Contact Energy Broadband Very slow download speeds

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michaelmurfy

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#3257374 8-Jul-2024 13:15

Again. You need to explain what your setup is and answer all questions including testing from different devices. We don't know what your setup is and what other troubleshooting you've done...

Include a traceroute to 1.1.1.1, 8.8.8.8 and perhaps the host you're having difficulties with too.

Michael Murphy | https://murfy.nz
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quebec

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#3257385 8-Jul-2024 13:47

My router is Asus RT-AX86U, below are tracert results. In brief, was having speed issues(slow downloads from various sites including OneDrive) after moving to Contact, upgraded plan to Fax Fibre test on 26/06, no change in download speeds, downgraded to Fast Fibre & speeds improved & have been great until this morning, now again slow downloads from various sites including OneDrive & ubuntu NZ mirror & speedtests now show around 270/90. Been doing daily speedtests since 26th when it improved, always got 320+/110+ so something definitely changed this morning.
Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 86.local [192.168.1.1]
2 5 ms 4 ms 7 ms ip-203-211-112-1.as45177.net [203.211.112.1]
3 7 ms 3 ms 4 ms as45177.akl.ix.nz [43.243.21.93]
4 5 ms 8 ms 6 ms as13335.akl.ix.nz [43.243.21.2]
5 5 ms 4 ms 4 ms one.one.one.one [1.1.1.1]
Trace complete.
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 86.local [192.168.1.1]
2 7 ms 6 ms 5 ms ip-203-211-112-1.as45177.net [203.211.112.1]
3 37 ms 37 ms 39 ms 72.14.196.179
4 38 ms 40 ms 40 ms 72.14.196.178
5 39 ms 40 ms 39 ms 192.178.97.81
6 37 ms 41 ms 38 ms 142.250.224.189
7 37 ms 39 ms 42 ms dns.google [8.8.8.8]
Trace complete.

michaelmurfy

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#3257387 8-Jul-2024 13:53

And have you tried from multiple devices?

quebec

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#3257389 8-Jul-2024 13:55

Yes tried from multiple devices.

quebec

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#3258107 10-Jul-2024 13:27

Is it possible that there is some throttling going on with file downloads? Upgrading & downgrading the plan(was done yesterday) has improved speedtest results, now getting 320 down always regardless of which NZ server I choose but file download speeds are still very slow. Getting full speed downloads with vpn connected, same with OneDrive downloads & sync.

Without VPN

With VPN

MaxineN

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#3258119 10-Jul-2024 13:51

Can we get a link to that Ubuntu Mirror?

Would be good to know which mirrors you're testing against. Is it also all downloads or some?

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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quebec

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Ultimate Geek
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#3258120 10-Jul-2024 13:54

MaxineN:

Can we get a link to that Ubuntu Mirror?
Would be good to know which mirrors you're testing against. Is it also all downloads or some?

https://mirror.fsmg.org.nz/ubuntu-releases/noble/ubuntu-24.04-desktop-amd64.iso

All downloads

Devoli

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Devoli

#3258172 10-Jul-2024 14:08

Sorry for the delay. Can you please send this information to support@devoli.com so they can do some background work for you? There is nothing obvious that we are seeing, but we'd be happy to dig deeper into your connection. Cheers, Karl

Karl Rosnell

CEO, Devoli

karl@devoli.com

MaxineN

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#3258175 10-Jul-2024 14:21

quebec:

MaxineN:

Can we get a link to that Ubuntu Mirror?
Would be good to know which mirrors you're testing against. Is it also all downloads or some?

https://mirror.fsmg.org.nz/ubuntu-releases/noble/ubuntu-24.04-desktop-amd64.iso

Nothing wrong with the mirror itself. Runs at line speed on Quic.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

quebec

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Ultimate Geek
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#3258178 10-Jul-2024 14:37

Can someone test from this mirror too, I know it's not NZ but I was getting line speed previously from this mirror too?

https://releases.ubuntu.com/24.04/ubuntu-24.04-desktop-amd64.iso

Mikek

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#3258228 10-Jul-2024 18:04

The First link is sweet 165 MB/s whole thing takes about 30 seconds

that second link is pure dog 💩 slow as anything 300kb/s 😂

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quebec

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#3258236 10-Jul-2024 18:54

Thanks @Mikek
I've noticed that I'm having issues, download latency jumps up, around 7-9 with 320+Mbps down when no issues between 26th June & 6th July & now 80-93 with 250-275Mbps down. Does that mean anything?

michaelmurfy

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#3258262 10-Jul-2024 22:24

The Ubuntu mirror appears to be going via Hurricane Electric who do rate limit. But thankfully we’ve got local mirrors.

Im still thinking you’re got something iffy with your setup. Boot into Linux and test by that.

quebec

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#3258852 12-Jul-2024 16:53

michaelmurfy:

The Ubuntu mirror appears to be going via Hurricane Electric who do rate limit. But thankfully we’ve got local mirrors.

Im still thinking you’re got something iffy with your setup. Boot into Linux and test by that.

Tried, same results

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