.

Someone must know an employee or something they can reach out to - Would be nice to have an idea of whats wrong and what the expected time to resolution is??

At this point we can't even login, get the UDAI and pull the domain or change the DNS Servers used for any sort of self resolution.

Matt Beechey Mobius Network Solutions

mobiusnz

457 posts

Ultimate Geek

#3136402 29-Sep-2023 10:49

mjhnz:

This happened a year or two back, fortunately I moved the DNS away from them shortly after. Otherwise I'd have a lot of very angry clients right now. Hopefully this isn't impacting others too much, nothing worse than losing a client over something that isn't your fault.

I'm with you - Any of my domains or client domains who were happy for me to control I have sitting on Metaname running smooth as silk. These are my clients who have their domain sitting on their own login and credit card at Discount Domains.

Matt Beechey Mobius Network Solutions

Obraik

2123 posts

Uber Geek

#3136406 29-Sep-2023 10:53

I had been considering moving the DNS for our domains to Azure but it had never managed to move up my priority list. After this, I think I'll be doing that ASAP.

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bertgt

22 posts

Geek

#3136411 29-Sep-2023 11:02

I have ~30 domains with Discount Domains.
This situation is troubling at best. I'll be moving to another registrar and DNS provider when/if this gets sorted.

Imagine this Friday morning is not going well for many admins and agencies...

LL&P

mobiusnz

457 posts

Ultimate Geek

#3136413 29-Sep-2023 11:03

Obraik:

I had been considering moving the DNS for our domains to Azure but it had never managed to move up my priority list. After this, I think I'll be doing that ASAP.

I'd recommend getting them away from Discount Domains as a registrar at the same time. They just seem to be a little broken since the purchase.

I had a .COM I registered with them - I moved it away years back and they still kept emailing me yearly to renew it. Shambolic.

I guess if they sell the domain to you but you use other DNS servers they shouldn't be able to break things too easily but I lost all faith after a few times where I had to argue to be elevated to an actual engineer to point out issues at their end.

Matt Beechey Mobius Network Solutions

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